Customer reviews from Roam Smart Tracker
Roam smart tracker - No Subscription, Waterproof | Apple & Android | 4-Pack - Assorted
Average customer rating
4.7
(447 Reviews)
Rating breakdown 447 reviews
5 Stars
372
4 Stars
51
3 Stars
14
2 Stars
3
1 Star
7
98%of customers recommend this product.
(
423 out of
433)
Customer Reviews for Roam smart tracker - No Subscription, Waterproof | Apple & Android | 4-Pack - Assorted
Posted by: Vlad
Verified Purchase:Yes
Of the two trackers, one just died after about 2 weeks of use. Support are quite slow to respond so no idea what the nest steps are.
Cons: durability
No, I would not recommend this to a friend.
Response from Roam Smart TrackerBy Roam smart tracker, Customer Support, August 26, 2026
Hi Vlad, we’re sorry to hear that you’ve experienced an issue with one of your Roam trackers. That’s certainly not the experience we want for our customers.
We’d really like to investigate what happened and get this resolved for you. Please contact our support team with your order details so we can check the device and arrange the appropriate solution.
We’ll also review the case with our product and support teams to understand what went wrong.
My contact email: care@roamsmarttracker.com
We’d really like to investigate what happened and get this resolved for you. Please contact our support team with your order details so we can check the device and arrange the appropriate solution.
We’ll also review the case with our product and support teams to understand what went wrong.
My contact email: care@roamsmarttracker.com
Written by a customer while visiting Roam Smart Tracker
Posted by: IJB
Verified Purchase:Yes
Doesn't show the precise location on the motorway, doesn’t track the vehicle in motion.
Complete waste of money and they are making you buy two! Avoid.
Cons: location, accuracy,motion, tracking,value
No, I would not recommend this to a friend.
Response from Roam Smart TrackerBy Roam smart tracker, Customer Support, August 26, 2026
Hi JB, thanks for sharing your feedback. We’re sorry Roam didn’t meet your expectations.
Just to clarify, Roam is an item tracker designed to help locate luggage, keys and other belongings using Bluetooth-based finding networks. It isn’t a live GPS vehicle tracker and therefore won’t provide continuous real-time positioning while a vehicle is moving.
We’d be happy to help make sure your Roam is set up correctly and explain how the tracking network works. Please contact our support team care@roamsmarttracker.com with your order details.
Just to clarify, Roam is an item tracker designed to help locate luggage, keys and other belongings using Bluetooth-based finding networks. It isn’t a live GPS vehicle tracker and therefore won’t provide continuous real-time positioning while a vehicle is moving.
We’d be happy to help make sure your Roam is set up correctly and explain how the tracking network works. Please contact our support team care@roamsmarttracker.com with your order details.
Written by a customer while visiting Roam Smart Tracker
Posted by: Olha
Verified Purchase:Yes
Was very pleased with 2 trackers I've got from the Kickstarter campaign and, as I needed more, it was no brainer to got Roam again.
For me the biggest pro is that it doesn't need an extra carrier/cover to attach to my dogs harnesses directly. Somehow we keep loosing nametags a qr-code tags that dangle from their collars, but now I finally have some reassurance.
Successfully use it for other stuff too. Hope it's going to work successfully for many years to come.
For me the biggest pro is that it doesn't need an extra carrier/cover to attach to my dogs harnesses directly. Somehow we keep loosing nametags a qr-code tags that dangle from their collars, but now I finally have some reassurance.
Successfully use it for other stuff too. Hope it's going to work successfully for many years to come.
Pros: attachment,durability,versatility
I would recommend this to a friend!
Written by a customer while visiting Roam Smart Tracker
Posted by: Jose
Verified Purchase:Yes
I'm very glad that I supported Roam through its Kickstarter campaign! Initially I ordered one, but then I added another one because it's packed with features and works beautifully with my android. In my case, they are mainly used for luggage when travelling and, more importantly, to give me peace of mind by putting one of them next to my videography gear when on a job!
Pros: features,android, compatibility,luggage, tracking,peace, of, mind
I would recommend this to a friend!
Written by a customer while visiting Roam Smart Tracker
Posted by: Bob M
Verified Purchase:Yes
These are extremely useful and practical trackers which are simple to use and very effective at keeping track of one's possessions especiallyvhen abroad.
Pros: useful,practical,simple,effective,tracking
I would recommend this to a friend!
Written by a customer while visiting Roam Smart Tracker
Posted by: There
Verified Purchase:Yes
Great product. Love how it can be easily strapped onto your devices. Plus great colour options.
Pros: strapping,color, options
I would recommend this to a friend!
Written by a customer while visiting Roam Smart Tracker
Posted by: There
Verified Purchase:Yes
Hard to track animals although the size use ideal tor cats. Unless you live in a very busy urban area the signal can hardly be picked up.
Also, the QR code on the outside is very tricky to scan from the start and mine washed off in two weeks. So nobody who finds my animal will be able to check the page with my personal contact info.
I'll use it for something else, but not for my pets.
Also, the QR code on the outside is very tricky to scan from the start and mine washed off in two weeks. So nobody who finds my animal will be able to check the page with my personal contact info.
I'll use it for something else, but not for my pets.
Pros: size
Cons: tracking,signal,QR, code,durability
Response from Roam Smart TrackerBy Roam smart tracker, Customer Support, August 26, 2026
Hi there, thanks for taking the time to share your feedback. We’re glad you found the compact size suitable for pets, but sorry Roam hasn’t fully met your expectations.
Roam is designed to work with Bluetooth finding networks, so performance can vary depending on the environment and the availability of nearby devices. The QR code is an additional recovery feature, and the contact details are only shared when someone intentionally scans it — they aren’t publicly visible.
If you’re having difficulty with the QR code or tracking performance, our Customer Support team would be happy to help - care@roamsmarttracker.com
Roam is designed to work with Bluetooth finding networks, so performance can vary depending on the environment and the availability of nearby devices. The QR code is an additional recovery feature, and the contact details are only shared when someone intentionally scans it — they aren’t publicly visible.
If you’re having difficulty with the QR code or tracking performance, our Customer Support team would be happy to help - care@roamsmarttracker.com
Response from Roam Smart TrackerBy October 22, 2025
Hi there 👋 — thank you for sharing your honest experience and for giving Roam a try!
You’re right — while Roam’s compact size makes it ideal for many use cases, its performance depends on the strength of Apple’s or Google’s Find My network in your area. In dense urban regions, these networks are incredibly active because so many nearby devices help locate your tracker. In rural or quieter areas, the signal updates can be slower — this is a limitation across all Bluetooth-based trackers, not just Roam but same with all other smart tag or smart trackers.
We’re sorry to hear about the QR code issue — that definitely shouldn’t happen. The QR is designed to be laser-etched and durable, but our first production batches had lighter ink adhesion that could fade with heavy washing or exposure. We’ve already switched to a more permanent UV-cured coating for improved longevity. If yours has washed off, please reach out to care@roamsmarttracker.com
, and we’ll be happy to replace it.
Thank you again for the feedback — we’ll keep working to make Roam even more reliable and sustainable. Your input genuinely helps us improve. 🙏
– The Roam Team
You’re right — while Roam’s compact size makes it ideal for many use cases, its performance depends on the strength of Apple’s or Google’s Find My network in your area. In dense urban regions, these networks are incredibly active because so many nearby devices help locate your tracker. In rural or quieter areas, the signal updates can be slower — this is a limitation across all Bluetooth-based trackers, not just Roam but same with all other smart tag or smart trackers.
We’re sorry to hear about the QR code issue — that definitely shouldn’t happen. The QR is designed to be laser-etched and durable, but our first production batches had lighter ink adhesion that could fade with heavy washing or exposure. We’ve already switched to a more permanent UV-cured coating for improved longevity. If yours has washed off, please reach out to care@roamsmarttracker.com
, and we’ll be happy to replace it.
Thank you again for the feedback — we’ll keep working to make Roam even more reliable and sustainable. Your input genuinely helps us improve. 🙏
– The Roam Team
Written by a customer while visiting Roam Smart Tracker
Posted by: There
Verified Purchase:Yes
It's a shame the tracker often starts beeping on its own.
One of the trackers I received has poorly printed QR code, but I did not intend to use that.
One of the trackers I received has poorly printed QR code, but I did not intend to use that.
Cons: beeping,QR, code
Response from Roam Smart TrackerBy Roam smart tracker, Customer Support, August 26, 2026
Hi there, we’re sorry to hear about the issues you’ve experienced. Roam shouldn’t be beeping unexpectedly, and a poorly printed QR code certainly isn’t the quality standard we aim for.
We’d really appreciate the opportunity to investigate this. Please contact our Customer Support team with your order details so we can look into it - our email: care@roamsmarttracker.com
We’d really appreciate the opportunity to investigate this. Please contact our Customer Support team with your order details so we can look into it - our email: care@roamsmarttracker.com
Written by a customer while visiting Roam Smart Tracker