Customer reviews from hp.com
HP - Refurbished Excellent - OmniBook 5 - 14" 2K OLED Touch-Screen Laptop - Snapdragon X Plus 2025 - 16GB Memory - 512GB SSD - Copilot+ PC - Glacier Silver
Average customer rating
4.6
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
35
4 Stars
13
3 Stars
2
2 Stars
1
1 Star
0
100%of customers recommend this product.
(
3 out of
3)
Customer Reviews for HP - Refurbished Excellent - OmniBook 5 - 14" 2K OLED Touch-Screen Laptop - Snapdragon X Plus 2025 - 16GB Memory - 512GB SSD - Copilot+ PC - Glacier Silver
Posted by: paaf
Verified Purchase:Yes
great computer, light and portable for my trips abroad. problem was there was nothing on the website or what is in the box to say that there s no power cable with the computer. so had to order this separately after the computer had arrived. poor.
Response from hp.comBy Emily, HP Customer Experience, July 27, 2026
Thank you for your feedback. We're delighted to hear you're enjoying the lightweight, travel-friendly design of your laptop. We’re sorry to hear the separate power cable requirement came as an unexpected surprise and understand how frustrating it was to place an additional order after receiving your device. We appreciate your feedback and hope you continue to enjoy your new HP laptop on your travels. 💙
Written by a customer while visiting hp.com
Customer Rating
5
Good robust laptop that packs a lot capability for
on June 25, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Good robust laptop that packs a lot capability for the price point, lightweight, great screen and good amount of RAM and an SSD as standard
Written by a customer while visiting hp.com
Customer Rating
5
The laptop was light and stylish. The screen was t
on June 24, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] The laptop was light and stylish. The screen was thin and displayed bright and great detail when running videos and in general operation. The battery life was outstanding and is a game changer with the Snapdragon processor and M2SSD storage. This is going to change everything when it comes you using the laptop in work or at home. No more chasing the plug sockets to recharge everyday. I did not manage to try any games,but the general stats give the indication that gaming is definitely part of the higher end of the 14" laptop pool. Definitely recommend.
Response from hp.comBy Emily, HP Customer Experience, September 17, 2026
Thank you for the 5-star review! We love that the sleek, lightweight design and vivid display stood out during your hands-on session. It's fantastic to hear that the Snapdragon efficiency and phenomenal battery life make untethered working a breeze.
Written by a customer while visiting hp.com
Customer Rating
5
I have had the pleasure of using one of these lapt
on June 24, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I have had the pleasure of using one of these laptops and it is made of quality materials, it is lightweight and a nice size to use. It has a lovely feel to the keyboard when using it and it is back lit.
When turning this on it boots up in amazing quick time, ie seconds.
The screen is a very bright and of high quality and looks crystal clear.
The touch pad is large and is very responsive to touch, very fluid.
The sound quality is very clear and it is great to listen to music or whatever you like.
It has a studio effect progam and this is a great addition as it changes the camera brightness if the lighting is too light or dark behind you when using the camera. It makes like you are looking at the screen at all times.
The battery life lasts about 39 hours when using. There is not much change in time when using it normally or under load. When in standby it hardly uses any battery. You can stream Spotify and use teams etc and the battery lasts.
The performance of this when either plugged in or battery is the same. It works extremely fast if you have one browser or multiple open at the same time and multitasks efficiently and smooth.
This also works fantastic with AI and has a key for doing this as I've never really used AI before and this made it simple.
It works well with all apps and it installs printers etc with ease as it has Bluetooth. The WiFi is easy to set up too. It works well with a VPN too.
This has a fan but is quiet and it stays mainly cool unless using it with lots going on and then it gets slightly warm.
So if you are looking for a new laptop and you want visual quality, speed, fantastic battery life that let's you do everything then I would highly recommend this one. It has fantastic programs that assist you in doing your work effortlessly and it is a pleasure to use.
Response from hp.comBy Emily, HP Customer Experience, September 17, 2026
Thank you for the 5-star review of the OmniBook 5! It's wonderful to hear that the lightweight design, backlit keyboard, and bright display caught your eye right away. We're so glad you enjoyed your hands-on experience powered by Snapdragon!
Written by a customer while visiting hp.com
Customer Rating
5
The HP OmniBook 5 NGAI 14" Laptop - Snapdragon X1,
on June 23, 2026
Posted by: Areej
[This review was collected as part of a promotion.] The HP OmniBook 5 NGAI 14" Laptop - Snapdragon X1, 512 GB SSD, Glacier Silver is a very good laptop in terms of performance. I would recommend this laptop for university students and students in general or for any kind or work. It looks good has a good battery life and excellent storage capacity. It looks stylish and is light weight and easy to carry around.
Written by a customer while visiting hp.com
Customer Rating
5
I only had about 10 minutes with this product but
on June 23, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I only had about 10 minutes with this product but it was very nice to use. The colours on the screen are crisp and sharp. The onboard ai is really fast and was able to resolve problems promptly. The keyboard felt nice to use.
Written by a customer while visiting hp.com
Customer Rating
5
easy to use
on June 22, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] easy to use
Written by a customer while visiting hp.com
Customer Rating
5
The laptop is very easy to use. The keyboard is v
on June 22, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] The laptop is very easy to use. The keyboard is very good and easy to type. The camera quality was great too.
The laptop has a great battery which means it will stay charged for ages. Also, the quality of the laptop is not compromised when it is not on charge. It works perfectly.
Overall I would say this is a great laptop for people who want great tech, but not at a super high price. It has a brilliant screen perfect for watching Youtube or lectures, it has built in AI feature and great battery life.
The laptop has a great battery which means it will stay charged for ages. Also, the quality of the laptop is not compromised when it is not on charge. It works perfectly.
Overall I would say this is a great laptop for people who want great tech, but not at a super high price. It has a brilliant screen perfect for watching Youtube or lectures, it has built in AI feature and great battery life.
Written by a customer while visiting hp.com