Customer reviews from swann.com
Swann - Refurbished Excellent - 4K Ultra HD Security Camera Extra 4K Wireless Camera for AllSecure4K Kits - White
Average customer rating
4.5
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
4
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
0
Customer Reviews for Swann - Refurbished Excellent - 4K Ultra HD Security Camera Extra 4K Wireless Camera for AllSecure4K Kits - White
Posted by: Frankly
Verified Purchase:Yes
Not the best I've got 2 ones great.The other one is garbage trash
Response from swann.comBy Mary, Swann Team, May 21, 2026
Hi Sean,
Thank you for sharing your feedback. We’re really sorry to hear that your experience has been mixed and that one of your cameras has not met your expectations. We completely understand how frustrating it is when one device performs well while another falls short, especially when you’re relying on them for security and peace of mind.
We’d really like the opportunity to look into what’s happening with the unit that isn’t performing as expected. If you’re open to it, please reach out to us at tech@swann.com so we can help troubleshoot and see what can be done to improve things for you. We're here to help.
Thank you again for your honest feedback and for choosing Swann. We’re here to help and would like to make this right where possible. Your feedback is truly appreciated.
Mary - Swann Team
Thank you for sharing your feedback. We’re really sorry to hear that your experience has been mixed and that one of your cameras has not met your expectations. We completely understand how frustrating it is when one device performs well while another falls short, especially when you’re relying on them for security and peace of mind.
We’d really like the opportunity to look into what’s happening with the unit that isn’t performing as expected. If you’re open to it, please reach out to us at tech@swann.com so we can help troubleshoot and see what can be done to improve things for you. We're here to help.
Thank you again for your honest feedback and for choosing Swann. We’re here to help and would like to make this right where possible. Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting swann.com
Customer Rating
5
All features working great, very happy with video quality and batteries are still going and fully charged after 2 weeks, hoping they will last a lot longer!
on November 1, 2025
Posted by: GabyD
Verified Purchase:Yes
I bought these three wireless cameras 2 weeks ago and have been very happy with them.
Response from swann.comBy Mary, Swann Team, November 2, 2025
Hello Gaby,
Thank you for your feedback. We’re thrilled to hear that all the features of your Swann system are working great and that you’re very happy with the video quality. It’s fantastic that the batteries are still going strong and fully charged after two weeks. We hope they continue to perform reliably for a long time to come.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for your feedback. We’re thrilled to hear that all the features of your Swann system are working great and that you’re very happy with the video quality. It’s fantastic that the batteries are still going strong and fully charged after two weeks. We hope they continue to perform reliably for a long time to come.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting swann.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting swann.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Response from swann.comBy LV, Swann Team, August 14, 2024
Thank you for submitting your positive review. We appreciate your feedback.
Written by a customer while visiting swann.com