Customer reviews from swann.com
Swann - Refurbished Excellent - 4 Camera 8 Channel 1080p Full HD DVR Security System Heat & Motion Sensing Security Cameras
Average customer rating
3.2
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
1
4 Stars
2
3 Stars
1
2 Stars
1
1 Star
1
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for Swann - Refurbished Excellent - 4 Camera 8 Channel 1080p Full HD DVR Security System Heat & Motion Sensing Security Cameras
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting swann.com
Posted by: Philip Mac
Verified Purchase:Yes
Great price and prompt delivery. However, disappointed that as an upgrade for the 720 kit (as the hd failed after only 6 years) the quality of the images, especially in the dark, are not significantly better.
Would suggest that your promo ads and images do not reflect the actual quality.
Would suggest that your promo ads and images do not reflect the actual quality.
Response from swann.comBy LV - Swann Team, October 9, 2023
Hello Phillic Mac,
Thank you for taking the time to share your feedback. We are sorry to hear the camera's video quality is not up to your expectations. Please know the cameras included in this kit have 1080p video quality and come with up to 100ft/30m night vision distance. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings and offer solutions for your particular application. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Thank you for taking the time to share your feedback. We are sorry to hear the camera's video quality is not up to your expectations. Please know the cameras included in this kit have 1080p video quality and come with up to 100ft/30m night vision distance. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings and offer solutions for your particular application. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Posted by: Robin mathew
Verified Purchase:Yes
I bought this a month ago and am so happy.
Response from swann.comBy LV, Customer Support, August 22, 2023
Hello Robin mathew,
Thank you for reaching out to us and sharing your positive feedback on our Swann System.We hope you continue enjoying all the great features the system offers.
Your feedback is important to us.
LV - Swann Team
Thank you for reaching out to us and sharing your positive feedback on our Swann System.We hope you continue enjoying all the great features the system offers.
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
4
My Review for 4 Camera 8 Channel 1080p Full HD DVR Security System
on April 12, 2022
Posted by: Einstein
from Derby UK
Verified Purchase:Yes
So far very pleased with it and the mobile app to view remotely. When it comes to viewing on a PC its a different matter. Chat line advised using Swann Security VMX they also said they would send me a user's guide for this but so far despite a couple of reminders they are maintaining radio silence. Anyway at least the world's worst software product swannview link is finally in the bin
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , May 4, 2022
Hello Einstien,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Based on the information provided, we would recommend calling back and providing your previous case number so we can continue to further assist you. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Based on the information provided, we would recommend calling back and providing your previous case number so we can continue to further assist you. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Motion Warning Light and Red and Blue flashing lights
on August 10, 2021
Posted by: Paul T
from Bath
Can you programme a system 846804 to turn off this feature. The lights are drawing unwanted attention from young vandals.
Response from swann.comBy Josh V., Customer Service , August 10, 2021
Hello Paul,
Thank you for reaching out to us and sharing your feedback on our 4 Camera 8 Channel 1080p Full HD DVR Security System. The lights on the cameras can be turned off/on as needed within the recorder settings. Please contact our support team when you are in front of the unit for a walk-through. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us. We look forward to speaking with you in an effort to earn your improved rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our 4 Camera 8 Channel 1080p Full HD DVR Security System. The lights on the cameras can be turned off/on as needed within the recorder settings. Please contact our support team when you are in front of the unit for a walk-through. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us. We look forward to speaking with you in an effort to earn your improved rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
DVR 4 Camera 8 Channel 10870 FU8ll HJD DVR
on February 1, 2021
Posted by: Phil g
from Leeds West Yorkshire UK
Frequency of use:Daily
Just received the systems, and tried to set up, this is a nightmare to sort out, I'm 70 and think this set up us way above my knowledge, I'm not stupid but its got me. the system works as I've wired up before fixing it outside.
my old Swann system seemed to be plug and paly no problems. I cannot get the home safe to recognise my dvr on my laptop, so no chance on my android phone or i pad, thinking of taking a hit on sending back and paying the re stock charge, its driving me to despair, I'm usually can work things out but this is frustrating me
my old Swann system seemed to be plug and paly no problems. I cannot get the home safe to recognise my dvr on my laptop, so no chance on my android phone or i pad, thinking of taking a hit on sending back and paying the re stock charge, its driving me to despair, I'm usually can work things out but this is frustrating me
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , February 2, 2021
Hello philg,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann DVR Security System. You will need to inquire with our support team while you are in front of the unit. We can help get you set up within a few minutes. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Since our installations are DIY, this often leaves room for error. Our support team can help resolve the issues you are having and help familiarize you with the settings. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann DVR Security System. You will need to inquire with our support team while you are in front of the unit. We can help get you set up within a few minutes. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Since our installations are DIY, this often leaves room for error. Our support team can help resolve the issues you are having and help familiarize you with the settings. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com