Customer reviews from brother-usa.com
Brother - ScanNCut DX SDX125 Electronic Cutting Machine with Built-in Scanner - Grey/Aqua
Average customer rating
4.4
(125 Reviews)
Rating breakdown 125 reviews
5 Stars
90
4 Stars
13
3 Stars
10
2 Stars
3
1 Star
9
98%of customers recommend this product.
(
61 out of
62)
Customer Reviews for Brother - ScanNCut DX SDX125 Electronic Cutting Machine with Built-in Scanner - Grey/Aqua
Customer Rating
2
Disappointed
on February 4, 2023
Posted by: Carol W
from Ohio
I was very disappointed in it's performance. I couldn't get it to cut cleanly, even after numerous adjustments. The autoblade feature is rather useless if you have to always adjust the pressure and cutting depth on standard cardstock. On the plus side, it's very quiet and the wireless feature is useful.
Response from brother-usa.comBy Brother, Customer Service, February 6, 2023
We are sorry to hear that your Brother ScanNCut SDX125E is not cutting cleanly. Please see the link below to help:
https://help.brother-usa.com/app/answers/detail/a_id/161793
If you are still experiencing the same issues, please contact Brother Customer Service directly at:
https://www.brother-usa.com/support
https://help.brother-usa.com/app/answers/detail/a_id/161793
If you are still experiencing the same issues, please contact Brother Customer Service directly at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
4
I like it!
on February 3, 2023
Posted by: Joy Wintle Taber
I really like this machine, there is a lot that it can do, however the manual isn't great. There are many, many, many tutorials online thankfully. I use it for card making. Unfortunately in Canada there is no telephone support which is very frustrating. There are 2 different Canvas Workspace programs which interface with the SDX 125 and one is shown on tutorials. So if you load the other, it looks totally different, so it is very confusing in my opinion.
Written by a customer while visiting brother-usa.com
Customer Rating
5
You will want this machine.
on February 1, 2023
Posted by: Deb M
from Alberta
Awesome machine. Love all the things i can do with it. Use it for scrapbooking, cardmaking, making things for my classroom.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Machine
on January 28, 2023
Posted by: Potsie
from poynette ,Wi
have have for 5 yrs now with no issues, mainly used for vinyl graphics and HTV tshirt transfers , great machine, wish they made a vinyl printer to do multi color decals.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Has potential
on January 25, 2023
Posted by: Bev R
from Rancho Mirage, CA
No in-depth instruction booklet came with this machine. Have used you tube for instructions. Can be frustrating.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Faster play time!
on January 16, 2023
Posted by: Rose
from Minnesota
So far I'm impressed with all the thing it can do.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Non-promotional Review
on January 12, 2023
Posted by: Anonymous
from SE MO USA
Used to cut vinyl an scan art work. The Auto Blade cuts too deep, consequently cuts mat, which are priced too high for quality. Scanner seems to function well. Downloadable software drastically needs revamping, way too hard to locate tools to create/adjust designs. Machine should be designed to interrupt n cut SVG's files.
Response from brother-usa.comBy Brother, Customer Service, January 17, 2023
We would like to help. You are able to import SVG files to the Brother ScanNCut SDX125EGY and adjust pressure settings if the blade is cutting too deep in some cases. Please see the links below for further assistance:
Answer Link: Importable File Formats
(the above link applies to all but PES for the SDX125EGY)
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hf_sdx125etitaniumeus&faqid=faqh00101305_000
If you are still experiencing the same issues or we can help answer any other questions, please contact Brother Customer Service directly at:
https://www.brother-usa.com/support
Answer Link: Importable File Formats
(the above link applies to all but PES for the SDX125EGY)
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hf_sdx125etitaniumeus&faqid=faqh00101305_000
If you are still experiencing the same issues or we can help answer any other questions, please contact Brother Customer Service directly at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Waste Of Money!
on January 11, 2023
Posted by: Claud
from New Jersey
The machine cut ok for a few months, I was only cutting paper and vinyl... then all the problems started. First the machine wouldn't cut evenly around an outlined design, leaving way to much space in some parts and none in others. I tried recalibrating the machine too many times to count, cleaned the rollers, the mat and the spinners, went through troubleshooting and online videos and articles, nothing has fixed it. The blade started shredding my paper designs, I cleaned the blade, nothing, so I replaced the blade, and the machine was still ruining most of my designs. Then, the mat started to jamb, a clean new mat and the machine would just warp it because one side of the feeder would spin but not the other! Again cleaned everything including the back of the mat, the rollers and the black rubber grips and nothing works! So now the spinners only spin when they feel like it, the mat can't be loaded when they don't work, even if they spin it just crumples the mat and gets stuck. I don't even believe the good reviews, my Scan n Cut is defective and customer support is useless, their solutions are the same as the ones you find on line and ultimately to bring it to a repair shop in your area. My machine is less than a year old and I haven't cut anything out of the ordinary, the machine is clean and I read every article and watched videos before an while using, so as to not make mistakes. I would never recommend a Brother product, just a huge waste of money!
Response from brother-usa.comBy Brother, Customer Service, January 13, 2023
We would like another chance and apologize for any inconvenience. Please contact Brother Customer Service again at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com