Customer reviews from swann.com
Swann - Refurbished Excellent - MaxRanger4K Mini Long-Range Wireless Security System with 3 Cameras
Average customer rating
4.6
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
15
4 Stars
8
3 Stars
1
2 Stars
0
1 Star
0
Customer Reviews for Swann - Refurbished Excellent - MaxRanger4K Mini Long-Range Wireless Security System with 3 Cameras
Customer Rating
4
Excellent wide angled and sharp clear security footage
on August 27, 2026
Posted by: Joan1
The cameras capture excellent footage, a very wide angle and sharp clear footage as per the product description. Set up could be more user-friendly for people like me who are not very tech savvy. It took me a couple of weeks to set it up and work out how to use it after a few 'trials and errors'. It would be good if there were better 'Step by Step Instructions' explaining that you need to first pair and activate the Hub Base Station for the entire equipment to work (that it wont work at all if you do not do this as the first step). And that you also need to connect the USB Wifi Antenna again to view the playback footage (instructions as they are currently make it sound like you can view playback footage completely offline). I think it would make it easier for the average person who like me is using this just for security in the home if the Swann USB Wifi Antenna was included in the original package (I would have been willing to pay more for the convenience). Most people like me at home do not have access to Ethernet connections and instead use Wifi for Internet. Also I do not understand why Swann Security puts proprietary security on the footage on the SD Micro card. For someone like me at home I prefer convenience of being able to view the SD Micro card anyway that I can offline. I even initially went out and bought a Micro SD card reader assuming once its all set up that you can view the playback offline through the remote Swann server saving locally to the SD Micro card only to find out through 'trial and error' that you can only see the playback through the online Swann Security App with the Wifi Antenna attached. It was a little bit of a headache setting it up for an average not tech savvy person like me, but I finally got there. And it works really well as described in the product description. Its good that it works offline through the Swann Security remote server connecting to the Hub Base once it is all set up as I could not afford to have Internet running and using up all my internet data for say 10 hours a day while I am away. The only thing that bothers me about most indoor security cameras these days is that they come with these bright red lights that bring attention to them to possible home intruders and as I live in a rental premises I cannot use the brackets to attach the camera to a wall to prevent an intruder from stealing the cameras if discovered. I prefer security cameras to be 'camouflaged' and for home intruders to not be aware they are on camera. So I used black paint to paint over the red and blue lights on the front of the cameras so that they don't stand out (the last thing I want is for a home intruder who has been stealing things, is for them to also steal my security cameras). The cameras still work very well in daylight even though I painted over them with black paint to cover up the noticeable red lights that would otherwise bring attention to them (apparently though doing this can affect them from working well in the dark - though Im not really likely to use them much in the dark anyway). I think security camera manufacturers should find a better way to create infrared technology without the noticeable red lights for people like me who prefer not to have noticeable but more 'discreet' and 'hidden' security cameras. Batteries in the wireless cameras seem to be used pretty quickly you probably need to recharge the batteries after every 5 days of using them for full days if not using the solar powered version of this technology (it used up 2 bars of power so far for 3 full days use). Otherwise this is a very good product and the best security wide angled view footage camera I have used so far! (once you work out how to use it).
Response from swann.comBy Mary, Swann Team, September 1, 2026
Hi Joan,
Thank you for sharing your detailed feedback.
We're pleased to hear that you're happy with the wide-angle view, sharp image quality, and overall performance of the cameras. We also appreciate you taking the time to share your experience with the setup process and the areas where clearer step-by-step instructions could make things easier, especially for customers who may not be very familiar with technology.
We understand your feedback regarding the Hub Base Station, USB Wi-Fi Antenna, playback access, and the information provided in the instructions. Your suggestions are valuable and will be shared with the relevant team for consideration.
We also appreciate your comments regarding the camera indicators and battery usage. Battery performance can vary depending on factors such as camera placement, detection settings, signal strength, and how frequently the cameras are accessed or streaming.
We're glad that, despite the initial setup challenges, you were able to get the system working and are pleased with the footage and overall performance.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Thank you for sharing your detailed feedback.
We're pleased to hear that you're happy with the wide-angle view, sharp image quality, and overall performance of the cameras. We also appreciate you taking the time to share your experience with the setup process and the areas where clearer step-by-step instructions could make things easier, especially for customers who may not be very familiar with technology.
We understand your feedback regarding the Hub Base Station, USB Wi-Fi Antenna, playback access, and the information provided in the instructions. Your suggestions are valuable and will be shared with the relevant team for consideration.
We also appreciate your comments regarding the camera indicators and battery usage. Battery performance can vary depending on factors such as camera placement, detection settings, signal strength, and how frequently the cameras are accessed or streaming.
We're glad that, despite the initial setup challenges, you were able to get the system working and are pleased with the footage and overall performance.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Definitely not something to miss out on.
on January 7, 2026
Posted by: eskyt2_8435
[This review was collected as part of a promotion.] Once using the camera the quality is better than what I expected. Setup was very easy to do and it is so reliable when we leave home. No issues with connectivity were had so it was great.
Response from swann.comBy Mary, Swann Team, January 8, 2026
Hi There,
Thank you for sharing your experience. We’re thrilled to hear that the camera quality exceeded your expectations and that setup was easy and reliable, especially when you’re away from home. It’s great to know you’ve had no connectivity issues and that everything has been working smoothly.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for sharing your experience. We’re thrilled to hear that the camera quality exceeded your expectations and that setup was easy and reliable, especially when you’re away from home. It’s great to know you’ve had no connectivity issues and that everything has been working smoothly.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Posted by: Gwoto
Verified Purchase:Yes
Brilliant and easy to set up and instal
Response from swann.comBy Mary, Swann Team, December 28, 2025
Hi Jason,
Thank you for your feedback. We’re thrilled to hear that the system was brilliant and easy to set up and install.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for your feedback. We’re thrilled to hear that the system was brilliant and easy to set up and install.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Posted by: BkBass
Verified Purchase:Yes
Hmmmm. Purchased in October. One of the mini cameras was intermittently faulty right out of the box. Swann did replace the faulty unit at no cost to me but I felt it took an unreasonable amount of effort by me to achieve this. Fault was reported on 19th Oct, replacement camera received 5th Nov. I find it disappointing that the support process is nowhere near as responsive as the sales process. I had to constantly follow-up to determine what was going on. Perhaps my expectations are unrealistic?
MaxRanger hub software is responsible, seems stable. I suspect it is targeted at online powered cameras and can be confusing when using report by exception batteries cameras as displayed information is often stale. As I’m a left hand mouse user and the primary and secondary mouse buttons are not to my liking and I have not found a way to swap the buttons.
iOS app is err flaky at best, plenty of room for improvement here. Pairing the app on my iPad with the hub was a challenge as the QR scan scanner function did not work and MxRanger hub was not available to select when pairing manually. I did manage to get my iPad paired in the end but not sure how I did it. Also many features in the app such as adjusting the PIR sensitivity based on the selected mode does not seem to work with the MaxRanger hub. I’m still investigating this, perhaps this functionality is not applicable to the MaxRanger hub?
Both cameras installed now and system is performing adequately, nervous about hardware longevity. House is an average size suburban house so no issues with RSSI and I like the fact that the system is not taking to much bandwidth on home Wifi.
Response from swann.comBy Mary, Swann Team, November 12, 2025
Hello Bryce,
Thank you for sharing your detailed feedback. We really appreciate you taking the time to share your experience, and we’re glad that the replacement camera arrived and that your MaxRanger system is now performing adequately.
We completely understand your frustration with the support process. It shouldn’t take repeated follow-ups to resolve an issue, and your feedback helps us identify where we can improve responsiveness.
Regarding the hub and app experience, you’re right that some features can behave differently depending on whether the camera is battery-powered or mains-powered, and some advanced settings like PIR sensitivity adjustments may not be fully supported on battery cameras with the hub. We also note your comments about pairing challenges, QR scanner functionality, and left-hand mouse usability, these are all valid points for improvement, and your input will help inform future updates to make the system more user-friendly.
It’s great to hear that signal strength and bandwidth usage are not an issue in your home. Your concern about hardware longevity is understandable; with proper care, the MaxRanger system is designed to be reliable over time, and our support team is always available to assist should any issues arise.
If you encounter any further difficulties or need clarification on app features, please don’t hesitate to reach out to us at tech@swann.com. We’re here to help and ensure your system continues to meet your expectations.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for sharing your detailed feedback. We really appreciate you taking the time to share your experience, and we’re glad that the replacement camera arrived and that your MaxRanger system is now performing adequately.
We completely understand your frustration with the support process. It shouldn’t take repeated follow-ups to resolve an issue, and your feedback helps us identify where we can improve responsiveness.
Regarding the hub and app experience, you’re right that some features can behave differently depending on whether the camera is battery-powered or mains-powered, and some advanced settings like PIR sensitivity adjustments may not be fully supported on battery cameras with the hub. We also note your comments about pairing challenges, QR scanner functionality, and left-hand mouse usability, these are all valid points for improvement, and your input will help inform future updates to make the system more user-friendly.
It’s great to hear that signal strength and bandwidth usage are not an issue in your home. Your concern about hardware longevity is understandable; with proper care, the MaxRanger system is designed to be reliable over time, and our support team is always available to assist should any issues arise.
If you encounter any further difficulties or need clarification on app features, please don’t hesitate to reach out to us at tech@swann.com. We’re here to help and ensure your system continues to meet your expectations.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Customer Rating
4
Super secure and safe thanks to these cameras
on September 27, 2025
Posted by: djmelbau_2051
[This review was collected as part of a promotion.] These were super easy to install; and has a very wide range of motion and detection. I would recommend paying extra for the solar connections that way you don’t have to keep charging them every week or so. The app was easy to navigate and has brought a sense of security to my family. Would highly recommend - just don’t post videos of what the camera shows as you still wanna remain safe .
Response from swann.comBy Mary, Swann Team, September 29, 2025
Hi Djmelbau_2051, Thank you for your feedback. We're so happy to hear that the installation was easy, and that the wide range of motion and detection has worked well for you. The solar connections are definitely a great investment to keep everything hassle-free. We’re also glad that the app has been easy to use and that it’s bringing peace of mind to your family. Your advice on keeping videos private for security is spot on, privacy is key. If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help. Your feedback is truly appreciated. Mary - Swann Team
Written by a customer while visiting swann.com
Posted by: Peter Lister
Verified Purchase:Yes
Great little Cameras, live on a rural property in outer Melb, lots of trees and obstructions, extended WiFi is as great as suggested so also purchased one of the bigger ones for a more remote area on my site
Response from swann.comBy Mary, Swann Team, August 25, 2025
Hi Peter,
Thank you for your feedback. We’re delighted to hear that you had a great experience with your newly purchase system. It’s wonderful to know that your phone enquiry was handled well, the product arrived quickly, and installation was smooth with everything pairing in minutes. Your confidence in our product and its excellent coverage means a lot to us.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Thank you for your feedback. We’re delighted to hear that you had a great experience with your newly purchase system. It’s wonderful to know that your phone enquiry was handled well, the product arrived quickly, and installation was smooth with everything pairing in minutes. Your confidence in our product and its excellent coverage means a lot to us.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Buy, buy! All weather AI capable cctv system
on August 14, 2025
Posted by: edzelaress_9245
[This review was collected as part of a promotion.] This wireless camera system is a great addition to my home cctv set. Night vision is excellent, even in really low light. Flash automatically fires when people or moving objects (cars) are detected. The AI promp appears to be a hit and miss at times, but their dev team has been very responsive and stated it's a new feature being worked on and regularly updated.
Installed one of it completely outside in the weather and it performs very well just the same.
Response from swann.comBy Mary, Swann Team, August 14, 2025
Hi Edzel,
Thank you for sharing your feedback. We’re delighted to hear that you’re enjoying your wireless camera system and that the night vision performs well even in very low light. It’s great to know the flash detection feature is working effectively, and we appreciate your understanding regarding the AI prompt as our development team continues to enhance and update it. We’re also pleased that the camera performs reliably even when installed completely outdoors. Your satisfaction is important to us, and feedback like this reassures us that we’re on the right track.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for sharing your feedback. We’re delighted to hear that you’re enjoying your wireless camera system and that the night vision performs well even in very low light. It’s great to know the flash detection feature is working effectively, and we appreciate your understanding regarding the AI prompt as our development team continues to enhance and update it. We’re also pleased that the camera performs reliably even when installed completely outdoors. Your satisfaction is important to us, and feedback like this reassures us that we’re on the right track.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Customer Rating
4
Truly wireless security cameras
on August 13, 2025
Posted by: ziggyh3_7879
[This review was collected as part of a promotion.] We are building a new house and having truly wireless security cameras have been amazing, we can reposition them anywhere we want at any time and check in on any work done when we aren’t at home. They also charge using a standard USB C cable which is very convenient. Quality is pretty good and night mode detection is pretty faultless too. All footage is locally stored too so there’s absolutely no subscription fees. Only small gripe is that it doesn’t hook into Apple Home or Google Home.
Response from swann.comBy Mary, Swann Team, August 13, 2025
Hi Ziggy,
Thank you for your kind words and for sharing your feedback. We’re delighted to hear that our truly wireless security cameras have been a great fit for your new home, offering flexibility, convenient USB-C charging, excellent quality, and reliable night mode detection.
We appreciate your feedback about Apple Home and Google Home integration, and we’ll be sure to share it with our team for consideration.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for your kind words and for sharing your feedback. We’re delighted to hear that our truly wireless security cameras have been a great fit for your new home, offering flexibility, convenient USB-C charging, excellent quality, and reliable night mode detection.
We appreciate your feedback about Apple Home and Google Home integration, and we’ll be sure to share it with our team for consideration.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com