Customer reviews from brother-usa.com
Brother - ScanNCut DX SDX230DI Disney Cutting Machine - White
Average customer rating
4.4
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
20
4 Stars
4
3 Stars
2
2 Stars
0
1 Star
2
100%of customers recommend this product.
(
20 out of
20)
Customer Reviews for Brother - ScanNCut DX SDX230DI Disney Cutting Machine - White
Customer Rating
1
Really sad
on September 27, 2025
Posted by: Meeee35
My scan n cut has never recognized a mat. Used multiple mats and still nothing
Watch multiple videos and still won't recognize any mat I purchase. I have only been able to do the project the scan n cut came with.
Watch multiple videos and still won't recognize any mat I purchase. I have only been able to do the project the scan n cut came with.
Response from brother-usa.comBy Brother Customer Service, September 30, 2025
Thanks for taking the time to review your experience with the Brother SDX230Di. We appreciate your feedback. I’m sorry to hear that you are having Mat issues with the Brother SDX230Di. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link: Answer Link: https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hf_sdx230dieus&faqid=faqh00000690_003
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32509020002/workspaceContext/workspace/processedPrint/Answer/158265
Answer Link: https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hf_sdx230dieus&faqid=faqh00101473_000
If you still have difficulties, please contact Brother Customer Service at: https://www.brother-usa.com/support/SDX230D
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32509020002/workspaceContext/workspace/processedPrint/Answer/158265
Answer Link: https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hf_sdx230dieus&faqid=faqh00101473_000
If you still have difficulties, please contact Brother Customer Service at: https://www.brother-usa.com/support/SDX230D
Written by a customer while visiting brother-usa.com
Customer Rating
5
Vinyl Cutting miracle
on February 16, 2025
Posted by: Wasillagal
from Waterloo SC
I love my Scan n cut so much. I love how it does such intricate cuts on my vinyl. So much better than cutting things out with scissors
Written by a customer while visiting brother-usa.com
Customer Rating
4
Instruction book would be nice
on February 2, 2025
Posted by: Laurie
from Pennsylvania
It would be nice to have a detailed book on all the features of the scan and cut. U tube is helpful but sometimes the go on about irrelevant topics the don't relate.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Amazing product
on January 28, 2025
Posted by: Nancy
from Miami FL
I love it! There are so many ways to use this machine and very easy to use.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Scab n Cut DX
on September 15, 2024
Posted by: Doreen
from Bernville, PA
Love this machine for my fabric applique. It does everything I ask it, Keep in my sewing room.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Disappointed
on May 19, 2024
Posted by: Katmom
from St. Louis mo
It is difficult to understand. I want to cut out just the exterior of a design and it’s pretty much hit and miss whether it will do what I want it to do. It picks up all the flaws on the mats and sees this as a design. The mats don’t stick very well. Debris seems to stick to it well though. So far it isn’t doing what I hoped it would. My mats are a mess and I place a piece of white paper over it so it won’t pick up extraneous material that’s sticking to the mat.
Response from brother-usa.comBy Brother Customer Service, May 22, 2024
We are sorry to hear that there is an issue with cutting out your image. We would like to help. Please see the link below for further information:
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hf_sdx230dieus&faqid=faqh00000726_001
If your mat seems to be not sticking as well, please try to clean the mat using the steps provided below:
https://help.brother-usa.com/app/answers/detail/a_id/73521
If you continue to experience the same issue, please contact Brother Customer Service at:
https://www.brother-usa.com/support
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hf_sdx230dieus&faqid=faqh00000726_001
If your mat seems to be not sticking as well, please try to clean the mat using the steps provided below:
https://help.brother-usa.com/app/answers/detail/a_id/73521
If you continue to experience the same issue, please contact Brother Customer Service at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
The BEST cutting machine.
on December 28, 2022
Posted by: Maria
from Hamburg, New York
I can’t say enough about my Disney ScanNCut DX. I love it it’s so much easier than my Cricut. I have used it almost every day since I opened it. Thank you so much for all the videos on you tube.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Help
on June 19, 2022
Posted by: Catianna
from Delaware
I was very excited to receive my machine. I looked at so many videos and felt i could start playing with the little knowledge i thought i had.
The machine is not novice friendly. Every time i called for technical help i was told to look at another video. Needless to say my enthusiasm has been destroyed.
The machine is not novice friendly. Every time i called for technical help i was told to look at another video. Needless to say my enthusiasm has been destroyed.
Written by a customer while visiting brother-usa.com