Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold7 512GB (Unlocked) - Blue Shadow
Average customer rating
4.7
(7,788 Reviews)
Rating breakdown 7,788 reviews
5 Stars
6,375
4 Stars
1,047
3 Stars
207
2 Stars
56
1 Star
103
86%of customers recommend this product.
(
653 out of
757)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold7 512GB (Unlocked) - Blue Shadow
Customer Rating
5
Samsung Products
on April 20, 2026
Posted by: Hpironman
[This review was collected as part of a promotion.] I love all Samsung Products. I Been using samsung phone since Galaxy S5. I been Updating my phone every other year and I am Always happy with Phones. Currently I Use Fold 6 and that phone makes my jobs lot easier Everyday.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great but sad
on April 20, 2026
Posted by: Foldfan84
[This review was collected as part of a promotion.] The phone is great and the fold was a very useful tool when needed. Although I didn't over use or abuse the foldability the large screen has lost its ability as a touch screen and has a large black bar across the middle.
Value
3
Response from Samsung USBy R&R, April 21, 2026
Hi there Foldfan84,
Thank you for sharing your insights. The Galaxy Z Fold7 truly excels with its expansive display and flexible design, so it’s wonderful to hear that it has brought value to your daily life. The inner screen is designed for an immersive experience, and your feedback emphasizes how important that experience is over time.
If you're experiencing concerns with the touch functionality, have you tried resetting the device?
Please note that all Samsung products come with a limited 12-month warranty against manufacturing defects in materials and workmanship. You can also opt for additional coverage through Samsung Care+ for eligible devices, which offers extended protection and support.
Furthermore, we have partnered with uBreakiFix as an authorized repair location. You can schedule an appointment to have your device assessed. For more information about your options, please see the link below.
If you need further assistance, don’t hesitate to reach out to our Samsung Support Team. Thank you for your review, and we appreciate you being a part of the Galaxy journey. Thank you for being a Samsung customer!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your insights. The Galaxy Z Fold7 truly excels with its expansive display and flexible design, so it’s wonderful to hear that it has brought value to your daily life. The inner screen is designed for an immersive experience, and your feedback emphasizes how important that experience is over time.
If you're experiencing concerns with the touch functionality, have you tried resetting the device?
Please note that all Samsung products come with a limited 12-month warranty against manufacturing defects in materials and workmanship. You can also opt for additional coverage through Samsung Care+ for eligible devices, which offers extended protection and support.
Furthermore, we have partnered with uBreakiFix as an authorized repair location. You can schedule an appointment to have your device assessed. For more information about your options, please see the link below.
If you need further assistance, don’t hesitate to reach out to our Samsung Support Team. Thank you for your review, and we appreciate you being a part of the Galaxy journey. Thank you for being a Samsung customer!
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
A phone that can double as a gaming device.
on April 20, 2026
Posted by: Juandering
[This review was collected as part of a promotion.] The fold 7 is great, I obviously use it everyday to contact people and text, but when I have time in my hands I pull out my backbone controller to play multiple games remotely from my Xbox. The Galaxy AI helped me set it up correctly. The fact that I can unfold my phone for a bigger screen has helped my gaming experience. I set it up on the kickstand and sit back and enjoy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Rules
on April 20, 2026
Posted by: Kickinchicken95
[This review was collected as part of a promotion.] I like being able to have a regular phone as well as an tablet all in one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All the furniture is very good
on April 20, 2026
Posted by: Minesh
[This review was collected as part of a promotion.] I love this its very beautiful camera and screen money worth product
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my zfold7
on April 20, 2026
Posted by: Dadsbuddy
[This review was collected as part of a promotion.] I love my ZFold7. The features are awesome. And AI Don't get any better,very heplful,and informative. I highly recommend . I'm still learning but with advanced AI,ITSMUCH EASIER.
THANK YOU SAMSUNG
THANK YOU SAMSUNG
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
THIS PHONE IS AWESOME!
on April 20, 2026
Posted by: Ladybusdriver9907
[This review was collected as part of a promotion.] Upgrading to this phone has been wonderful! I play a lot of games, listen to music and stream a lot of videos and the battery is excellent! The graphics EVERYTHING! Originally I was just going to do the ultra 25/26 because I had a 24 but this is waaayyyyy better!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Inner Screen itself broken
on April 19, 2026
Posted by: Sree
from Texas
Expertise:Intermediate
In screen got broken, with few months of use. I lost my money due to this worthless phone. Please do not put your money on any fold or flip phone, I feel it is failure model
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, April 20, 2026
Greetings Sree,
Thank you for taking the time to share your thoughts on the Galaxy Z Fold7. The foldable design offers a unique experience, and many users appreciate the versatility it provides in daily use. The Galaxy Z Fold7 is designed for those who want the portability and intuitive feel of a traditional smartphone, combined with the enhanced power and flexibility of a larger, unfolded display all in one device.
With its ultra-thin and lightweight design and a wider cover display, the Galaxy Z Fold7 ensures a seamless on-the-go experience, making typing and browsing effortless when it is folded. Built to move with users confidently, the Galaxy Z Fold7 is durable and engineered for everyday use. It can withstand repeated folding and is robust enough to endure being tossed in a bag, thanks to a restructured hinge and foldable display.
The Armor Flex Hinge is thinner and lighter, featuring an enhanced water droplet design and a newly implemented multi-rail structure that reduces visible creasing and strengthens durability by evenly dispersing stress. The cover display is constructed with Corning® Gorilla® Glass Ceramic 2, a new glass ceramic that incorporates crystals within its glass matrix, ensuring enhanced durability and resistance to cracks while maintaining a remarkably thin profile.
Additionally, the Advanced Armor Aluminum used in the frame and hinge housing increases strength and hardness by 10%. The main display has been restructured to be thinner and lighter yet remains strong, thanks to the addition of a Titanium plate layer. Furthermore, the Ultra-Thin Glass (UTG) has been increased to be 50% thicker, making the display even tougher.
If your Galaxy Z Fold7 screen is damaged, please be advised that physical damage typically presents as noticeable cracks or chips in the glass. You may also observe ink spots or bleeding pixels. We are here to help with expanded service options. In partnership with uBreakiFix, an authorized Samsung service provider, we offer phone repairs, including cracked screens, directly at your location so you can stay at home. Samsung Repair Services can help you schedule either a walk-in or mail-in repair to fix your cracked screen using genuine Samsung parts.
Samsung Authorized Service Centers provide a local option for fast, reliable repairs you can trust. For more information on repair costs, please visit our website.
If you have a Samsung Premium Care service contract, it covers accidental damage with a low deductible, extending protection after your standard warranty expires. This coverage applies whether you need a repair or a replacement. Terms and conditions apply; learn more by checking your Samsung Premium Care options.
Your feedback helps us continue to enhance durability and design. Thank you for choosing innovation with Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
Repair Services
https://www.samsung.com/us/support/service/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share your thoughts on the Galaxy Z Fold7. The foldable design offers a unique experience, and many users appreciate the versatility it provides in daily use. The Galaxy Z Fold7 is designed for those who want the portability and intuitive feel of a traditional smartphone, combined with the enhanced power and flexibility of a larger, unfolded display all in one device.
With its ultra-thin and lightweight design and a wider cover display, the Galaxy Z Fold7 ensures a seamless on-the-go experience, making typing and browsing effortless when it is folded. Built to move with users confidently, the Galaxy Z Fold7 is durable and engineered for everyday use. It can withstand repeated folding and is robust enough to endure being tossed in a bag, thanks to a restructured hinge and foldable display.
The Armor Flex Hinge is thinner and lighter, featuring an enhanced water droplet design and a newly implemented multi-rail structure that reduces visible creasing and strengthens durability by evenly dispersing stress. The cover display is constructed with Corning® Gorilla® Glass Ceramic 2, a new glass ceramic that incorporates crystals within its glass matrix, ensuring enhanced durability and resistance to cracks while maintaining a remarkably thin profile.
Additionally, the Advanced Armor Aluminum used in the frame and hinge housing increases strength and hardness by 10%. The main display has been restructured to be thinner and lighter yet remains strong, thanks to the addition of a Titanium plate layer. Furthermore, the Ultra-Thin Glass (UTG) has been increased to be 50% thicker, making the display even tougher.
If your Galaxy Z Fold7 screen is damaged, please be advised that physical damage typically presents as noticeable cracks or chips in the glass. You may also observe ink spots or bleeding pixels. We are here to help with expanded service options. In partnership with uBreakiFix, an authorized Samsung service provider, we offer phone repairs, including cracked screens, directly at your location so you can stay at home. Samsung Repair Services can help you schedule either a walk-in or mail-in repair to fix your cracked screen using genuine Samsung parts.
Samsung Authorized Service Centers provide a local option for fast, reliable repairs you can trust. For more information on repair costs, please visit our website.
If you have a Samsung Premium Care service contract, it covers accidental damage with a low deductible, extending protection after your standard warranty expires. This coverage applies whether you need a repair or a replacement. Terms and conditions apply; learn more by checking your Samsung Premium Care options.
Your feedback helps us continue to enhance durability and design. Thank you for choosing innovation with Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
Repair Services
https://www.samsung.com/us/support/service/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US