Customer reviews from otterbox.com
OtterBox - Defender Pro Case & Belt Clip/Stand for Samsung Galaxy S22 Ultra | Color: - Black
Average customer rating
4.4
(280 Reviews)
Rating breakdown 280 reviews
5 Stars
197
4 Stars
34
3 Stars
19
2 Stars
13
1 Star
17
87%of customers recommend this product.
(
146 out of
168)
Customer Reviews for OtterBox - Defender Pro Case & Belt Clip/Stand for Samsung Galaxy S22 Ultra | Color: - Black
Customer Rating
2
Terrible scratches along the sides of my phone
on February 4, 2023
Posted by: Hayden
First off, the case has protected my phone from many falls--it does its job in that aspect.
I have had this case on my S22 Ultra since day one. I remove the case often and clean both the case and my device, but the case has hard plastic in contact with the sides of the phone, and this has caused many deep scratches/dents along the perimeter of the phone. I have used an Otterbox on all of my phones, including my S21 Ultra before this one, and no scratches like this occurred. I am sad to say I will be trying another case manufacturer after this experience.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 6, 2023
Oh no! We apologize for any inconvenience you've experienced with your Defender Series Pro case. We're happy to hear you've been a fan of this case in the past and found the overall protection to be up to your standards. This case won't cause any damage to your actual device though. It sounds like some dirt or debris got caught on the inside of your case, leading to this result. We're unable to extend our warranty to the device, as we aren't the manufacturer, but please feel free to give our customer service team a call at 1-855-688-7269 with any questions or concerns.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Robin
Verified Purchase:Yes
Dropped the phone the other and no damage, works GREAT!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Otterbox is the BEST cases made! Every new phone goes in an otterbox.
Written by a customer while visiting otterbox.com
Posted by: RickyNYC
Verified Purchase:Yes
Bought this case originally for my Samsung S7. They didn't make it for my S10. But found it again for my S22 Ultra. Best case I've ever owned hands down. Love the belt clip/cover that protects the screen from impacts.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mike
Verified Purchase:Yes
My major complaint is the phone comes out of the case to easily. If jumping down one step the it will cause my phone to come lose
Response from otterbox.comBy OtterBox, Customer Service Support, January 31, 2023
Oh no! We're so sorry to hear this. We definitely want to make sure your phone is secure and safe. Is it the case itself you're having fit issues with? We specifically designed that case to be seamlessly compatible with the Galaxy S22 Ultra, so that would be a bit unexpected. Or is it the holster accessory that you're having trouble with? Please give our Otters a buzz at 1-855-688-7269 and they'd be more than happy to get to the bottom of this with you.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Jose
Verified Purchase:Yes
Need more protection in the bottom left corner where the s pen is located if your phone drop and hit that corner it damage the phone because is not protected well.it need improvement in that area
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, January 27, 2023
We greatly appreciate your feedback on our Defender Pro Series case for your Galaxy S22 Ultra. Our Defenders are built to protect your device, and we are always looking for ways to improve. We will be sure to pass this along to the correct team.
In the meantime, if you have found yourself with a cracked case, give us a ring at 1-855-688-7269 and we would be happy to set up a replacement case for you through our warranty.
In the meantime, if you have found yourself with a cracked case, give us a ring at 1-855-688-7269 and we would be happy to set up a replacement case for you through our warranty.
Written by a customer while visiting otterbox.com
Customer Rating
3
It put nicks and dings all over my frame of g s22
on January 23, 2023
Posted by: Sam255
So at the time I bought a galaxy s22 ultra brand new paid in full, a top of line screen protector and, the defender series pro otter box case. The phone has never been taken out of the case except for when I cleaned the case other than that it stays in the case. So my problem with it is yes paired with a good screen protector u won't have to worry about breaking your screen when dropped, but you'll have to worry about the case dinging up and putting nic's in your frame on the s 22 ultra every time it is dropped. My 5 month old flagship phone is riddled in chips and dings all around the frame from the case. The phone only ever has been drop while it was in the case. I would take pics and show them in this rating but I'm writing this rating on said phone. Ps at the time I use to own a galaxy s7 with an otter box case that is of the same concept of the defender series pro case, and that case had be broken to the point were the only thing holding it together was the rubber outside of that case. That s7 still to this day does not have a single nic, chip, or scratch anywere on that phone and it is still in the same broken case 9yrs later. The only damage it had was the protective coat on the home button was worn away because the case was not supose to cover it for the finger print scanner. The s7 case was top tier protection compared to this one for the s22 ultra which is turing out to be mid tier.
Response from otterbox.comBy OtterBox, Customer Support, January 25, 2023
Hi Sam,
We're sorry to hear your phone suffered such damaged under the watch of one of our cases! Although our cases are designed to offer the most protection possible, there are still variables that can influence the outcome of any drop or fall that we're unable to prevent. While we can't extend our warranty to the phone itself, we'd love to help with a new case. Please feel free to call our CS Team at 1-855-688-7269 for further assistance!
Sincerely,
OtterBox Customer Support
We're sorry to hear your phone suffered such damaged under the watch of one of our cases! Although our cases are designed to offer the most protection possible, there are still variables that can influence the outcome of any drop or fall that we're unable to prevent. While we can't extend our warranty to the phone itself, we'd love to help with a new case. Please feel free to call our CS Team at 1-855-688-7269 for further assistance!
Sincerely,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Dave B
Verified Purchase:Yes
This case provides great protection for my new phone. It feels good and looks great.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com