Customer reviews from otterbox.com
OtterBox - Defender Pro Case & Belt Clip/Stand for Samsung Galaxy S22 Ultra | Color: - Black
Average customer rating
4.4
(280 Reviews)
Rating breakdown 280 reviews
5 Stars
197
4 Stars
34
3 Stars
19
2 Stars
13
1 Star
17
87%of customers recommend this product.
(
146 out of
168)
Customer Reviews for OtterBox - Defender Pro Case & Belt Clip/Stand for Samsung Galaxy S22 Ultra | Color: - Black
Customer Rating
4
Color doesn't match the photo at all.
on October 31, 2023
Posted by: Quantina
So far the case is great. I do wish the edges were a bit taller so the phone doesn't touch surfaces when faced down.
The rating lower rating is due to the colors of the blue case. It's more of a sky blue, baby blue muted pastel color than the picture.
Written by a customer while visiting otterbox.com
Customer Rating
1
Really dissatisfied
on October 11, 2023
Posted by: Sidney
The case doesn't fit the phone, had to make modifications for the camera and power button to fit. Inner shell of case doesn't fit around phone either!
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 12, 2023
Hello! We apologize that you have encountered a fit issue with your Defender Pro Series case. Each Defender Pro is designed for a specific device, so please give our CS Team a call at 1-855-688-7269 and we are happy to help with ensuring you have the case specifically designed to fit your device.
Written by a customer while visiting otterbox.com
Customer Rating
3
Needs Work
on October 7, 2023
Posted by: Kazakh
Throught the time I have had otterboxes, I have loved the drop protection. The drop protection is extremely amazing! But... they need to work on adding something to protect my phone from the finish being worn off and to help keep it stationary inside the plastic piece that snaps your phone in place like a foam piece around the inside of the plastic piece. Other than that my samsung galaxy s22 ultras finish on the sides all the way around is really messed up. Very disappointed in otterbox.
Response from otterbox.comBy Customer Service, October 12, 2023
Hello! We apologize that a fit issue or excess mobility of the device in the case may have caused an issue for you. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement to ensure the device fits snugly in the case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
3
Good looking case but...
on July 25, 2023
Posted by: Tony
Otterbox Defender pro for S22 ultra is a well made case but it never fit tightly. My phone moved ever so slightly in it. Dropped my phone and my screen got a 1/8 inch Crack on left side so I'm not sure about its protection. I've had to get a warranty replacement as my first case stretched out of shape. My second one has broken on the left bottom corner. Think I'm done with these for now.
Response from otterbox.comBy Customer Service, July 27, 2023
Hi Tony! We apologize you have experienced two issues with your case. That is uncommon and we are most happy to assist with our amazing warranty. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
2
Popsocket
on July 15, 2023
Posted by: Levinos
I wish that I could stick Popsockets or magnets to the case. I've used them for years but they really need to have built in Popsocket options again or a smooth plastic section to which a pop socket could stick to. The plastic inner case could have some thin padding inside to prevent scratches to the phone. If it wasn't for these two call outs, I'd give the case a 4 star rating.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Support, July 17, 2023
Hi there! We're sorry to hear about your frustrations with our Defender Series case for your Galaxy S22 Ultra. We are always looking for ways to improve our products, so we greatly appreciate your feedback. In the meantime, we would recommend checking out our Commuter Series cases, or our Symmetry Series cases. If you have any questions, give us a ring at 1-855-688-7269 and we would be happy to help how we can.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Angie
Verified Purchase:Yes
Love the color and the protection I get this with case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
OtterBox Toughness!
on July 14, 2023
Posted by: Pwharmon
Last weekend I was listening to an audio book as I was mowing with my zero-turn mower. It wasn't until after I finished mowing I realized my phone (Samsung S22 Ultra) was no long in its holder. So, at some point during the 3 plus hours mowing my phone fell out of the OtterBox phone clip and landed on the mower deck.
When I realized where it was I just knew the phone was going to be trashed! But as you can see by the pictures it had very little damage! Thank you OtterBox for making a great product!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
OtterBox Toughness!
on July 14, 2023
Posted by: Pwharmon
Last weekend I was listening to an audio book as I was mowing with my zero-turn mower.
It wasn't until after I finished mowing I realized my phone (Samsung S22 Ultra) was no long in its holder. So, at some point during the 3 plus hours mowing my phone fell out of the OtterBox phone clip and landed on the mower deck.
When I realized where it was I just knew the phone was going to be trashed! But as you can see by the pictures it had very little damage!
Thank you OtterBox for making a great product!
Written by a customer while visiting otterbox.com