Customer reviews from otterbox.com
OtterBox - Defender Pro Case & Belt Clip/Stand for Samsung Galaxy S22 Ultra | Color: - Black
Average customer rating
4.4
(280 Reviews)
Rating breakdown 280 reviews
5 Stars
197
4 Stars
34
3 Stars
19
2 Stars
13
1 Star
17
87%of customers recommend this product.
(
146 out of
168)
Customer Reviews for OtterBox - Defender Pro Case & Belt Clip/Stand for Samsung Galaxy S22 Ultra | Color: - Black
Customer Rating
5
Hulk Strong Case
on September 25, 2022
Posted by: Reaper
My Job uses otterbox cases on our IPhone and I've thrown the work phone across a parking lot a few times because it was irritating me off and the case protected it from braking and even protected the screen for the iphone and the case I use for my 22 ultra has a clean and sleek design that I really do love
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
As in the past
on September 21, 2022
Posted by: Mike
Great Customer Service, very informed ENGLISH SPEAKING "Otter".
My case arrived ahead of schedule.
Fit is also like all the others I've purchased, Perfect!
My case arrived ahead of schedule.
Fit is also like all the others I've purchased, Perfect!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Most reliable brand!
on September 19, 2022
Posted by: Tyler
I have never come across a more reliable, durable case for a phone. I have dropped my galaxy s22 ultra several times with this case on, not the slightest crack anywhere. May have scratches up the edges a little bit, but that's all. plus I love that the clip comes with a built in stand to prop my phone for videos.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Love this case
on September 12, 2022
Posted by: lam61157
Best purchase ever for my phone. Totally nonslip I was a faithful SPECK customer no more they have changed their cases. It will now be Otter Box all the way.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Is it worth it?
on September 9, 2022
Posted by: Eric
I purchased this case last year when I purchased my phone. Things were OK at first with it. Now it randomly falls out of the clip and hits the ground, or the clip on the clip for the phone hangs open and the whole thing falls. This has happened numerous times. It has protected my phone ok for the most part, but am now having to replace my screen protector yet again due to it cracking, atleast I hope it's just the protector that cracked. For the money you charge for these cases, they should be designed better. This will be the last OtterBox I purchase unless changes are made. Disappointed to say the least, and costing me money. Had the same issue years ago with these products and left them for a while, but decided to try them again..... Oops
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 13, 2022
A random disengaging from that holster is most definitely not what we had in mind and we're sorry that you're struggling with your current Defender Series Pro case. We'd be more than happy to help make sure everything gets properly dialed in with a brand-new replacement for a far less unnerving Otter experience going forward.
As for those screen protectors, are you using either our Alpha Flex or Clearly Protected Film for the S22 Ultra? We weren't fans of how glass pieces interacted with the device/case combo, so we really only recommend these as solid and secure options.
Give our friendly Otters a call and we'll be glad to discuss and get that new case and holster ordered up!
Best,
OtterBox Customer Service Team
As for those screen protectors, are you using either our Alpha Flex or Clearly Protected Film for the S22 Ultra? We weren't fans of how glass pieces interacted with the device/case combo, so we really only recommend these as solid and secure options.
Give our friendly Otters a call and we'll be glad to discuss and get that new case and holster ordered up!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
A bit upsetting
on August 1, 2022
Posted by: MrGalaxy
So the Case seems solid, I feel like it will protect my S22 ultra from drops. I really like the squared off design, not too round, has a sharper look than previous Otterbox cases I've owned.
Then the problem...I noticed that its been scratching the edges of my phone, little nix around the edges, I clean it a lot to make sure no debris is in there but for whatever reason there is something in the inner plastic that's pressing on the edges causing these little damaged areas.. super disappointed as its an expensive phone and wanted to make sure it stays pristine. Would love to get support on this :/
Then the problem...I noticed that its been scratching the edges of my phone, little nix around the edges, I clean it a lot to make sure no debris is in there but for whatever reason there is something in the inner plastic that's pressing on the edges causing these little damaged areas.. super disappointed as its an expensive phone and wanted to make sure it stays pristine. Would love to get support on this :/
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 4, 2022
We are so sorry to hear that you have had such a discouraging experience. It's definitely odd that the edges of your S22 Ultra would take on such scratches, especially since you seem to put a lot of effort into trying to keep debris at bay, though that really does seem like the thing that we cause such a dynamic.
We'd love to learn more about the situation, so please do feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll go from there.
Warmly,
OtterBox Customer Service Team
We'd love to learn more about the situation, so please do feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll go from there.
Warmly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
What happened to the built in screen protector?
on August 1, 2022
Posted by: Deevolution
I have purchased Otter box cases in the past and wasn’t disappointed until the one for my galaxy S22 ultra. The built in practically indestructible screen protector is gone. The so called glass protectors on the market now, have to be purchased by the gross. They are frequently cracking even with average use. Bring back the solid screen protector.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 2, 2022
Thanks for letting us know about your preference for the integrated plastic screen protector that was a longstanding feature of our signature Defender Series. We actually weren't fans of how that design interacts with many of today's larger devices, especially ones with slightly curved screens. In fact, glass screen protectors weren't really cutting for the S22 Ultra experience we wanted to accentuate either, so we've created two entirely different options—the Clearly Protected Film and Alpha Flex screen protectors.
Either of these can serve as an excellent companion to your Defender Seris Pro Case, and you can check them out on our website. And give us a call at 1-855-688-7269 with any questions and we'll always be happy to talk shop!
Cheers,
OtterBox Customer Service Team
Either of these can serve as an excellent companion to your Defender Seris Pro Case, and you can check them out on our website. And give us a call at 1-855-688-7269 with any questions and we'll always be happy to talk shop!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
S22Ultra Case
on July 14, 2022
Posted by: Mark
works ok, but doesn't protect the side buttons enough to keep them from accidently getting pushed in your pocket, so the phone is constantly turned off or trying to download a new OS by pushing and holding all the buttons while it's in your pocket. not really useful to discover the phone has been off for who knows how long when you pull it out of your pocket. Previous Otterbox for other phones had this feature. Going to have to look for another case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 15, 2022
Thanks for the heads-up on the peculiar button pushing that's going on in your pockets. Those control covers of the case didn't give us any cause for concern during our testing, but we'll definitely share your experience with our quality team so they can dig in some more.
In the meantime, we'd be more than happy to help get you set up with a brand-new warranty replacement to see if that smoothes things out. Just give our friendly Otters a call at 1-855-688-7269 and we'll get right on the case!
Best,
OtterBox Customer Service Team
In the meantime, we'd be more than happy to help get you set up with a brand-new warranty replacement to see if that smoothes things out. Just give our friendly Otters a call at 1-855-688-7269 and we'll get right on the case!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com