Customer reviews from greenworkstools.com
Greenworks - 80 Volt 42" CrossoverZ Electric Zero Turn Riding Lawn Mower (6 4Ah Batteries and 3 Dual Port Turbo Chargers Included) - Green
Average customer rating
4.5
(182 Reviews)
Rating breakdown 182 reviews
5 Stars
136
4 Stars
24
3 Stars
6
2 Stars
4
1 Star
12
93%of customers recommend this product.
(
139 out of
150)
Customer Reviews for Greenworks - 80 Volt 42" CrossoverZ Electric Zero Turn Riding Lawn Mower (6 4Ah Batteries and 3 Dual Port Turbo Chargers Included) - Green
Customer Rating
1
Received defective mower
on May 30, 2023
Posted by: DGCT
from Stamford, CT
Gender:Male
I purchased this mower, however the blades will not turn on. I have been unable to reach customer support and will have to do a chargeback on the credit card if not contacted.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 31, 2023
Hello DGCT,
We are sorry to hear of the chanelles you are experiencing!
We urge you to check out our FAQ and user guide HERE:
https://www.greenworkstools.com/pages/crossover-z-user-guide
We also have a troubleshooting guide that might help resolve the issue you are experiencing!
If this does not fix the issue, please contact Greenworks Solution Service Team at 1-877-481-6087, and we would be happy to assist you further in remedying an issues.Thank you for your feedback.
We are sorry to hear of the chanelles you are experiencing!
We urge you to check out our FAQ and user guide HERE:
https://www.greenworkstools.com/pages/crossover-z-user-guide
We also have a troubleshooting guide that might help resolve the issue you are experiencing!
If this does not fix the issue, please contact Greenworks Solution Service Team at 1-877-481-6087, and we would be happy to assist you further in remedying an issues.Thank you for your feedback.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Runs great, cuts great, but hard to put in reverse
on May 26, 2023
Posted by: Erk05
from Finger Lakes, NY
Gender:Male
Runs great, cuts great, but hard to put in reverse even with the seat all the way back. I have to push the handles hard into my chest to go in reverse.
Pros: Easy to Use
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Could be a great mower if the tires held air!
on April 12, 2023
Posted by: Jastein
from Auburn, WA
Gender:Male
The mower was delivered with a flat front tire. I’ve taken it to two tire shops without any luck in fixing it and can’t get a real person on the phone at Greenworks. I gave up after waiting on hold for 50 minutes. It’s easily a 5 star mower other than trying to get a defect corrected.
Pros: Easy to Use, Quiet, Powerful
Response from greenworkstools.comBy Greenworks, Customer Care, April 13, 2023
Dear Jastein,
We are sorry to hear about your recent experience with us. It is unfortunate that this process has made you lose confidence in us. One of our team members will be contacting you soon, please keep an eye out for an email from us shortly so that we can further support you. If you have not yet heard back from us, please check your junk or spam folder our response may have landed there.
We are sorry to hear about your recent experience with us. It is unfortunate that this process has made you lose confidence in us. One of our team members will be contacting you soon, please keep an eye out for an email from us shortly so that we can further support you. If you have not yet heard back from us, please check your junk or spam folder our response may have landed there.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Incredible mower
on April 12, 2023
Posted by: BillC83
from Jackson nj
Gender:Male
I have a little less than an acre with grass, with the blades on high and speed on low my battery only went down to 81%. Nice even cut, super quiet, deck clean out works great. I'm 6'2 275lbs and the seat and ride are extremely comfortable. The only negative thing I have to say is no on board charger, but I'll clearly get a few cuts out of one charge. Great mower. Very happy
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
5 star for the customer service and warranty folks
on March 30, 2023
Posted by: HappyCustomer978
from Boston
I bought this a year ago and it worked great for all of last grass season. There are a few things I thought could be nicer, better screen, little luxuries to make it more competitive to the others since it is priced very similar to the comp. I also am not super happy that it is now so much cheaper with the discount and sale than even a year ago but the reason I am writing this review as 5 stars is for the continuing customer support that Greenworks provides that is top-notch. I ended up with an error code end of last year, I believe TR16 and I called the warranty people. Helpful, while I was trying to sort out next steps, a few days later, the issue seemed to fix itself. I called back told them I was all set. A week later I got the other error code TL16 so I had to call back. The warranty people went really above and beyond finding a place close to me to fix my zero turn. The handled everything from their side, it was a slow process but everything went about as smooth as it could have gone. I just wanted to write this to more say thank you Greeworks and thank you to the customer service and warranty department.
Response from greenworkstools.comBy Greenworks, Customer Care, March 30, 2023
Thank you HappyCustomer978 for your review. We are sorry to hear about your issue with your lawn mower. We are happy to hear you have reached out to us and that our support team was able to assist you with this issue. We really appreciate you letting us know about your excellent customer service you received.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from New Hampshire
Gender:Male
Verified Purchase:Yes
Lawn Mower is Awesome. My yard is just under an acre. I can get it done quicker than with my old Green and Yellow brand gas mower. And get it done twice on per charge. Awesome.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Rubyshoes
from Florida
Gender:Female
Verified Purchase:Yes
We are so, so, so glad we FINALLY decided to buy the Pro 80V 42 inch Crossover riding mower! We're seniors and have an acre of partially wooded lot, with some slopes that are probably 15% grade. I was rather scared to attempt the hills (wifey here) but now that I watched my husband give it a go I just had to do it myself, and no problem. We haven't had to actually mow yet because the growing season is on hold for the year. But we've both taken turns running all over, up and down the driveway, slopes, around trees and bushes, practicing with our new mower. This is now going to be a joy for the hot Florida months of growing season here, instead of a dread with a push mower.
With battery power this baby shows no fear of ability in it's work. Amazing power. And we've only been using 1 battery in our practice runs. I like that the speed can be regulated from slow to fast with the button. Steering is very sensitive to drive, making fast turns, even in the slow position. That's why we're just practicing for now. But we've got it figured out.
We live in the woods and with that comes wild boars routing up the yard for acorns. Hubby rakes the ruts over and I've been driving our new mower over the ruts with the tires, to smoothe them down. This is so much fun! I don't want our beautiful lawn torn up by the hogs but don't mind so much since we can smooth them down with the big tires....Until next year.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Needs improvement
on September 23, 2022
Posted by: yard617 - 2
from MA
I have had this for 6 months now, there are positives and negitives. Starting with the good, I am very happy with the 60v model as the batteries I have from all my other greenworks tools are interchangeable. The ride is decently smooth, the seat is comfy and the cut is pretty good. l bought the bagger and it works well. The bad, biggest and worst design is having to remove the batteries to charge. Such a terrible and poorly tbought out design. Not only is it messy having 3 chargers, I can't charge all 6 batteries at the same time. I can only charge 4 or my breaker will trip. Aweful aweful design. Another issue, the battery compartment gets filled with dirt, dust, needs to be selaed better. I am sure it can't be good for the batteries. Last 3 minor things, the display is too small and hard to read. Make a bigger and color display please. The cup holder is in a terrible spot, hard to access while sitting. Finally, the key should be better, keyless or push start or key fob would be nice. For the expensive price they really only give the bare bones minimum.
Response from greenworkstools.comBy Greenworks, Customer Care, September 26, 2022
Hello Greenworks Tools Fan,
Thank you for taking the time to share your experience with us! Our Designers and Product Developers will occasionally read these review, so we really appreciate it when customers tell us what they think and share their experience with us. If ever you have specific questions or concerns about one of our products, please feel free to contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Thank you for taking the time to share your experience with us! Our Designers and Product Developers will occasionally read these review, so we really appreciate it when customers tell us what they think and share their experience with us. If ever you have specific questions or concerns about one of our products, please feel free to contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com