Customer reviews from greenworkstools.com
Greenworks - 80 Volt 42" CrossoverZ Electric Zero Turn Riding Lawn Mower (6 4Ah Batteries and 3 Dual Port Turbo Chargers Included) - Green
Average customer rating
4.5
(182 Reviews)
Rating breakdown 182 reviews
5 Stars
136
4 Stars
24
3 Stars
6
2 Stars
4
1 Star
12
93%of customers recommend this product.
(
139 out of
150)
Customer Reviews for Greenworks - 80 Volt 42" CrossoverZ Electric Zero Turn Riding Lawn Mower (6 4Ah Batteries and 3 Dual Port Turbo Chargers Included) - Green
Customer Rating
5
80 volt zero turn
on July 12, 2023
Posted by: ricky 1463
from boiling springs SC
Gender:Male
bought this pro 80 volt zero turn last fall of 2022. It is now a pleasure to cut grass .. very quiet and fast . i can not imagine ever going back to gas mower.. my first greenworks tool was a 80 volt leaf blower 3 years ago. I now own a chainsaw ,edger,trimmer.hedge trimmer. Love them all great company that makes great products
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Be Aware: Stated "Expert Setup" Not Provided
on July 12, 2023
Posted by: JStan
from NC
Gender:Male
Be Aware: Stated "Expert Setup" is not Provided. See attached screen shot. A pallet is delivered by FedEx, but GreenWorks does not actually provide Expert Setup of the hardware. You will need to build the unit yourself. This is un-ethical marketing.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 14, 2023
Dear JStan,
Thank you for taking the time to voice your concerns! We are sorry if it seems the information was hidden or that you may have been confusion by the description while purchasing the lawn mower. This is not our intention. Greenworks CRT/CRZ units do not arrive fully assembled. Greenworks does offer the "White Glove" service at an extra cost and must be purchased at time of ordering the unit.
White Glove Service provides the follow:
Delivery to customer's driveway or garage (not stairs).
Preassembled (unpack, debris removal, and assembly in hub).
Estimated delivery time: 3-6 business days (rural areas may take longer).
Drop off time: 30mins.
It's worth noting assembly is quite simple and can take up to 120 minutes to complete. Here are a few YouTube videos for reference.
https://www.youtube.com/watch?v=D3k3g8QkcO4
https://www.youtube.com/watch?v=7SaGdNlX8WI
Please know, if you need further support or have any questions, do not hesitate to connect with us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
We are here to help.
Thank you for taking the time to voice your concerns! We are sorry if it seems the information was hidden or that you may have been confusion by the description while purchasing the lawn mower. This is not our intention. Greenworks CRT/CRZ units do not arrive fully assembled. Greenworks does offer the "White Glove" service at an extra cost and must be purchased at time of ordering the unit.
White Glove Service provides the follow:
Delivery to customer's driveway or garage (not stairs).
Preassembled (unpack, debris removal, and assembly in hub).
Estimated delivery time: 3-6 business days (rural areas may take longer).
Drop off time: 30mins.
It's worth noting assembly is quite simple and can take up to 120 minutes to complete. Here are a few YouTube videos for reference.
https://www.youtube.com/watch?v=D3k3g8QkcO4
https://www.youtube.com/watch?v=7SaGdNlX8WI
Please know, if you need further support or have any questions, do not hesitate to connect with us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
We are here to help.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Not able to return even unused.
on July 10, 2023
Posted by: Dja4
from VA
Gender:Male
Ordered and tried to cancel/ return before I received but free works does not return ride-on mowers.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 11, 2023
Dear Dja4,
Thank you for taking the time to voice your concerns! At Greenworks, we work hard to get orders sent out in an expedited fashion and attempt to process all orders the day they were placed. Therefore, if an order has been accepted and processed, we will no longer be able to cancel the order and it is the customer’s responsibility to follow the return policy and ship the item back to our warehouse.
For cancellations, please contact us at cancellations@greenworkstools.com
There are a few important things to keep in mind when returning a product, you purchased online from Greenworks. You have 30 calendar days to return an item from the date you received it. It is the responsibility of the customer to pay for all shipping costs in returning a product. To view our full return policy, please visit the following link:
https://www.greenworkstools.com/return-policy
Should you have any further questions, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). Hope this clarifies the issue you have encountered.
Thank you for taking the time to voice your concerns! At Greenworks, we work hard to get orders sent out in an expedited fashion and attempt to process all orders the day they were placed. Therefore, if an order has been accepted and processed, we will no longer be able to cancel the order and it is the customer’s responsibility to follow the return policy and ship the item back to our warehouse.
For cancellations, please contact us at cancellations@greenworkstools.com
There are a few important things to keep in mind when returning a product, you purchased online from Greenworks. You have 30 calendar days to return an item from the date you received it. It is the responsibility of the customer to pay for all shipping costs in returning a product. To view our full return policy, please visit the following link:
https://www.greenworkstools.com/return-policy
Should you have any further questions, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). Hope this clarifies the issue you have encountered.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
A revelation in lawn mowing!
on June 27, 2023
Posted by: Jim807
from Vermont
Gender:Male
This is my first electric mower and first zero turn. I have mowed my 3/4 acre lawn twice and still have 40% battery charge left. I have very thick grass in my back yard and this thing cuts through it with ease. The steering was a bit touchy in the beginning but after two mows I've got the feel - it's quite responsive. The only complaint I have is that I can only charge two batteries (one dual charger) at a time as more than that trips the 15 amp breaker on that circuit. Not a big problem given 4-5 days between mows and 3 mows between charges. Can't speak to dependability yet, but the mower feels quite solid. Loving guilt free mowing!
Pros: Convenient, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Works very well.
on June 16, 2023
Posted by: Greenacres
from Washington
Gender:Male
Owned a year and works great. Easily mows my 3 acres.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Fast, quiet and comfortable
on June 16, 2023
Posted by: Zero turn
from Cary, NC
Gender:Male
The quality of the cut is amazing and I love the zero turn capability. The turning handles is a bit sensitive but doesn't affect the overall cutting experience. I have an incline hill in the backyard and this mower has no issue to drive up and down with even cut. I like the push buttons for blade speed and driving speed control because I can make the mowing selections swiftly. The run time of the battery is great, with less than a half acre, I usually have 60% to spare with low blade and driving speed.
A couple of negative points with this mower:
1. Quality: The blade stopped working toward the end of the first cut and I was surprised to see it happened to an new mower. I called customer support with fault code and found out I need to replace right blade controller module. I received the part from Greenworks within 3 days and installation was effortless.
2. Charging: Not able to charge all 6 batteries concurrently. Circuit breaker trips if you do.
I have a mixed feeling with the mower initially, but I started enjoying it. I own a battery powered dual motor Greenworks push mower and I used to mow and bag it each time, sometimes I have to wait for additional battery to be re-charged again and finish the mow when grass is too tall. The benefit of owing a riding mower is tremendous in my case. I was able to finish the cut less than 35 minutes without bagging comparing to ~2 hours with push mower, and the cut is even. My push mower always leave a trail of mohawk when grass is taller.
Final thought: this mower is fast with smooth cut and I would recommend it.
A couple of negative points with this mower:
1. Quality: The blade stopped working toward the end of the first cut and I was surprised to see it happened to an new mower. I called customer support with fault code and found out I need to replace right blade controller module. I received the part from Greenworks within 3 days and installation was effortless.
2. Charging: Not able to charge all 6 batteries concurrently. Circuit breaker trips if you do.
I have a mixed feeling with the mower initially, but I started enjoying it. I own a battery powered dual motor Greenworks push mower and I used to mow and bag it each time, sometimes I have to wait for additional battery to be re-charged again and finish the mow when grass is too tall. The benefit of owing a riding mower is tremendous in my case. I was able to finish the cut less than 35 minutes without bagging comparing to ~2 hours with push mower, and the cut is even. My push mower always leave a trail of mohawk when grass is taller.
Final thought: this mower is fast with smooth cut and I would recommend it.
Pros: Easy to Use, Quiet, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Very good mower
on June 14, 2023
Posted by: TNspopn
I have used this for about 1 year and have no complaints. It cuts well and the batteries last for 1.5-3 acres depending on how much the grass has grown. I've also used this to tow some logs/firewood and had no problems. The rapid chargers are fast enough to fully charge a set of 6 batteries in the time that it takes me to deplete a second set of 6 batteries. It is very quiet and convenient to turn on/operate.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Gas never again
on June 13, 2023
Posted by: Jon.
from North Carolina
Gender:Male
Purchased 3 months ago and couldn’t be better. No smell, loud noise or warming up period. I’ve mowed 3 acres on a full charge. I have additional batteries so I’m always ready to go immediately since the batteries charge within the hour.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com