This product works well when I can get it positioned and running but I don't care for some aspects of its design. Mainly, I can't figure out how they intended for it to be held, as whichever way I grasp it I end up with my palm or fingers on the buttons and then I inadvertently change the force setting or turn it off when I don't want to. At least I figured out a technique for keeping from spraying water out onto the sink top. Perhaps some better videos or other instructions would be helpful.
I would recommend this to a friend!
Response from waterpik.comBy Waterpik Product Support, July 31, 2025
Hello Doug G- We're sorry that you found it challenging to use. There is a bit of a learning curve. However, with practice, you'll get the hang of it in no time! Here is a link to our how-to page that might be helpful.https://youtu.be/l02dBOdOxtU. If you need assistance, please do not hesitate to contact us email at smreviews@waterpik.com or call our customer service at 1-800-525-2774.
It's a bit too bulky. I can't seem to get a good grip when flossing.
No, I would not recommend this to a friend.
Response from waterpik.comBy Waterpik Product Support, July 31, 2025
Hello-We're sorry to hear you're experiencing difficulties! You might find helpful tips for improving your technique in this video: https://youtu.be/l02dBOdOxtU.
I wanted to love it but found it hard to hold in my hand and not hit buttons accidentally. Also found the water well to be very small - I get this is a hand held but still. Overall I found it a bit clunky. Charger works great and love the attachments.