Customer reviews from philips.com
Philips - Sonicare W DiamondClean Replacement Toothbrush Heads, 3 Pack, HX6063/65 - White
Average customer rating
4.2
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
46
4 Stars
6
3 Stars
7
2 Stars
3
1 Star
6
81%of customers recommend this product.
(
47 out of
58)
Customer Reviews for Philips - Sonicare W DiamondClean Replacement Toothbrush Heads, 3 Pack, HX6063/65 - White
Posted by: Bonba
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I would like a smaller / shorter head. It’s too big for tight spaces.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
It's not the Heads
on November 7, 2022
Posted by: Mfffffffffffff
Gender:Male
Who knows if the heads are good or not? What is known is that the customer service at Philips is abominable. First the ordering page said the order didn't go through - 3 times. On the 4th attempt it went through. Later I saw 4 orders (!!!) in my account. Could I cancel the first three that "didn't go through". NO, I was told.
Now it's 10 days after all those orders were placed and were ANY of them shipped? Of course not. As I said.
Even the website for the company is one of the worst I've ever experienced. Terribly confusing and anti-intuitive. It's a miracle these people make any money.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, November 9, 2022
Hi,
Thank you for sharing your experience with the online shop here and thanks for your feedback. We're sorry to hear your order did not go well, but we hope you'll like the brush head when they arrive.
You can get in contact with the online shop team to have a look at it for you over here: https://www.usa.philips.com/c-w/support-home/support-contact-page#_shop.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your experience with the online shop here and thanks for your feedback. We're sorry to hear your order did not go well, but we hope you'll like the brush head when they arrive.
You can get in contact with the online shop team to have a look at it for you over here: https://www.usa.philips.com/c-w/support-home/support-contact-page#_shop.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Strawberry82
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have definitely enjoyed my Sonicare
and would recommend it to others
and would recommend it to others
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
PLEASE BRING BACK COMPACT BRUSH HEADS
on May 9, 2022
Posted by: Boy Mama
Gender:Female
The standard brush heads are too big. Sonicare was a great brush a few years ago when I could get the compact brush heads. Please bring back the compact! And why don't you offer an orthodontic brush head like Oral B does?
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, May 30, 2022
Hi Boy,
Thank you for reaching out to us. It's too bad you find the the standard toothbrush heads too big. We do actually still sell the compact brush head, you can find more information here: https://www.usa.philips.com/c-p/HX6023_64/sonicare-proresults-compact-sonic-toothbrush-heads They're only out of stock, so be sure to keep an eye out for when they're availible again.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thank you for reaching out to us. It's too bad you find the the standard toothbrush heads too big. We do actually still sell the compact brush head, you can find more information here: https://www.usa.philips.com/c-p/HX6023_64/sonicare-proresults-compact-sonic-toothbrush-heads They're only out of stock, so be sure to keep an eye out for when they're availible again.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
4
Not a fake
on May 6, 2022
Posted by: mjaye007
Gender:Male
[This review was collected as part of a promotion.] Although these heads do not last as long as I woudl like, at least I know they are genuine and that I can rely upon them. They keep my teeth as clean as can be and I have nothing but good checkups these days.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Does not clean my teeth
on February 6, 2022
Posted by: Rick2022
Gender:Male
[This review was collected as part of a promotion.] The diamond clean head does not clean my teeth as thoroughly as my previous philips head did. It is much smaller in size as well
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , February 14, 2022
Hi Rick,
Thank you for leaving this review. We're sorry to hear that you're not satisfied with your DiamondClean brush heads and the results they've given so far. These brush heads are designed to whiten your teeth in just one week, and provide up to 7x more plaque removal than a manual toothbrush. We invite you to get in touch via social media, as we'd like to see if we can improve your experience with these brush heads. We're also happy to help you choose another brush head that is better suited to your needs if you're interested.
We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for leaving this review. We're sorry to hear that you're not satisfied with your DiamondClean brush heads and the results they've given so far. These brush heads are designed to whiten your teeth in just one week, and provide up to 7x more plaque removal than a manual toothbrush. We invite you to get in touch via social media, as we'd like to see if we can improve your experience with these brush heads. We're also happy to help you choose another brush head that is better suited to your needs if you're interested.
We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
toothbrush head
on January 24, 2022
Posted by: phughu2
[This review was collected as part of a promotion.] excellent price and fast delivery on this hard to find locally product
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Same as the original
on January 4, 2022
Posted by: Jim12
Gender:Male
[This review was collected as part of a promotion.] Original equipment. works as advertised. Good product
I would recommend this to a friend!
Written by a customer while visiting philips.com