Customer reviews from ASUS.com
ASUS - C424MA-WH44F Chromebook | 14" FHD | Celeron N4020 | 4GB|64GB - Silver
Average customer rating
4.6
(388 Reviews)
Rating breakdown 388 reviews
5 Stars
275
4 Stars
85
3 Stars
15
2 Stars
5
1 Star
8
95%of customers recommend this product.
(
289 out of
304)
Customer Reviews for ASUS - C424MA-WH44F Chromebook | 14" FHD | Celeron N4020 | 4GB|64GB - Silver
Customer Rating
4
Great Value for Price
on September 30, 2023
Posted by: JComuniello29
from New York, NY
I bought this laptop for pretty basic tasks. Running Microsoft office, sending emails etc. Given the price, I’m happy with its performance. With that said, if you want high speed, high performance then you get what you pay for.
I would recommend this to a friend!
Written by a customer while visiting ASUS.com
Customer Rating
2
I hate this product
on September 19, 2023
Posted by: windylinn22
from Seaside, OR
I have had this notebook for about a year. I was in a nursing home for 3 months of this time. Have not used it much because I hate, hate it!! It is so slow, freezes up at least once a usage. Had I been able to return it I sure would have!
No, I would not recommend this to a friend.
Response from ASUS.comBy CLM, October 31, 2024
Dear Windylinn22,
We certainly understand your disappointment with the Chromebook and the inconvenience this may have caused regarding the slow speed and system freeze you are experiencing.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the Chromebook is a decent entry-level laptop that is perfect for running basic and light computing applications, without compromising system stability and performance. Since this is a web-based computer and relies on an internet connection for system stability and performance, please verify if the Chromebook has access to a stable and a high-speed internet service since poor and unstable internet connection will definitely affect overall system speed and performance. Also, by clearing browsing history and minimizing the number of opened browser tabs will help improve and maintain optimum system stability and performance. Ensure the unit is running with the most current Chrome OS update.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We certainly understand your disappointment with the Chromebook and the inconvenience this may have caused regarding the slow speed and system freeze you are experiencing.
On the contrary, lots of satisfied customers, having positive experience using the product, will agree with me that the Chromebook is a decent entry-level laptop that is perfect for running basic and light computing applications, without compromising system stability and performance. Since this is a web-based computer and relies on an internet connection for system stability and performance, please verify if the Chromebook has access to a stable and a high-speed internet service since poor and unstable internet connection will definitely affect overall system speed and performance. Also, by clearing browsing history and minimizing the number of opened browser tabs will help improve and maintain optimum system stability and performance. Ensure the unit is running with the most current Chrome OS update.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting ASUS.com
Customer Rating
5
Awesome
on September 14, 2023
Posted by: ValorieMH1
from Chattanooga Tennessee
This Chromebook is great to do all my school work on and I'm super glad it's easy to use while doing a new online course for the very first time.
I would recommend this to a friend!
Written by a customer while visiting ASUS.com
Customer Rating
4
Speed
on September 9, 2023
Posted by: Xboxshootermanz
from Gungusville
I bought this approximately 3 months ago. Since then it has worked perfectly. The speed is good. The screen refresh rate is excellent and it is a good product for serving the internet and watching videos
I would recommend this to a friend!
Written by a customer while visiting ASUS.com
Customer Rating
4
Best Brand ever I real enjoy using Asus products
on September 8, 2023
Posted by: Simone5555
from Texas
I am in love with the quality a d features of this laptop.Best Brand ever I real enjoy using Asus products
Written by a customer while visiting ASUS.com
Customer Rating
2
Like a big phone
on August 24, 2023
Posted by: Jamilee773
from Alberta canada
It's just like having a big phone I wish I would have did more research on it before I bought it there's really not much you could do on it that I can't do on my phone
No, I would not recommend this to a friend.
Response from ASUS.comBy CLM, November 1, 2024
Dear Jamilee773,
Thank you for your comment.
Chromebook is a laptop, it operates, or work just like any other laptop. However, it comes with a web or cloud base OS that is fast, secure, and easy to use and is becoming a popular choice because of these features. Internet security or antivirus software is integrated, no need to purchase the software or application separately. Besides being a low-cost and lightweight laptop, it supports thousands of popular computing applications, both in Chrome and Android, and Linux applications as well. Since it is a web base OS it does require a Google or Gmail account and an internet connection to use or operate it properly. If this is your first experience with a Chromebook, I recommend using the HELP file incorporated within the OS. To access HELP, please click your profile picture on the Notification Bar, located on the lower right-hand corner of the Home screen then click the question mark icon or widget. For more help, please visit Google Support webpage at: https://www.google.com/chromebook/howto/.
Should you need further assistance, please email me at cl-rodel@asus.com and I will be more than glad to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
Chromebook is a laptop, it operates, or work just like any other laptop. However, it comes with a web or cloud base OS that is fast, secure, and easy to use and is becoming a popular choice because of these features. Internet security or antivirus software is integrated, no need to purchase the software or application separately. Besides being a low-cost and lightweight laptop, it supports thousands of popular computing applications, both in Chrome and Android, and Linux applications as well. Since it is a web base OS it does require a Google or Gmail account and an internet connection to use or operate it properly. If this is your first experience with a Chromebook, I recommend using the HELP file incorporated within the OS. To access HELP, please click your profile picture on the Notification Bar, located on the lower right-hand corner of the Home screen then click the question mark icon or widget. For more help, please visit Google Support webpage at: https://www.google.com/chromebook/howto/.
Should you need further assistance, please email me at cl-rodel@asus.com and I will be more than glad to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting ASUS.com
Customer Rating
5
Great features!
on August 19, 2023
Posted by: PapoTheGreat
from Orlando, FL
Very easy to navigate/use; especially for the technically challenged. Bought it for my 84 y/o father and he enjoys it.
I would recommend this to a friend!
Written by a customer while visiting ASUS.com
Customer Rating
2
Does not have a dark mode
on August 15, 2023
Posted by: Greywolf5132
from Owasso Oklahoma
I cant turn on dark mode jjjjjjjjjjjjjjjjjjjjjjjjjjjjjĵjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjhhhjhhhhhhhhhhhhh
I would recommend this to a friend!
Response from ASUS.comBy CLM, November 4, 2024
Dear Greywolf5132,
Thank you for reaching out to us for help.
We certainly understand the inconvenience this may have caused if you are unable to turn dark mode on successfully. To turn on dark mode in Chromebook, on the desktop screen, right-click and select Set wallpaper & Style, select theme and at the bottom select Dark. To change between Light and Dark mode, select Auto. For helpful tips, please visit: https://support.google.com/chromebook/answer/9145848?hl=en. Please ensure the Chromebook is running with the most current Chrome OS update.
If you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for reaching out to us for help.
We certainly understand the inconvenience this may have caused if you are unable to turn dark mode on successfully. To turn on dark mode in Chromebook, on the desktop screen, right-click and select Set wallpaper & Style, select theme and at the bottom select Dark. To change between Light and Dark mode, select Auto. For helpful tips, please visit: https://support.google.com/chromebook/answer/9145848?hl=en. Please ensure the Chromebook is running with the most current Chrome OS update.
If you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting ASUS.com