Customer reviews from Aquatru
AquaTru - Classic Countertop Water Purifier Certified 4-Stage Reverse Osmosis System Removes 84 Contaminants - White
Average customer rating
4.6
(2,060 Reviews)
Rating breakdown 2,060 reviews
5 Stars
1,479
4 Stars
397
3 Stars
95
2 Stars
50
1 Star
39
Customer Reviews for AquaTru - Classic Countertop Water Purifier Certified 4-Stage Reverse Osmosis System Removes 84 Contaminants - White
Customer Rating
1
Avoid at all costs
on January 19, 2023
Posted by: Anonymous
I very much wanted to love this water filter, as the water tastes great - but there are so many problems with it that every time I use it, I wish I had a better option.
First, I'm shocked at the fact that algae grows in the front tank, which is the FILTERED water. So after removal of all the contaminants, it still grows algae? And the AquaTru told me that this happens - I just don't understand how this can happen if the water is supposedly the "cleanest". Even my old Brita water never grows algae, so I know it's not my water.
Second, on top of the algae, there is also mold that grows under the lid and at the bottom of where the containers meat the stand, and it's also at the spout where the water comes out. I clean it with vinegar weekly as recommended by the team, but still this happens and it has continued on for the 3+ years I've had this filter. I feel slightly gross every time I drink the water, but I paid so much for this filter, so I continue to use it.
Third, this is a smaller thing, which I can overlook, but it is quite annoying. Every time I push the button and release, the water comes out, but the some drops will leak out. I have to put a towel under the spout, and every day it is soaking wet. Again, this is okay, but it just seems annoying that I have to deal with this when my old filter does not have this problem.
I have contacted AquaTru multiple times about the first two issues, and all the tell me to do is clean with vinegar regularly (which I have done for the last 3 years), and to either bleach my aquatru (one of the reasons I got this filter in the first place was to avoid the chlorine in the first place) or to buy a new aquatru - but the same issue would occur, as I would have the same cleaning routine and the same water. They have told me multiple times that the issue of the mold and algae happen and is common.
So if you're going to buy this filter, you may want to consider the possibility of mold and algae.
Written by a customer while visiting Aquatru
Customer Rating
5
The best water!
on January 19, 2023
Posted by: Anonymous
We have the classic counter top purifier, and I love it! Easy to fill and definitely recommend getting the slider accessory for easier dispensing. I can't drink any other water after having the Aquatru.
Written by a customer while visiting Aquatru
Customer Rating
5
AquaTrue Classic
on January 19, 2023
Posted by: Anonymous
We've owned our AquaTrue Classic since 20018. It is very reliable, produces quality water and is easy to maintain. We make an average of four tanks of water per day, for drinking and cooking. . . . . . . . . . . that's a lot of water in five years. Pre filtering the water with a faucet filter has definitely added to the longevity of the three AquaTrue filters and the AquaTrue unit itself. I am very pleased.
Written by a customer while visiting Aquatru
Customer Rating
5
We love it
on January 19, 2023
Posted by: Anonymous
Great tasting water! My coffee is much better. So does my wife’s hot and cold tea.
Soups taste better as well.
I will use this forever
I will use this forever
Written by a customer while visiting Aquatru
Customer Rating
2
Work in Progress
on January 7, 2023
Posted by: Anonymous
The mechanics work well but the software and filter tracking has not been developed so you have 3 filters that expire at different times and no way to know when to change them
Written by a customer while visiting Aquatru
Customer Rating
3
Stops working multiple times a day
on December 27, 2022
Posted by: Anonymous
It would be great if it didn't just stop multiple times a day. I can't even get through two gallons of water without having to take the filters out and wait. Today alone, three times!
Written by a customer while visiting Aquatru
Customer Rating
3
Stops working multiple times a day
on December 27, 2022
Posted by: Anonymous
It would be great if it didn't just stop multiple times a day. I can't even get through two gallons of water without having to take the filters out and wait. Today alone, three times!
Written by a customer while visiting Aquatru
Customer Rating
5
Great little water purifier!!
on November 28, 2022
Posted by: Wendy F.
Wonderful water purifier. We don't have room for a larger model so I was moved by this one. It sure has made a difference in how our water tastes! No after taste at all. When we're done paying for this model I'm ordering the small one for the store.
Written by a customer while visiting Aquatru