Machine works easily and well, simple to maintain. I've only used mine a handful of times though in the months I've owned it because it makes my sweet, delicious, deep well water taste like vinegar. So I only use the output demineralized water in my household steamers, steam irons, and at least I don't have to buy distilled water for them. I know it works well and the safety is very attractive (removal of toxins, drug residues, chemicals, etc. ,) but I just can't drink the stuff. Merchant response to my review indicates the machine is not recommended for use with well water. I have not seen that in materials that encouraged me to purchase the unit. As a result I may well take advantage of the offered refund if a few more filtration cycles fail to yield tolerably tasty water for drinking, coffee, tea.
It is small and quiet and fits nicely on the counter. The list of bugs and bacteria it covers is awesome. The water tastes great. The one complaint I have is that the holding tank is small; I find myself refilling it at least twice a day, because I drink a lot of water and cook with it too.
The water tastes great! I don’t have to haul bottles from the store which is better for the environment. It’s much more convenient and I know that the water I’m drinking is pure.