Customer reviews from Aquatru
AquaTru - Classic Countertop Water Purifier Certified 4-Stage Reverse Osmosis System Removes 84 Contaminants - White
Average customer rating
4.6
(2,058 Reviews)
Rating breakdown 2,058 reviews
5 Stars
1,479
4 Stars
396
3 Stars
94
2 Stars
50
1 Star
39
Customer Reviews for AquaTru - Classic Countertop Water Purifier Certified 4-Stage Reverse Osmosis System Removes 84 Contaminants - White
Customer Rating
5
It saves us from buying water weekly.
on October 10, 2019
Posted by: Anonymous
Works great. My wife needs pure water due to her allergies and edema. This was a great solution for us. The survey didn't allow me to select not applicable for customer service. I never had any interaction with customer service.
Written by a customer while visiting Aquatru
Customer Rating
5
Mostly satisfied
on October 7, 2019
Posted by: Anonymous
The machine works well most of the time but every once in while it doesn't seem to shut off properly and we find water on the counter, sometimes a considerable amount. At one time we thought it was a defective filtered water tank but now we're not really sure where the water comes from. So we dry the counter and continue to filter the water. We never do anything differently but wonder what we should or shouldn't be doing to prevent this. With the addition of minerals, the water taste is good.
Written by a customer while visiting Aquatru
Customer Rating
5
Mostly satisfied
on October 7, 2019
Posted by: Anonymous
The machine works well most of the time but every once in while it doesn't seem to shut off properly and we find water on the counter, sometimes a considerable amount. At one time we thought it was a defective filtered water tank but now we're not really sure where the water comes from. So we dry the counter and continue to filter the water. We never do anything differently but wonder what we should or shouldn't be doing to prevent this. With the addition of minerals, the water taste is good.
Written by a customer while visiting Aquatru
Customer Rating
2
Educate yourself
on October 3, 2019
Posted by: Anonymous
I was very excited about this product, and spent the high price to hopefully get the best water for myself and my family. However, we began having problems with it within the first few months. We resolved the first problems, but soon after, we had more problems. We have well water, and were told AFTER the purchase that it is not recommended with well water - although they claim this information was on the website (I did not see it?). So, the unit is worthless in our situation, and the company was not willing to work with us and give us an even partial refund, even after I purchased new filters to try to fix the problem. The filters are expensive too. Also, I didn't like that the clean water tank was so small, we were constantly having to "make" clean water. We have switched to a delivery company, and are much happier with this new situation. We're out a lot of money. Water quality was great, but not sure if it's worth the hassle and price, even if you DON'T have well water.
Written by a customer while visiting Aquatru
Customer Rating
2
Educate yourself
on October 3, 2019
Posted by: Anonymous
I was very excited about this product, and spent the high price to hopefully get the best water for myself and my family. However, we began having problems with it within the first few months. We resolved the first problems, but soon after, we had more problems. We have well water, and were told AFTER the purchase that it is not recommended with well water - although they claim this information was on the website (I did not see it?). So, the unit is worthless in our situation, and the company was not willing to work with us and give us an even partial refund, even after I purchased new filters to try to fix the problem. The filters are expensive too. Also, I didn't like that the clean water tank was so small, we were constantly having to "make" clean water. We have switched to a delivery company, and are much happier with this new situation. We're out a lot of money. Water quality was great, but not sure if it's worth the hassle and price, even if you DON'T have well water.
Written by a customer while visiting Aquatru
Customer Rating
5
We Couldn't Live Without Our Aquatrue!
on October 2, 2019
Posted by: Anonymous
It's a wonderful to know that we are drinking and cooking with truly clean and excellent tasting water every day. We have had our Aqua Tru filter for a year now and couldn't be happier with it. The company is wonderful to work with. They replaced a leaky container for us quickly and at no charge. This water tastes great! We also use their mineral drops. Even our precious pets drink only Aqua Tru water. These are the days when you absolutely cannot be too careful about what you put into your body, especially if you have health issues. Aqua Tru is definitely the best option for a counter top filter. Thank you Aqua Tru!
Written by a customer while visiting Aquatru
Customer Rating
5
Does an amazing job!
on October 2, 2019
Posted by: Anonymous
Perfectly clean water. No more chlorine smell. Easy to use.
Written by a customer while visiting Aquatru
Customer Rating
5
This is a Win-Win-Win
on October 2, 2019
Posted by: Anonymous
This product is a win-win-win! Win for the consumer as it is the highest quality water at the lowest available price. Win for the environment because we are no longer buying bottled water; we used to buy cases and have them delivered. So much unnecessary trash and way more expensive than our AquaTru. Win for AquaTru as they have made a difference in our family's life and the environment while still making a profit. Capitalism at its finest!
Written by a customer while visiting Aquatru