Customer reviews from jbl.com
JBL - Go 5 Portable Bluetooth Speaker - Pink
Average customer rating
4.6
(50 Reviews)
Rating breakdown 50 reviews
5 Stars
36
4 Stars
10
3 Stars
3
2 Stars
1
1 Star
0
Customer Reviews for JBL - Go 5 Portable Bluetooth Speaker - Pink
Customer Rating
2
Battery is WACK
on July 10, 2026
Posted by: MerlinS23
from Shiner, Texas
Sound great but battery is wack. Advertised as lasting as least 10 hours and can’t even last 4. I would save my money and buy a different speaker. I am not using the light feature either, so I have no idea why it’s not lasting the time it should. Very disappointed.
Response from jbl.comBy Customer Support, July 12, 2026
Thank you for sharing your feedback on our JBL Go 5. The published up-to-playtime of our speaker is up to 10 hours which is the maximum battery time you will get when listening at background levels. As you turn up the volume, the playtime will be reduced, much like a phone battery when you brighten the screen. The same goes for source material. Music with more bass will also reduce playtime. It is possible that the battery is working correctly, but depletes more quickly when the volume is very loud and/or the bass has been boosted. Please try to charge the battery to 100% and then listen to music without any bass boosted, and at a low volume. If the battery lasts close to the published up-to-playtime, the battery is working fine. However, if you get less than 90% of the published spec, this likely means that the battery is losing its capacity. We invite you to contact our customer support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
5
varry portable
on June 30, 2026
Posted by: MasonT07
from Idaho
Bought 2 weeks ago and I'm so happy I did. I love how portable and durable and how good it sounds for its small size it a surprisingly good computer speaker!
Written by a customer while visiting jbl.com
Customer Rating
5
I like it a lot.
on June 25, 2026
Posted by: Enkay
No issues, easy to set up, and the portability is great. I like the fun color and durability looks. Sound is what you’d expect from a small unit, but I really enjoy it.
Written by a customer while visiting jbl.com
Customer Rating
5
JBL
on June 14, 2026
Posted by: ClarkGA
I ordered this for my son. He loves it and takes it with him everywhere. It has a great sound.
Written by a customer while visiting jbl.com
Customer Rating
4
I love having two Go5’s stereo, yes please!
on May 27, 2026
Posted by: Squizdiddleyicious
from Seattle, WA
For the size, the speaker is awesome and being able to use two in stereo is pretty cool. It’s much better than having a bunch of speakers all connected in mono. The fault right now is strictly in Bluetooth limited connection. Bluetooth will be what you struggle with especially if you want to have different devices use the speakers and different sources but you’ll figure out a way. I am sure that future Bluetooth is will improve its ability to switch gears.
Written by a customer while visiting jbl.com
Customer Rating
5
Great Speaker
on May 24, 2026
Posted by: Bread
Bought it for use while taking shows and it’s perfect not a single complaint after a little over a month of use
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome
on May 17, 2026
Posted by: Arival
Love the updated go. Sounds amazing, lights are a cool touch. Only wish they would do the sand and the black/teal/orange colors
Written by a customer while visiting jbl.com
Customer Rating
5
Much better!
on May 15, 2026
Posted by: Jegan178
from New York
Compared to the Go 4 it is very much better. The strap is much more flexible and can fit in tighter places easier and having a low battery sound notification makes it easier to start charging it instead of it just dying when you are busy. If you have the app you can permanently change how the lights are and just be off when you are using it. It can still connect with the old Go 4 and it is as durably as well. For me it sounds a bit more clearer than the old one.
Written by a customer while visiting jbl.com