Customer reviews from Samsung US
Samsung - Galaxy A26 128GB Carrier Unlocked 50MP Triple Camera - Black
Average customer rating
4.5
(1,041 Reviews)
Rating breakdown 1,041 reviews
5 Stars
704
4 Stars
227
3 Stars
70
2 Stars
23
1 Star
17
79%of customers recommend this product.
(
37 out of
47)
Customer Reviews for Samsung - Galaxy A26 128GB Carrier Unlocked 50MP Triple Camera - Black
Customer Rating
3
This is the new phone I want
on October 10, 2025
Posted by: Thounookin
[This review was collected as part of a promotion.] In need of a new phone the phone is have is overheating
Value
3
Response from Samsung USBy R&R, October 16, 2025
Hello there Thounookin,
Thanks for reaching out and sharing your thoughts about your Galaxy A26 5G. It's normal for your phone to warm up slightly during use, as its processor works to keep everything running smoothly. However, if it becomes excessively hot, further investigation may be needed. First, ensure your phone’s software is up to date, which is often a simple fix. Also, activities like streaming or using GPS can cause your device to heat up due to constant processing. Troubleshooting steps will vary based on how you use your device. Please refer to our linked guide for tips on maintaining a normal operating temperature. We appreciate your feedback and thank you for being a Samsung customer.
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
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Thanks for reaching out and sharing your thoughts about your Galaxy A26 5G. It's normal for your phone to warm up slightly during use, as its processor works to keep everything running smoothly. However, if it becomes excessively hot, further investigation may be needed. First, ensure your phone’s software is up to date, which is often a simple fix. Also, activities like streaming or using GPS can cause your device to heat up due to constant processing. Troubleshooting steps will vary based on how you use your device. Please refer to our linked guide for tips on maintaining a normal operating temperature. We appreciate your feedback and thank you for being a Samsung customer.
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone and features
on October 10, 2025
Posted by: HappyMan
[This review was collected as part of a promotion.] My Galaxy is extremely simple to use. Works hard to keep me connected with family and friends. The AI feature I've not used as I need training on this.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It has been a great phone
on October 10, 2025
Posted by: Bell34
[This review was collected as part of a promotion.] This phone has been a great phone even when I cracked the screen about a year ago I still am using it like nothing is wrong with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Not my phone. A71
on October 10, 2025
Posted by: Massirider
[This review was collected as part of a promotion.] I would like AI to write up a review, but I don't see it available here. I do like my A71 but it seems to get hot and the charging cord just falls right out.
I stream all the time, working good!
I stream all the time, working good!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Galaxy review
on October 10, 2025
Posted by: Shadow
[This review was collected as part of a promotion.] I love my Galaxy S26. The picture quality is seriously amazing. I love being able to easily go through all my new features.
Also the speaker is much louder. Which is a bonus for me If u like your music The way I do.
All in all Im very happy with my Galaxy S26. Im excited to try the Galaxy A1 .
Also the speaker is much louder. Which is a bonus for me If u like your music The way I do.
All in all Im very happy with my Galaxy S26. Im excited to try the Galaxy A1 .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
The one I have sucks
on October 10, 2025
Posted by: AH1998
[This review was collected as part of a promotion.] I use my phone for everything, but since getting this one ive never been more frustrated in my life. Almost constant total system crashes, near constant system UI problems. And daily system slowdown to the point where i have to restart my phone daily.
Value
1
Response from Samsung USBy R&R, October 16, 2025
Hiya AH1998,
Thank you for reaching out and sharing your thoughts on your Galaxy A26 5G. If your device crashes or slows down, it might be time for a software update. Updates are like oil changes and tune-ups—they keep your phone running smoothly, improve the user interface, enhance security, and fix minor bugs. We recommend updating whenever a new version is available to keep your device in optimal condition. To check for updates, swipe down with two fingers from the top right corner of the screen and tap the Settings icon. Then, scroll to and select "Software update" or "System updates" (these options may differ between models). Tap "Download and install," "Check for system updates," or "Check for software updates," depending on your carrier. If an update is available, it should download automatically, but you might need to tap "Download now" on some devices. Once downloaded, follow on-screen instructions to install the update. For more information on keeping your Galaxy A26 5G up to date, please see the resource below. We appreciate your review and thank you for choosing Samsung.
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
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Thank you for reaching out and sharing your thoughts on your Galaxy A26 5G. If your device crashes or slows down, it might be time for a software update. Updates are like oil changes and tune-ups—they keep your phone running smoothly, improve the user interface, enhance security, and fix minor bugs. We recommend updating whenever a new version is available to keep your device in optimal condition. To check for updates, swipe down with two fingers from the top right corner of the screen and tap the Settings icon. Then, scroll to and select "Software update" or "System updates" (these options may differ between models). Tap "Download and install," "Check for system updates," or "Check for software updates," depending on your carrier. If an update is available, it should download automatically, but you might need to tap "Download now" on some devices. Once downloaded, follow on-screen instructions to install the update. For more information on keeping your Galaxy A26 5G up to date, please see the resource below. We appreciate your review and thank you for choosing Samsung.
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The one and only
on October 10, 2025
Posted by: BlackDiamond
[This review was collected as part of a promotion.] If you know you know, if you don't you don't. Get this phone and see the change in the game.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the stylish look and amazing features
on October 10, 2025
Posted by: Cbelli
[This review was collected as part of a promotion.] The Galaxy A26 5G has amazing A.I functionality and I hope to use it more many years .....
Value
5
Written by a customer while visiting Samsung US