Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Ring Size Before You Buy Size 13 - Titanium Black - (2024)
Average customer rating
3.6
(503 Reviews)
Rating breakdown 503 reviews
5 Stars
243
4 Stars
68
3 Stars
54
2 Stars
44
1 Star
94
70%of customers recommend this product.
(
247 out of
351)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Ring Size Before You Buy Size 13 - Titanium Black - (2024)
Customer Rating
2
Not The Quality I Expect From Samsung
on May 7, 2026
Posted by: Kent F
from Dallas
I purchased my Samsung ring 5 months ago. The fit and finish of the product is great. However, the ring produces inconsistent results. I had a Ringconn for 2 years and it was consistent. If I played tennis for 2 hours, the step count was similar each time. The Galaxy ring will count 1,200 steps in a 2 hour session and the next time it's 5,000. Sleep score calculations are also inconsistent. And now the ring doesn't even capture any sleep data. It's asking me to manually enter my sleep data!! I have owned a galaxy watch, about 6 Samsung phones, 3 samsung tablets and the Galaxy Ring quality is no where near the quality of these other products. The ring fits right and I have reset it many times. None of this corrected the issues!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
2
Response from Samsung USBy R&R Team, May 7, 2026
Good day Kent,
Thank you for taking the time to share your candor with us regarding your experience using the Samsung Galaxy Ring. Please know that we recognize your concerns and we are happy to take action to help resolve what you've described. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. If your Galaxy Ring is not tracking steps correctly, it is typically due to fitment issues or lack of hand movement. Please make sure that your Galaxy Ring fits snugly, you are wearing it on your non-dominant hand, and that Samsung Health is configured to prioritize the ring over your phone. In the Samsung Health app, go to Steps > Menu (three dots) > Select step data to show and ensure it's not set incorrectly. The ring must be snug to detect motion. Ensure the sensors are clean and positioned correctly on your finger, ideally the non-dominant hand. Hold down the touch area on your ring for about 10 seconds until it vibrates to restart. Ensure both the Galaxy Wearable app and Samsung Health are updated to the latest version. The sensor requires continuous, natural movement to start counting, often requiring at least 10 consecutive steps, and may not count steps when pushing a stroller or cart. If your Galaxy Ring is not tracking sleep correctly, ensure the sensor is on the palm side, the ring is snug, and update the Samsung Health app. Some other tips include resetting the ring, cleaning the sensors, and ensuring it is charged. If using a Galaxy Watch simultaneously, prioritize one device for sleep tracking to avoid data conflicts. For your convenience, I have linked resources below to help resolve what you've described. Check those out when you can and get back to us if you have any questions or if you'd like further assistance. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Keep track of your workouts with the Galaxy Ring
https://www.samsung.com/us/support/answer/ANS10003283/
Samsung Health has incorrect or missing sleep data
https://www.samsung.com/us/support/troubleshoot/TSG10003901/
How to set up and wear your Galaxy Ring
https://www.samsung.com/us/support/answer/ANS10003280/
Galaxy Ring
https://www.samsung.com/us/rings/galaxy-ring/
Thank you for taking the time to share your candor with us regarding your experience using the Samsung Galaxy Ring. Please know that we recognize your concerns and we are happy to take action to help resolve what you've described. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. If your Galaxy Ring is not tracking steps correctly, it is typically due to fitment issues or lack of hand movement. Please make sure that your Galaxy Ring fits snugly, you are wearing it on your non-dominant hand, and that Samsung Health is configured to prioritize the ring over your phone. In the Samsung Health app, go to Steps > Menu (three dots) > Select step data to show and ensure it's not set incorrectly. The ring must be snug to detect motion. Ensure the sensors are clean and positioned correctly on your finger, ideally the non-dominant hand. Hold down the touch area on your ring for about 10 seconds until it vibrates to restart. Ensure both the Galaxy Wearable app and Samsung Health are updated to the latest version. The sensor requires continuous, natural movement to start counting, often requiring at least 10 consecutive steps, and may not count steps when pushing a stroller or cart. If your Galaxy Ring is not tracking sleep correctly, ensure the sensor is on the palm side, the ring is snug, and update the Samsung Health app. Some other tips include resetting the ring, cleaning the sensors, and ensuring it is charged. If using a Galaxy Watch simultaneously, prioritize one device for sleep tracking to avoid data conflicts. For your convenience, I have linked resources below to help resolve what you've described. Check those out when you can and get back to us if you have any questions or if you'd like further assistance. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Keep track of your workouts with the Galaxy Ring
https://www.samsung.com/us/support/answer/ANS10003283/
Samsung Health has incorrect or missing sleep data
https://www.samsung.com/us/support/troubleshoot/TSG10003901/
How to set up and wear your Galaxy Ring
https://www.samsung.com/us/support/answer/ANS10003280/
Galaxy Ring
https://www.samsung.com/us/rings/galaxy-ring/
Written by a customer while visiting Samsung US
Customer Rating
1
If you are not sure, get the Aura Ring
on May 6, 2026
Posted by: healthmaxer
Bought my husband an aura ring and myself the samsung ring for Christmas last year becasue I have an S24 and I thought mine would be a seamless integration. His ring always connects, mine I have to turn the bluetooth off and on or go to wearable and reconnect or keep the ring in the holder and open. Every morning some kind of frustration and his just connects and works perfectly. 4 days agomine just dies. I only wear it at night to sleep so the amount of damage it could have gotten is minimal, if any at all. Would not purchase again.
Response from Samsung USBy R&R Team, May 7, 2026
Hello Healthmaxer,
Thank you for taking the opportunity to share your thoughts with us about your experience using the Samsung Galaxy Ring. We can hear your frustration and we're here to help. If your Galaxy Ring disconnects from your phone, then there may be an issue with the Bluetooth connection. You can fix this by reestablishing the connection, ensuring there are no obstacles, and updating the Galaxy Wearable app. The Galaxy Ring battery can last up to 7 days and if you combine that with a full cradle charge, you can get up to 14 days of battery life without plugging into an outlet! Please keep in mind that frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts as well as environmental factors like temperature, network environment, and signal strength can also affect battery life. Please take a moment to check out the resources linked below to help resolve what you've described to be experiencing with your device. If you have any questions or if you would like further assistance afterward, please feel free to reach out to Samsung Support at your leisure. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Ring Battery
https://www.samsung.com/us/rings/galaxy-ring/#battery
Galaxy Ring keeps disconnecting from phone
https://www.samsung.com/us/support/troubleshoot/TSG10003289/
Galaxy Ring won't charge
https://www.samsung.com/us/support/troubleshoot/TSG10003290/
Thank you for taking the opportunity to share your thoughts with us about your experience using the Samsung Galaxy Ring. We can hear your frustration and we're here to help. If your Galaxy Ring disconnects from your phone, then there may be an issue with the Bluetooth connection. You can fix this by reestablishing the connection, ensuring there are no obstacles, and updating the Galaxy Wearable app. The Galaxy Ring battery can last up to 7 days and if you combine that with a full cradle charge, you can get up to 14 days of battery life without plugging into an outlet! Please keep in mind that frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts as well as environmental factors like temperature, network environment, and signal strength can also affect battery life. Please take a moment to check out the resources linked below to help resolve what you've described to be experiencing with your device. If you have any questions or if you would like further assistance afterward, please feel free to reach out to Samsung Support at your leisure. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Ring Battery
https://www.samsung.com/us/rings/galaxy-ring/#battery
Galaxy Ring keeps disconnecting from phone
https://www.samsung.com/us/support/troubleshoot/TSG10003289/
Galaxy Ring won't charge
https://www.samsung.com/us/support/troubleshoot/TSG10003290/
Written by a customer while visiting Samsung US
Customer Rating
3
Unhappy
on May 4, 2026
Posted by: acin4utx
I received the ring for Xmas, and now the battery drains within 6 hours. I have worn this ring for 4 months. I wanted this for so long, that now, I don't know if I want another. I have reset the ring several times.
Response from Samsung USBy R&R Team, May 5, 2026
Hello there Acin4utx,
Thanks for sharing your feedback with us regarding your experience using the Samsung Galaxy Ring. We value your sentiments as you're providing valuable critiques that will assist us with improving our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which is similar to an extended warranty and an insurance package combined. It can provide protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ truly offers you the ultimate peace of mind when it comes to protecting your investment. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. On a single charge, the Galaxy Ring can last up to 7 days, depending on usage. Battery life may be extended by up to 30% if worn alongside a Galaxy Watch, as this helps reduce redundant feature usage. For optimal battery performance, it's recommended to store the Ring in its charging case when not in use. If left outside the case, the Ring's sensors will remain active, resulting in unnecessary battery consumption. Battery life for your Galaxy Ring can vary depending on environmental factors like temperature, network environment, and signal strength can all affect battery life. Also, usage patterns: frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts. If you would like further assistance after reviewing the resources provided below, feel free to let us know by reaching out to Samsung Support at your earliest convenience. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Galaxy Ring
https://www.samsung.com/us/rings/galaxy-ring/
How to charge the Galaxy Ring
https://www.samsung.com/us/support/answer/ANS10003281/
Thanks for sharing your feedback with us regarding your experience using the Samsung Galaxy Ring. We value your sentiments as you're providing valuable critiques that will assist us with improving our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which is similar to an extended warranty and an insurance package combined. It can provide protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ truly offers you the ultimate peace of mind when it comes to protecting your investment. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. On a single charge, the Galaxy Ring can last up to 7 days, depending on usage. Battery life may be extended by up to 30% if worn alongside a Galaxy Watch, as this helps reduce redundant feature usage. For optimal battery performance, it's recommended to store the Ring in its charging case when not in use. If left outside the case, the Ring's sensors will remain active, resulting in unnecessary battery consumption. Battery life for your Galaxy Ring can vary depending on environmental factors like temperature, network environment, and signal strength can all affect battery life. Also, usage patterns: frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts. If you would like further assistance after reviewing the resources provided below, feel free to let us know by reaching out to Samsung Support at your earliest convenience. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Galaxy Ring
https://www.samsung.com/us/rings/galaxy-ring/
How to charge the Galaxy Ring
https://www.samsung.com/us/support/answer/ANS10003281/
Written by a customer while visiting Samsung US
Customer Rating
3
Battery and charging issues. Great when it worked.
on May 4, 2026
Posted by: Matt
from Virginia
The ring worked great until it didn't charge correctly. It immediately says it's fully charged, and then the battery crashes rapidly at any moment. I've owned the ring for over a year, so I guess I'll start looking at options.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R Team, May 4, 2026
Salutations Matt,
Thank you for finding the time to share your thoughts with us about your experience using the Samsung Galaxy Ring. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on your product for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that is similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you that peace of mind when added to your eligible devices. Our partners at UbreakIfix are also available to service your device if you would like to make an appointment for repairs. The Galaxy Ring battery can last up to 7 days and if you combine that with a full cradle charge, you can get up to 14 days of battery life without plugging into an outlet! Feel free to check out, "Galaxy Ring won't charge" if you find your device no longer taking a charge. Please keep in mind that frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts as well as environmental factors like temperature, network environment, and signal strength can also affect battery life. Please feel free to review the resources shared below and let us know afterward if you would like any further assistance by contacting Samsung Support. We're always happy to help! Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Samsung Care+
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Ring Battery
https://www.samsung.com/us/rings/galaxy-ring/#battery
Galaxy Ring won't charge
https://www.samsung.com/us/support/troubleshoot/TSG10003290/
Thank you for finding the time to share your thoughts with us about your experience using the Samsung Galaxy Ring. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on your product for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that is similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you that peace of mind when added to your eligible devices. Our partners at UbreakIfix are also available to service your device if you would like to make an appointment for repairs. The Galaxy Ring battery can last up to 7 days and if you combine that with a full cradle charge, you can get up to 14 days of battery life without plugging into an outlet! Feel free to check out, "Galaxy Ring won't charge" if you find your device no longer taking a charge. Please keep in mind that frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts as well as environmental factors like temperature, network environment, and signal strength can also affect battery life. Please feel free to review the resources shared below and let us know afterward if you would like any further assistance by contacting Samsung Support. We're always happy to help! Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Samsung Care+
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Ring Battery
https://www.samsung.com/us/rings/galaxy-ring/#battery
Galaxy Ring won't charge
https://www.samsung.com/us/support/troubleshoot/TSG10003290/
Written by a customer while visiting Samsung US
Customer Rating
1
Battery life is horrible
on May 3, 2026
Posted by: Pjem74
I have had my ring for a littlr over a year. At first it was, great now,.my battery no longer holds a charge and there is nothing that Samsung will do. I can't return it for repair because they say it was a demo model that should never have been sold. This was a gift. There is absolutely nothing on the box that indicates it is a demo model. I am beyond frustrated. I have been a Samsung user (phone and smartwatch, tvs) for over 15 years. I am now questioning if I will continue to purchase Samsung products.
Response from Samsung USBy R&R Team, May 4, 2026
Greetings Pjem74,
Thanks for sharing your thoughts with us about your experience using the Samsung Galaxy Ring. We appreciate your feedback as it allows us to improve the performance and functionality of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which is similar to an extended warranty and an insurance package combined. It can provide protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ truly offers you the ultimate peace of mind when it comes to protecting your investment. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. On a single charge, the Galaxy Ring can last up to 7 days, depending on usage. Battery life may be extended by up to 30% if worn alongside a Galaxy Watch, as this helps reduce redundant feature usage. For optimal battery performance, it's recommended to store the Ring in its charging case when not in use. If left outside the case, the Ring's sensors will remain active, resulting in unnecessary battery consumption. Battery life for your Galaxy Ring can vary depending on environmental factors like temperature, network environment, and signal strength can all affect battery life. Also, usage patterns: frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts. If you would like further assistance after reviewing the resources provided below, please let us know by reaching out to Samsung Support at your earliest convenience. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Galaxy Ring
https://www.samsung.com/us/rings/galaxy-ring/
How to charge the Galaxy Ring
https://www.samsung.com/us/support/answer/ANS10003281/
Thanks for sharing your thoughts with us about your experience using the Samsung Galaxy Ring. We appreciate your feedback as it allows us to improve the performance and functionality of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which is similar to an extended warranty and an insurance package combined. It can provide protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ truly offers you the ultimate peace of mind when it comes to protecting your investment. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. On a single charge, the Galaxy Ring can last up to 7 days, depending on usage. Battery life may be extended by up to 30% if worn alongside a Galaxy Watch, as this helps reduce redundant feature usage. For optimal battery performance, it's recommended to store the Ring in its charging case when not in use. If left outside the case, the Ring's sensors will remain active, resulting in unnecessary battery consumption. Battery life for your Galaxy Ring can vary depending on environmental factors like temperature, network environment, and signal strength can all affect battery life. Also, usage patterns: frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts. If you would like further assistance after reviewing the resources provided below, please let us know by reaching out to Samsung Support at your earliest convenience. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Galaxy Ring
https://www.samsung.com/us/rings/galaxy-ring/
How to charge the Galaxy Ring
https://www.samsung.com/us/support/answer/ANS10003281/
Written by a customer while visiting Samsung US
Posted by: Wick
from Midwest
Verified Purchase:Yes
The ring is nice to have, providing health monitoring on an extended level.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, May 8, 2026
Good day Wick,
Thanks for taking the time to reach out and share your feedback with us regarding your experience using the Samsung Galaxy Ring. Your feedback is invaluable to us as we continue to improve our product line. If you would like to share additional feedback with us or if you would like further assistance, please feel free to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Ring
https://www.samsung.com/us/rings/galaxy-ring/
Thanks for taking the time to reach out and share your feedback with us regarding your experience using the Samsung Galaxy Ring. Your feedback is invaluable to us as we continue to improve our product line. If you would like to share additional feedback with us or if you would like further assistance, please feel free to reach out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Ring
https://www.samsung.com/us/rings/galaxy-ring/
Written by a customer while visiting Samsung US
Customer Rating
2
Ring
on May 2, 2026
Posted by: griner631
The ring has potential, but it stopped connecting to my phone which rendered it pretty much useless. Kinda disappointing because I was starting to like it.
Response from Samsung USBy R&R Team, May 4, 2026
Hey Griner631,
Thank you for finding the time to share your thoughts with us about your experience using the Samsung Galaxy Ring. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Ring disconnects from your phone, then there may be an issue with the Bluetooth connection. You can fix this by reestablishing the connection, ensuring there are no obstacles, and updating the Galaxy Wearable app. Please take a moment to review, "Galaxy Ring keeps disconnecting from phone" to help resolve what you have described to be experiencing with your device. Let us know afterward if you would like further assistance by reaching out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Ring
https://www.samsung.com/us/rings/galaxy-ring/
Galaxy Ring keeps disconnecting from phone
https://www.samsung.com/us/support/troubleshoot/TSG10003289/
Thank you for finding the time to share your thoughts with us about your experience using the Samsung Galaxy Ring. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Ring disconnects from your phone, then there may be an issue with the Bluetooth connection. You can fix this by reestablishing the connection, ensuring there are no obstacles, and updating the Galaxy Wearable app. Please take a moment to review, "Galaxy Ring keeps disconnecting from phone" to help resolve what you have described to be experiencing with your device. Let us know afterward if you would like further assistance by reaching out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Ring
https://www.samsung.com/us/rings/galaxy-ring/
Galaxy Ring keeps disconnecting from phone
https://www.samsung.com/us/support/troubleshoot/TSG10003289/
Written by a customer while visiting Samsung US
Customer Rating
1
Nice but battery stopped working
on April 30, 2026
Posted by: Meli
from Arkansas
My battery doesn't hold the charge anymore and I forgot to claim my warranty before the expiration :(
I would recommend this to a friend!
Features
3
Performance
3
Design
1
Value
3
Response from Samsung USBy R&R Team, May 1, 2026
Hello Meli,
Thank you for taking the time to share your experience with us regarding your Samsung Galaxy Ring. We appreciate your constructive input as we improve our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which is similar to an extended warranty and an insurance package combined. It can provide protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ truly offers you the ultimate peace of mind when it comes to protecting your investment. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. On a single charge, the Galaxy Ring can last up to 7 days, depending on usage. Battery life may be extended by up to 30% if worn alongside a Galaxy Watch, as this helps reduce redundant feature usage. For optimal battery performance, it's recommended to store the Ring in its charging case when not in use. If left outside the case, the Ring's sensors will remain active, resulting in unnecessary battery consumption. Battery life for your Galaxy Ring can vary depending on environmental factors like temperature, network environment, and signal strength can all affect battery life. Also, usage patterns: frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts. Feel free to review the resources provided below to help resolve what you've described to be experiencing. If you would like further assistance afterward, please let us know by reaching out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Galaxy Ring
https://www.samsung.com/us/rings/galaxy-ring/
How to charge the Galaxy Ring
https://www.samsung.com/us/support/answer/ANS10003281/
Galaxy Ring won't charge
https://www.samsung.com/us/support/troubleshoot/TSG10003290/
Thank you for taking the time to share your experience with us regarding your Samsung Galaxy Ring. We appreciate your constructive input as we improve our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which is similar to an extended warranty and an insurance package combined. It can provide protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ truly offers you the ultimate peace of mind when it comes to protecting your investment. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. On a single charge, the Galaxy Ring can last up to 7 days, depending on usage. Battery life may be extended by up to 30% if worn alongside a Galaxy Watch, as this helps reduce redundant feature usage. For optimal battery performance, it's recommended to store the Ring in its charging case when not in use. If left outside the case, the Ring's sensors will remain active, resulting in unnecessary battery consumption. Battery life for your Galaxy Ring can vary depending on environmental factors like temperature, network environment, and signal strength can all affect battery life. Also, usage patterns: frequent use of features like sleep tracking, work auto detection, and gesture controls can impact how long the battery lasts. Feel free to review the resources provided below to help resolve what you've described to be experiencing. If you would like further assistance afterward, please let us know by reaching out to Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
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Galaxy Ring
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How to charge the Galaxy Ring
https://www.samsung.com/us/support/answer/ANS10003281/
Galaxy Ring won't charge
https://www.samsung.com/us/support/troubleshoot/TSG10003290/
Written by a customer while visiting Samsung US