Customer reviews from bose.com
Bose - Refurbished Excellent - SoundLink Micro Portable Bluetooth Speaker with Waterproof Design - Stone Blue
Average customer rating
4.5
(837 Reviews)
Rating breakdown 837 reviews
5 Stars
654
4 Stars
85
3 Stars
34
2 Stars
30
1 Star
34
Customer Reviews for Bose - Refurbished Excellent - SoundLink Micro Portable Bluetooth Speaker with Waterproof Design - Stone Blue
Customer Rating
5
Take it with you
on August 9, 2019
Posted by: Dann
Gender:Male
Length of ownership:6 months
I love the portability of this speaker. I take it with me on all of my business travel. Sound quality is tops, for the size, and it packs well and keeps a charge. Some trips I never have to recharge it. It also functions as a speaker for conference calls, and the sound quality is better than just using my iPhone as a speakerphone. Great value, great speaker.
Written by a customer while visiting bose.com
Customer Rating
5
I have purchased 25 of these incredible speakers
on August 8, 2019
Posted by: Zelano
Gender:Male
Length of ownership:1 year or longer
After purchasing two of these speakers I fell in love with quality of the sound, the ability to have them near water, and they way they attach to almost anything. When I used the Bose app it turns them into stereo mode so I instantly have surround sound while watching a show or listening to music. It is now the gift I give at Christmas and family birthdays as it is my favorite product. I have purchased over 25 and have yet to have a single issue on any of the speakers.
Written by a customer while visiting bose.com
Customer Rating
1
Strap broke.
on August 4, 2019
Posted by: Max
Gender:Male
Length of ownership:1 year or longer
I've had the speaker for a little over a year. I used it on the handlebars of my bike.
Sound quality is good.
Bluetooth started having issues over time (would take forever to connect to my phone, started referring to my phone by the name of a friend's phone, wouldn't connect with anyone's device, etc.)
The strap showed signs of wear after only a few months. It started coming undone on its own without any bumps or jostling. Finally this past weekend the strap completely broke and is no longer usable.
Response from bose.comBy Tori Mae, Customer Support , August 13, 2019
Hey Max,
Thanks for taking the time to review our SoundLink Micro speaker. I am so happy it gets to accompany you on your bike rides and has provided you with great music on your travels.
We have some super great steps that I'm sure will get your Bluetooth running again as good as new. You can find them here: https://bit.ly/2H4FA5o.
Of course, if you still have issues a member of our customer support team would love to hear from you.
Kind Regards,
Tori Mae - Customer Support
Thanks for taking the time to review our SoundLink Micro speaker. I am so happy it gets to accompany you on your bike rides and has provided you with great music on your travels.
We have some super great steps that I'm sure will get your Bluetooth running again as good as new. You can find them here: https://bit.ly/2H4FA5o.
Of course, if you still have issues a member of our customer support team would love to hear from you.
Kind Regards,
Tori Mae - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great, Durable, Little Speaker!
on July 26, 2019
Posted by: A Train
Gender:Female
Length of ownership:3 months
I work at a camp. We go on day trips. Some of our trips are hiking to a lake, or rafting, or paddling a canoe. This great, little speaker goes everywhere I do! 5 weeks into the summer and its still going strong! It has a longer battery life than I thought (I've used it for 5 or more hours for two days without charging it) and it has survived sloshing around in a raft for at least 5 trips, so that's great! It's also my favorite color (orange) yay! I got an additional case for convenience so that I can hook it to things with a carabiner.
Written by a customer while visiting bose.com
Customer Rating
1
Yeah, not really waterproof
on July 25, 2019
Posted by: Anonimaus
Gender:Male
Length of ownership:1 year or longer
Have had mine for about a year and a half. Good sound. However, Fell off my air mattress today in a foot and a half of water. Picked it up 2-3 seconds later. Dead as a doornail. And, of course, out of warranty Buy something else instead if you are looking for a waterproof device.
Response from bose.comBy Kerri , Technical Support , July 29, 2019
Hi Anonimaus,
Thank you for taking the time to review our SoundLink Micro.
I'm sorry to hear of the issues you have experienced with your SoundLink Micro. I would recommend reaching out to Technical Support in your region for assistance. One of our agents will be more than happy to assist you!
Thank you for your interest in the SoundLink Micro.
Kindest,
Kerri - Customer Support
Thank you for taking the time to review our SoundLink Micro.
I'm sorry to hear of the issues you have experienced with your SoundLink Micro. I would recommend reaching out to Technical Support in your region for assistance. One of our agents will be more than happy to assist you!
Thank you for your interest in the SoundLink Micro.
Kindest,
Kerri - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
This speaker it very practical
on July 25, 2019
Posted by: Nico
Gender:Male
Length of ownership:3 months
I like so much, the sound is very powerful and clear, it`s very practical to carry, the materials and construction is very good, although i recomend that if it is a product for outdoor use, the battery life could be better, and could have more variety of colors
Written by a customer while visiting bose.com
Customer Rating
3
Poor sound
on July 5, 2019
Posted by: Miyehhh
Gender:Female
Length of ownership:1 month
Sound quality are poor and volume level are not consistent, I just collected from the Service Centre, but the speaker is still having the same issue. I'll not buy any Bose products again in future.
Response from bose.comBy Zoe , Bose Support , July 10, 2019
Hello,
Thank you for taking the time to review the SoundLink Micro speaker, I am sorry to hear that you have experienced this with your speaker. In this instance, we would recommend trying a product reset as much like phones the software in the speaker needs to be reset sometimes.
To reset the speaker, follow these steps:
• Power on your speaker.
• Press and hold the Power button for 10 seconds until the Bluetooth indicator glows blue and you hear a voice prompt to select a language.
I hope this helps, should you need anything please call the customer care team.
Thank you for taking the time to review the SoundLink Micro speaker, I am sorry to hear that you have experienced this with your speaker. In this instance, we would recommend trying a product reset as much like phones the software in the speaker needs to be reset sometimes.
To reset the speaker, follow these steps:
• Power on your speaker.
• Press and hold the Power button for 10 seconds until the Bluetooth indicator glows blue and you hear a voice prompt to select a language.
I hope this helps, should you need anything please call the customer care team.
Written by a customer while visiting bose.com
Customer Rating
5
Size Doesn't Matter
on July 4, 2019
Posted by: WillC
Length of ownership:1 week
Backstory: Both my bluetooth speakers opted to inexplicably malfunction this past week, so even though I'm often put off by the pricetags associated with Bose products I read some reviews opted to give it a try. Man, am I glad I didn't let the dollar signs get in the way of this purchase as it's very much worth the investment. Connectivity is a breeze and the sound quality is incredible. I use mine primarily for tunes while bike commuting as a lawful alternative to earbuds, and I'm loving my Soundlink Micro.
Written by a customer while visiting bose.com