Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Series Case for Apple iPhone XS Max - White Marble - Multicolor
Average customer rating
4.4
(117 Reviews)
Rating breakdown 117 reviews
5 Stars
81
4 Stars
18
3 Stars
8
2 Stars
3
1 Star
7
88%of customers recommend this product.
(
101 out of
115)
Customer Reviews for OtterBox - Otter + Pop Symmetry Series Case for Apple iPhone XS Max - White Marble - Multicolor
Posted by: ScrubTech
Verified Purchase:Yes
Love otter box. Love the case. But hard to charge wirelessly. I use to just sit my phone down and go. Now I have to make sure it’s on there just right to charge. And doesn’t seem to charge as quickly.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, October 11, 2019
Hi there!
We're sorry for any frustration with wireless charging in your Otter + Pop Symmetry Series case. While that case is compatible with wireless charging, some PopTop materials may require removal for the best charging experience. Additionally, you may notice variations in performances between different chargers. If you continue having troubles with Qi charging, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry for any frustration with wireless charging in your Otter + Pop Symmetry Series case. While that case is compatible with wireless charging, some PopTop materials may require removal for the best charging experience. Additionally, you may notice variations in performances between different chargers. If you continue having troubles with Qi charging, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Dinuka222
Verified Purchase:Yes
Really hardy and useful case, the pop is ideal for an XS max
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kevkev
Verified Purchase:Yes
I love galaxy print. And this one is stylish and functional
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: RoxS08
Verified Purchase:Yes
Loved this case so much!! So beautiful and easy to use!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Disappointed
Verified Purchase:Yes
Had it 2 weeks and the button won’t balance it. Constantly falls over. I can’t believe I paid this huge amount to be no better than my $15 cover
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 1, 2019
Hi there!
We're sorry to hear that your Otter + Pop Symmetry Series case has left you feeling disappointed. We usually suggest pulling out the PopTop all the way, then pushing down one side. This allows you to use the side that's still popped out as the stand for your phone. If that doesn't help, give us a ring at 1-855-688-7269, and we'll get you helped out with some more troubleshooting tips!
Best,
OtterBox Customer Service Team
We're sorry to hear that your Otter + Pop Symmetry Series case has left you feeling disappointed. We usually suggest pulling out the PopTop all the way, then pushing down one side. This allows you to use the side that's still popped out as the stand for your phone. If that doesn't help, give us a ring at 1-855-688-7269, and we'll get you helped out with some more troubleshooting tips!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Sandy
Verified Purchase:Yes
Bought this case a few wks ago. Pretty but not functional. Very heavy to hold. Finger hold doesn’t support to stand phone side ways. It’s a little too short and phone flops down. Not the best or ideal.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 30, 2019
Hey Sandy,
We're so sorry this Otter + Pop Symmetry Series case isn't checking off all your boxes! The PopTop can support your phone horizontally, but not vertically. We apologize for any confusion. If you're having problems with your case, give us a call at 1-855-688-7269, and we'd be happy to dive in with some troubleshooting.
Best,
OtterBox Customer Service Team
We're so sorry this Otter + Pop Symmetry Series case isn't checking off all your boxes! The PopTop can support your phone horizontally, but not vertically. We apologize for any confusion. If you're having problems with your case, give us a call at 1-855-688-7269, and we'd be happy to dive in with some troubleshooting.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Ramiju2
Verified Purchase:Yes
Great case - protect the phone while being able to use the features
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Maggie31
Verified Purchase:Yes
I love the marble case. It's my favorite one. And the pop out.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com