Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for Google Pixel 4 XL Smartphone - Stardust/Clear
Average customer rating
4.5 out of 5
4.5
(15 Reviews)
Open Ratings Snapshot
Rating breakdown 15 reviews
5 Stars
11
4 Stars
1
3 Stars
2
2 Stars
1
1 Star
0
93%of customers recommend this product. 
(
14 out of 15
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Symmetry Series Case for Google Pixel 4 XL Smartphone - Stardust/Clear
Customer Rating
5 out of 5
5
Couldn't ask for anything better!
on November 6, 2020
Posted by: seascorpio82
Verified Purchase:Yes
Great feel in hand, lightweight yet protective, no finger smudges, accurate and reactive buttons.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
My new otter
on June 10, 2020
Posted by: Gerry
Verified Purchase:Yes
At one time I only bought otter cases..then because your products colors left a lot to be desired I went to other companies. This year you did a purple blue so I gave it a try. My thought is that you have a great product, how about some great colors.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Not what I expected
on April 28, 2020
Posted by: HJMCAP
Verified Purchase:Yes
I thought it was going to be a complete protective case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 4, 2020
Hi there!

We're sorry to hear about your disappointment with that Symmetry Series case. That Symmetry Series case has always been a sleeker, more pocket-friendly design. That being said, it has been through hundreds of hours of design testing to ensure it will hold up to the demands of your everyday life. Additionally, if you're looking to add another level of protection to your device, that case is totally compatible with Amplify and Alpha Glass. Feel free to check those protection options out here: https://www.otterbox.com/en-us/pixel-4-xl?prefn1=featuresRefinements&prefv1=Screen%20Protector

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
I love it, very quick and easy purchase.
on February 23, 2020
Posted by: Linda
Verified Purchase:Yes
I accidentally ordered the wrong one, and returned it, received the correct item promptly.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Worth the money
on January 16, 2020
Posted by: Shayla
Verified Purchase:Yes
Bought it 2 weeks ago, received it in the mail in about a week. Beautiful color, perfect fit :) only I don't like is that the rubber part is getting dirty, and I've only been using the case for a week. So will have to keep cleaning it every few weeks to keep it fresh-looking
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Nice case, could be smaller in hand
on December 18, 2019
Posted by: pixelpro
Verified Purchase:Yes
Another solid option from Otterbox but they need to figure out a way to slim down the Symetry line for a smaller fit in hand.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , December 23, 2019
Hi there!

We're sorry to hear that you're not totally satisfied with your Symmetry Series case! We appreciate your feedback, and we'll be sure to pass your thoughts up the ladder to our design team.

If you run into any other issues with your case, we're more than happy to get you helped out. Simply call us at 1-855-688-7269, and we can get you helped out.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Always a good buy
on December 9, 2019
Posted by: stevesmithis
Verified Purchase:Yes
There are two types of cases I usually look to when I buy a new phone, and Otterbox is the first. I've been using Otterbox cases for a very long time, and there's a good reason for that. This is a quality case that fits the phone well and gives me peace of mind without making the phone incredibly thick or heavy.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Retro, but inconvenient
on December 1, 2019
Posted by: CorgiLover
Verified Purchase:Yes
Bought this and been only using it for a week. I love the bright yellow color, makes me pop, but the silicon stains. I put it into my back pocket and my jeans stained the silicone edge. Now im scared to hold my phone sometimes because dirt might stain the yellow silicone (i hate staining, hence -2 stars). I wish I got the black one instead (I've owned black OtterBox cases before). Despite the staining, this case is no joke. I dropped a previous phone down an escalator with an otter box and my heart didn't even budge, i knew 100% my phone was fine (it was and no internal damages either).
One thing I'll say too, this case isn't as tight as my old one (same model, different phone). This seems easier to take on and off. Unsure if it's going to affect the phone protection, but its a remark.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, December 4, 2019
Hi Corgi Lover,

We're so sorry this Symmetry Series case isn't meeting expectations set by your previous cases!

Our engineers are always working to improve our cases and we're confident that this case will provide some of the best protection available to safeguard your investment. In addition, if those stains don't come out with soap and warm water, give us a call at 1-855-688-7269 and we'll try our best to help. If needed, we can easily set up a warranty!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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