Customer reviews from Case-Mate
Case-Mate - Tough Series Phone Case for Apple iPhone XS Max - Smoke / - Black
Average customer rating
1
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
2
Customer Reviews for Case-Mate - Tough Series Phone Case for Apple iPhone XS Max - Smoke / - Black
Customer Rating
1
Casemate cases are nit what they used to be :rage:
on October 19, 2022
Posted by: Patricio G.
I purchased a new case mate case for my iPhone XS Max, the first case it had 2 pieces. The interior piece broke the 2nd time i hato to remove the case (less than a week), without that interior part the outer part didn’t fit my phone anymore, i made the warranty claim and Case mate sent me a different case which i have been using it for 2 weeks and now the otter protector layer is peeling off of the new one… maybe is time to look a a new company because the quality that this company used to represent is not here anymore.
Response from Case-MateBy TR Wilhoit, October 20, 2022
Hello,
Thank you for your feedback. We're sorry to hear we were not able to provide the same case for replacement! Over time as devices age, some inventory is not replenished again. We would like to make sure you have a suitable replacement though. Please reach out to our Customer Service team by chat for assistance with this order.
Kind Regards,
Case-Mate Team
Thank you for your feedback. We're sorry to hear we were not able to provide the same case for replacement! Over time as devices age, some inventory is not replenished again. We would like to make sure you have a suitable replacement though. Please reach out to our Customer Service team by chat for assistance with this order.
Kind Regards,
Case-Mate Team
Written by a customer while visiting Case-Mate
Customer Rating
1
very disappointed.
on August 10, 2022
Posted by: Alexandra S.
i have always LOVED case mate cases. but this one has peeled after a few days of using it. money wasted.
Response from Case-MateBy TR Wilhoit, August 11, 2022
Hello,
Thank you for your feedback. We're so sorry to see something has happened! Please reach out to our Customer Service team by chat. They'd be glad to assist with a replacement item!
Kind Regards,
Case-Mate Team
Thank you for your feedback. We're so sorry to see something has happened! Please reach out to our Customer Service team by chat. They'd be glad to assist with a replacement item!
Kind Regards,
Case-Mate Team
Written by a customer while visiting Case-Mate