Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Series Case for Apple iPhone XS Max - Blue Nebula - Multicolor
Average customer rating
4.4 out of 5
4.4
(117 Reviews)
Open Ratings Snapshot
Rating breakdown 117 reviews
5 Stars
81
4 Stars
18
3 Stars
8
2 Stars
3
1 Star
7
88%of customers recommend this product. 
(
101 out of 115
)
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Customer Reviews for OtterBox - Otter + Pop Symmetry Series Case for Apple iPhone XS Max - Blue Nebula - Multicolor
Customer Rating
3 out of 5
3
Can’t use all my controls
on March 14, 2022
Posted by: Brybry
I’m not happy that I can’t use all my i-phones buttons with my otter box case on it. I have the Xs max , the Apple logo is a usable button, go to accessibility- touch-back tap-double tap there are several options it can be set for. I have mine set for screenshots. But it’s unusable with Otter Box case
Response from otterbox.comBy OtterBox, Customer Service Team, March 15, 2022
We're sorry to hear you're having some trouble utilizing the Back Tap feature of your iPhone while the device is covered with the Otter + Pop Symmetry Series Case. Although it makes sense that you wouldn't be able to activate your chosen double and triple-click shortcuts through the PopTop component, we would expect the case to allow such functionality above it.

We'd suggest that you try re-calibrating the settings while the case is on your iPhone if you haven't done so already. If we can be of any further assistance, please feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll always be happy to help!

Best,
OtterBox Customer Service Team


Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Love the cover
on September 13, 2021
Posted by: Dora04736
Verified Purchase:Yes
I love the otter box cover and the funny thing is it matches a hoody that my so has! I really love the colors of purple pink blue white.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Very nice
on September 8, 2021
Posted by: Trish
Verified Purchase:Yes
Love the color! Was looking for a style that wasn’t too bulky.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great product
on August 19, 2021
Posted by: Jules
Verified Purchase:Yes
This a great high quality phone case. It is sturdy and the built in pop up in the back is so useful. Best phone case I ever owned.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Kept my phone safe for over 2 years
on August 9, 2021
Posted by: annastk
I bought this case 2 years ago after upgrading to a new phone. I used to have such an issue with phone screens cracking but this case has truly kept my phone safe the entire time. Even as it has fallen apart (2 years is a long time for a case, the softer bits have been falling off slowly over time and the volume button bits are gone, as well as the piece around the speaker.) it has taken care of my phone. I haven't used a tempered glass screen protector on this phone because I just kept on forgetting to put it on, and despite many drops, I have no cracks anywhere on my phone. The only surface blemishes I have are minor scratches likely from it being in my pocket all the time. The only reason I am considering replacing this case is that the pop socket bit broke off about 2 months ago so now I can no longer attach pop sockets to the case. I've been holding off because I'm not sure when I will replace my phone (I've been technically due for an upgrade for 6 months), but I think I will get a replacement case and wait for the next gen iPhones to come out.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Love love it!!
on May 30, 2021
Posted by: mjweekes
Verified Purchase:Yes
I bought one for XS Max even tho I may migrate to an iPhone 12. No more cheap cases where the side buttons don’t operate for me! Love the pop out grip button.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Lilac
on April 29, 2021
Posted by: NOT A
Verified Purchase:Yes
The pop symmetry doesn’t also pop out and hold. ....
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Not bad
on March 7, 2021
Posted by: LolaT
Verified Purchase:Yes
Sturdy and nice color. Only issue is it doesn’t work very well with wireless charging. I think the pop socket keeps it from making a strong connection.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, March 9, 2021
Hi, Lola!

We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While that case is compatible with Qi charging, we do suggest removing the PopTop to improve charging functionality. Additionally, we recommend OtterBox Power accessories for best wireless charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269, and we can get you helped out!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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