Customer reviews from Case-Mate
Case-Mate - Twinkle Ombre Case for Samsung Galaxy Note20 Ultra 5G - Stardust - Multicolor
Average customer rating
2.4
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
1
4 Stars
1
3 Stars
0
2 Stars
3
1 Star
2
Customer Reviews for Case-Mate - Twinkle Ombre Case for Samsung Galaxy Note20 Ultra 5G - Stardust - Multicolor
Customer Rating
2
Normally the case is clear.
on March 16, 2023
Posted by: Karen K.
Normally the case is clear. It had a yellow tint all around the bottom portion, like it was just what I was stating mine looked like.
Written by a customer while visiting Case-Mate
Customer Rating
1
It is not clear like
on December 24, 2022
Posted by: Valerie-Jo R.
It is not clear like the photos show. I was sent a replacement for yellowish color all around. The new case is also yellow.
Written by a customer while visiting Case-Mate
Customer Rating
4
What I expected
on November 21, 2022
Posted by: ELIZABETH B.
Material seems sturdy, and looks just like the display picture. I love how the glitter looks against my black phone. I'd give it 5 stars but I don't have how it is protection wise just yet so it get 4 simply for that fact.
Written by a customer while visiting Case-Mate
Customer Rating
2
Yellows horribly
on May 4, 2022
Posted by: Sarah
Loved this case when I first got it but over time it has gotten extremely yellow. Thankfully it has protected my phone but I'm just disappointed in the color now. I also tried to email Casemate for my lifetime warranty and never got a response.
Response from Case-MateBy TR Wilhoit, May 5, 2022
Hi Sarah,
We appreciate your valuable feedback on your case! I'm so sorry to hear the case has not held up over time. It is under warranty though, so we are still happy to assist in a claim. Our team is available by chat or email at support@case-mate.com. I apologize if we have not responded back to you as sometimes requests do not make it through to our team. If you'd like to reach back out to us, we'd be happy to further investigate what may have happened and also assist with a replacement item! We hope to hear from you soon.
Kind regards,
Case-Mate Customer Service
We appreciate your valuable feedback on your case! I'm so sorry to hear the case has not held up over time. It is under warranty though, so we are still happy to assist in a claim. Our team is available by chat or email at support@case-mate.com. I apologize if we have not responded back to you as sometimes requests do not make it through to our team. If you'd like to reach back out to us, we'd be happy to further investigate what may have happened and also assist with a replacement item! We hope to hear from you soon.
Kind regards,
Case-Mate Customer Service
Written by a customer while visiting Case-Mate
Customer Rating
5
FITS REALLY WELL
on August 6, 2021
Posted by: Reisha F.
It really fits the Note 20 Ultra so well! Looks so nice!
Written by a customer while visiting Case-Mate
Customer Rating
1
Having to replace my phone screen after only 3 weeks
on July 8, 2021
Posted by: Courtney J.
This case might be pretty but it provides NO PROTECTION! My phone barely pressed against a hard surface and it crushed/cracked the edge of the screen causing major damage and costing me a fortune to have replaced. I also purchased the LuMee Glitter Ring at the same time and it broke after two days. Do not recommend!
Written by a customer while visiting Case-Mate
Customer Rating
2
Pretty, but didn't work
on June 2, 2021
Posted by: Sarah
I dropped my phone not even a week after getting it(had this case on) and the back of my phone cracked.
Written by a customer while visiting Case-Mate