Customer reviews from otterbox.com
LifeProof - WAKE Series for Apple iPhone 12 mini - Black
Average customer rating
3.2
(14 Reviews)
Rating breakdown 14 reviews
5 Stars
6
4 Stars
0
3 Stars
3
2 Stars
1
1 Star
4
60%of customers recommend this product.
(
6 out of
10)
Customer Reviews for LifeProof - WAKE Series for Apple iPhone 12 mini - Black
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Kira
Verified Purchase:Yes
I've had lifeproof brand cases on my last 2 iphones, and each time though I had the phones for 4+ years my case lasted longer than the phone, keeping it totally safe the whole time. When I got my new iphone I knew I'd get another lifeproof case. I was excited to see the new Wake case available made of ocean plastic, it made me feel much better about my purchase, but I was a bit concerned about how it would hold up compared to my old cases. It's been over a month, multiple drops and I officially feel confident saying I recommend this case!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dale
Verified Purchase:Yes
Bad: Can not charge the battery with a wireless charger. It is also difficult to pop the cover off the plug in port.
Good: Nice solid case and feel it protects the phone well.
Pros: motorcycling, Camping
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, September 14, 2021
Hi, Dale!
We're sorry to hear about your frustration with your NËXT case! We appreciate your feedback about the port door, and we'll be sure to let our design team know about your experience. While your case is designed with Qi charging in mind, we've found that some chargers perform better with our cases than others, so a different charging base may yield better results. If you run into any other issues with your LifeProof, give us a call at 1-888-533-0735, and we can get you helped out.
Best,
LifeProof Customer Service Team
We're sorry to hear about your frustration with your NËXT case! We appreciate your feedback about the port door, and we'll be sure to let our design team know about your experience. While your case is designed with Qi charging in mind, we've found that some chargers perform better with our cases than others, so a different charging base may yield better results. If you run into any other issues with your LifeProof, give us a call at 1-888-533-0735, and we can get you helped out.
Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: michele_b
Verified Purchase:Yes
I'm super happy with this phone case (as usual, I love Lifeproof). I like the aesthetics of it - nice color combo, fun texture on back. And even better, the main reason I bought it, it's made of recycled plastic! I've been using it for a couple weeks and it seems durable, I'm expecting I'll have this one for a long time!
Pros: Running, Camping, Hiking
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Eric
Verified Purchase:Yes
I bought this case online because I love the look and the sustainability. Once I got it I was quickly disappointed with how slippery it is. The phone slides out of my hand constantly. I quickly submitted a return and they never got back to me about it.
Pros: Exploring, Skiing, Running, mountain biking, Camping, Road Cycling, Hiking
Response from otterbox.comBy LifeProof, Customer Service Team, July 7, 2021
Hi, Eric!
We're sorry to hear about your frustration with your recent WĀKE purchase. We looked into your account, and we're seeing that we have already gotten your RMA started, so you should have email with return instructions already in your inbox. We recommend checking your spam folder if you're not seeing that email. For any additional help, give us a ring at 1-888-533-0735, and we can get you helped out.
Best,
LifeProof Customer Service Team
We're sorry to hear about your frustration with your recent WĀKE purchase. We looked into your account, and we're seeing that we have already gotten your RMA started, so you should have email with return instructions already in your inbox. We recommend checking your spam folder if you're not seeing that email. For any additional help, give us a ring at 1-888-533-0735, and we can get you helped out.
Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Adam
Verified Purchase:Yes
I like the design of this case and the profile of the phone in it. However, the plastic has a slightly grainy texture that makes it incredibly slippery and hard to hold onto! I bought this for the drop protection, but it’s already slipped out of my hands more than the cheap case it replaced ever did. I guess at least the phone will be safe when I’m constantly dropping it.
Response from otterbox.comBy LifeProof, Customer Service Team, April 14, 2021
Hi, Adam!
We're glad to hear that you're liking your WĀKE case for the most part! We appreciate your feedback about the grip of your case, and we'll be sure to let our engineers know about your experience. In the meantime, we have a great warranty, so if you run into any issues with your LifeProof, please don't hesitate to reach out to our helpful Customer Service Team at 1-888-533-0735, and we can get you taken care of.
Best,
LifeProof Customer Service Team
We're glad to hear that you're liking your WĀKE case for the most part! We appreciate your feedback about the grip of your case, and we'll be sure to let our engineers know about your experience. In the meantime, we have a great warranty, so if you run into any issues with your LifeProof, please don't hesitate to reach out to our helpful Customer Service Team at 1-888-533-0735, and we can get you taken care of.
Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Ghost261
Verified Purchase:Yes
Great case. Easy to assemble. Works as advertised. When ever I upgrade my phone I purchase a new LifeProof case. Never been let down. Only brand I would choose.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com