Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry+ Series Case for MagSafe for iPhone 14 Plus - You Lilac it - Purple
Average customer rating
4.1
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
20
4 Stars
5
3 Stars
6
2 Stars
1
1 Star
3
61%of customers recommend this product.
(
11 out of
18)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry+ Series Case for MagSafe for iPhone 14 Plus - You Lilac it - Purple
Customer Rating
3
Phone still shattered
on September 10, 2023
Posted by: Isabellej
I got this case because it is drop protectant, well I had this case for 2 weeks and the first time I dropped it my phone shattered. But it’s a pretty case.
Response from otterbox.comBy Customer Service, September 11, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Posted by: Leeb
Verified Purchase:Yes
Only downside was it did not fit in my defender holster, but I got the right one and all is well now. I wanted something bright, not black so it would be easier to find after dark
Written by a customer while visiting otterbox.com
Posted by: Mari
Verified Purchase:Yes
Love the color and feel of the case. Good grip and I can find it anywhere I leave it! 😁
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Protection Issue
on February 16, 2023
Posted by: Allison
I love the color and design of this case. I’ve always had outer boxes because I can sometimes be clumsy with my phones. The outer box cases have always protected my phones so I knew for my new iPhone 14 plus I wanted one. I didn’t like the colors of the other ones, but I loved this one. I didn’t really notice any problems with it until the second week. The buttons on the side that cover the volume buttons seem to move a lot. I know it sounds weird but it’s true! I remember seeing someone talk about this same issue when reading reviews previously… I didn’t really care about it because it still protected my phone. The main problem is how my case easily slips off of my phone on the right upper corner. I don’t know if it has less grab because of the camera? I’m so worried my phone is going to break now. Every time I take it out of my pocket that corner comes off. If I were you, I would probably not get the symmetry cases and get one of their other products. Cute colors though!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 17, 2023
Oh no! We're sorry to hear about your case Symmetry+ Series case struggles! This sounds very unusual, and we are certain that a replacement case will solve these issues.
Just give us a quick call at 1-855-688-7269 and we would be happy to get this set up for you.
Cheers,
OtterBox Customer Service Support
Just give us a quick call at 1-855-688-7269 and we would be happy to get this set up for you.
Cheers,
OtterBox Customer Service Support
Written by a customer while visiting otterbox.com
Posted by: Patricia
Verified Purchase:Yes
Protection is great. The chai color was perfect neutral color and I love it for the most part. The only reason I’m giving 4 stars is because the border of the case can stain (color rubbing off on to it). I do not put the phone in my jean pockets, it’s usually in my purse or on a table/desk. It’s not a drastic change that would make me change out the case, but for the price you would hope it doesn’t happen as quickly.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: JjJr
Verified Purchase:Yes
It’s pretty but very slick so I really don’t like it. First Otterbox that I’ve had that I’m disappointed with.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 6, 2023
Hey there! We're so sorry for any disappointment you've experienced with this Symmetry Series+ case. We're happy to hear you're a fan of the case design though. The synthetic rubber edging is there is help with the "grip-ability" of the case, but we appreciate your feedback on the materials and we'll be sure to share them with our design team for you. Please feel free to give our customer service team a call at 1-855-688-7269 with any questions or concerns.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5
By far my favorite otterbox symmetry for my iPhone
on January 28, 2023
Posted by: DeRon
I got the pinky swear and it’s making my product red iphone 24 plus shine even MORE! so pretty
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Rita p
Verified Purchase:Yes
Lightweight but strong! Keeps my phone safe. This is my 3rd case. Only needed to buy new case because I got a new phone.
Written by a customer while visiting otterbox.com