Thank you for sharing your feedback on the 50 Pint Dehumidifier with Wi-Fi (Energy Star).

We’re glad to hear that the unit is working as expected and that you’ve had no issues so far. It’s great to know it is performing reliably for your needs.

We appreciate you taking the time to share your experience. If you ever have questions or need assistance, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.

- Jessica

Hi there, Humphrey5456! Thank you for sharing your early experience with your new dehumidifier. We’re glad to hear your basement is staying dry and that you’re already noticing an improvement with the updated humidity settings. It’s great that the “set it and forget it” feature is making things easier compared to your previous unit.

We also appreciate your observation that energy usage units with smarter humidity control are designed to help run more efficiently by cycling on and off as needed, which can help reduce unnecessary continuous operation.

We hope it continues to perform well for you in the weeks ahead.

If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.

Thank you, and have a great rest of your day! - Maico

Thank you for sharing your detailed feedback—we’re glad to hear your 50 Pint Dehumidifier with Wi-Fi has been a solid replacement for your previous unit and that you’re enjoying the larger bucket and improved sight glass design. It’s great to know those updates are making day-to-day use easier in your basement environment.

Regarding your concern about the hose connection location, we understand why that arrangement would raise concern. The continuous drain port is positioned near the rear lower section of the unit, and in some configurations it can be close to the power cord exit point. This design is intended to support gravity or pump-assisted drainage options while maintaining a compact footprint, but we recognize that proximity can feel less than ideal depending on hose routing.

A few suggestions that may help improve safety and setup:
Route the drain hose downward and away from the cord path immediately after connection to create separation
Use hose clips or adhesive mounts to secure and guide the hose along a different path
Ensure the power cord is positioned to the side and not directly beneath or against the hose connection
If using continuous drain frequently, consider a slight elevation or stand to help better separate cord and hose routing

We appreciate you pointing this out—feedback like yours helps identify areas where design clarity and user safety can be improved. We’re glad the unit is otherwise meeting your expectations, especially given how heavily your previous unit was used. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
- Jessica