Customer reviews from sonos.com
Sonos - Refurbished Excellent - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Average customer rating
4.4
(3,179 Reviews)
Rating breakdown 3,179 reviews
5 Stars
2,234
4 Stars
470
3 Stars
238
2 Stars
116
1 Star
121
88%of customers recommend this product.
(
2,679 out of
3,059)
Customer Reviews for Sonos - Refurbished Excellent - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Customer Rating
1
Battery Issues
on December 31, 2023
Posted by: Frustrated User
from Denver, CO
I typically listen to a portable speaker like this 1-2 times per week but this Move device is so unreliable - the battery drains between uses: if I haven't used it in 2 weeks after being FULLY charged the battery is often completely dead. I end up using this very rarely because it doesn't hold a charge. I have logged multiple cases with customer support and the best they offer is for me to recharge it, send diagnostics after and then again after a week and then I hear nothing back from them and have to contact them again and start the process all over. Unreliable device, meh sound quality, poor customer support.
Cons: Battery consistently dies, Difficult Setup, Difficult to Use, Poor Sound Quality, Unreliable, Unresponsive customer service
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Posted by: 2ndstory
from Sonoma, CA
Verified Purchase:Yes
Easy to add music to patio dinning.
Pros: Easy to Set Up, Streams All My Music, and More, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
By far the best portable Bluetooth speaker I've ever owned
on December 30, 2023
Posted by: Brad
from Duluth, GA
Verified Purchase:Yes
I love hosting and entertaining. Had a bunch of echos throughout the house and now want to replace them all with Sonos after having just one. By far the best speaker I have owned and would love to get more!
Pros: Expandable, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Posted by: TB
from San Antonio, TX
Verified Purchase:Yes
Love it. Just mentioned I was wanting a different Sonos speaker and got this one as a Christmas gift. I have other portable bluetooth speakers and didn't think I would use this feature. Sound is so much better and all you do is lift it off its charging ring to move it. So easy I take it to the patio for grilling or just another room for short uses.
Pros: Easy to Set Up, Expandable, Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Posted by: Col Ray
from Dayton, Ohio
Verified Purchase:Yes
Perfect combination of sound quality and portability. Love the charging base. Sonos app lets you set this speaker up to access multiple WiFi connections. I use this weekly at my church to play music for volunteers at out Food Pantry.
Pros: Different Music, Different Rooms, Easy to Set Up, Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Posted by: Rob F
from Boca Raton FL
Verified Purchase:Yes
Would buy again
Pros: Easy to Set Up, Expandable, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Posted by: CharredRamen
from Madison WI
Verified Purchase:Yes
I like that i can group my Arc and Sub to the Move Device, but the music glitches sometimes like it does a quick pause or a skip like cd's used to do and its really annoying. This is the only reason i gave it 4 stars instead of 5. Other than that it has great sound, portable, easy to set up, and looks good.
Pros: Easy to Set Up, Superior Sound, Wireless
Cons: when Grouped to the Arc, the music glitches
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Posted by: RC
from Lovelady TX
Verified Purchase:Yes
I have found it to be perfect in size and quality. I can easily take it with me wherever I go if needed. I absolutely love it.
Pros: Easy to Set Up, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com