Customer reviews from sonos.com
Sonos - Refurbished Excellent - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Average customer rating
4.4
(3,179 Reviews)
Rating breakdown 3,179 reviews
5 Stars
2,234
4 Stars
470
3 Stars
238
2 Stars
116
1 Star
121
88%of customers recommend this product.
(
2,679 out of
3,059)
Customer Reviews for Sonos - Refurbished Excellent - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Customer Rating
4
Please allow multiple speakers on Bluetooth
on September 4, 2020
Posted by: quotient2
from Knoxville TN
Great. As always. Please allow multiple speakers on BlueTooth tho.
Pros: Easy to Set Up, Streams All My Music, and More, Superior Sound, Wireless
Cons: Great, please add multiple Bluetooth
Written by a customer while visiting sonos.com
Customer Rating
4
I love. great sound, compact easy to carry, looks good
on September 4, 2020
Posted by: Mamak
from Cranbrook
I already have a full theatre room full of sonos. Amazing sound. If I don't use the move for awhile I can add to my other Sonos system. I use everyday. I am disappointed in setting up with google assistant I had it working then it stopped I find it hard to troubleshoot.
Pros: Different Music, Different Rooms, Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
Cons: Difficult Setup
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3
nasty installation
on September 4, 2020
Posted by: stationmaster
from Grandora
The app is a nightmare. Installation is problematic. Limited Wi-Fi application. If/when you get it working, awesome sound.
Pros: Superior Sound
Cons: Difficult Setup, Difficult to Use
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
I plan on adding more Sonos speakers to my home.
on September 4, 2020
Posted by: Randy
from North Vancouver
I already have Sonos Amp and Sub I use TV and music audio in my living room(Ceiling Speakers by another brand), and my son has Sonos One. I needed a new Bluetooth portable speaker and considered anything/everything I could find. Sonos Move was easily the front runner for Bluetooth portable speaker with exceptional sound quality. Plus it can integrate with my home system which is a fabulous addition to my home system. However setup is a bit of a pain and not as simple as pulling the speaker out of the box, connect to phone via Bluetooth and your rock'n....there is more to it than that. You have to setup using your phone app and wifi network before you can use Bluetooth. My first setup was done using wifi network at a vacation property. When I got home and tried connecting to my home wifi network my setup issues began. Long story short...multiple app downloads, reset Move twice, then my sub would not play sound, then home system could not connect to wifi, easily 2+ hour trying to trouble shoot on my own, easily 2+ hours working with Sonos Support(they are awesome), and over the course of 2 days we figured out my wifi network needed to be reconfigured. So another 1+ hour with my internet service provider tech support to sort out the network. Then another hour to reconnect everything....finally it all works. That was a month ago, but it was worth it. I love the sound quality and versitly of the entire system. Set up was but a bit a journey but at least I have a system with exceptional sound quality and I have created new curse words that I will make available on request.
Pros: Expandable, Streams All My Music, and More, Superior Sound, Wireless
Cons: Difficult Setup
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
1
Horrible Connectivity
on September 4, 2020
Posted by: James
from Atlanta, GA
I have purchased over a dozen different Sonos speakers and all of them have been great - with the exception of the Sonos Move. This product is horrible. It cannot play sound without complete gaps in sound every 5-30 seconds. It does not matter what the source of the sound is. I have spent over 8 hours on the phone with Sonos customer support and they cannot find anything wrong with it or with my WiFi. Every other Sonos speaker in the house works perfectly. This one is horrible.
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
5
Great product
on September 3, 2020
Posted by: Jim
from Columbus
Portability and attractive
Pros: Easy to Set Up, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
4
Great speaker! Needs a little software tweaking.
on September 3, 2020
Posted by: Frog Queen
from Blacksburg, VA
We love our SONOS products, especially the MOVE. Two things that need improving are the interface with Apple devices and the fact that the speakers cut out frequently. Both appear to be software issues.
Pros: Different Music, Different Rooms, Easy to Set Up, Expandable, Mobile, Superior Sound, Wireless
Cons: Cuts out sometimes
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Quality
on September 3, 2020
Posted by: Happy Ears
from Detroit
I find the quality immeasurable on all levels and I will only expand on the richness of the sound in the future
Pros: Easy to Set Up, Expandable, Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com