Customer reviews from sonos.com
Sonos - Refurbished Excellent - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Average customer rating
4.4 out of 5
4.4
(3,179 Reviews)
Open Ratings Snapshot
Rating breakdown 3,179 reviews
5 Stars
2,234
4 Stars
470
3 Stars
238
2 Stars
116
1 Star
121
88%of customers recommend this product. 
(
2,679 out of 3,059
)
Best Buy Privacy Policy
Customer Reviews for Sonos - Refurbished Excellent - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Customer Rating
5 out of 5
5
Love, love, love this speaker
on September 6, 2020
Posted by: Michelle
from Los Angeles, CA
I bought the Move so that I could enjoy music on the move. This aptly named product delivers great sound outside and inside and is a compliment to the two other Sonos speakers in the house.
Pros: Different Music, Different Rooms, Easy to Set Up, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3 out of 5
3
Love the product, difficult time setting up Alexa
on September 6, 2020
Posted by: Brian H
from Houston, Texas
I really like the mobility of the Move. I can bring it from in-house, to the garage to workout, to the pool to listen. I am, however, having a hard time setting it up with Alexa. Alexa is connected and will tell me it will play a certain song and it doesn't, or it tells me to connect it trough the app which I've already done. I didn't find great customer support to help me with this.
Pros: Superior Sound, Wireless
Cons: Difficult Setup
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
1 out of 5
1
The app is terrible....I have to delete and re-load everyuse
on September 6, 2020
Posted by: Sell this garbage
from Sacramento
App is terrible, have to delete and reload every use...stalls, doesn't connect, pathetic
Cons: Difficult Setup, Difficult to Use, Poor Sound Quality, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
5 out of 5
5
Best speak ever with the easiest set up
on September 6, 2020
Posted by: Forrest
from Ma
I bring the move everywhere in and outside my home. I love it!
Pros: Different Music, Different Rooms, Easy to Set Up, Expandable, Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5 out of 5
5
Yes
on September 6, 2020
Posted by: Brad
from San Antonio, TX
The speaker sounds great. I use it on my front porch every evening. Best purchase I've made in years.
Pros: Different Music, Different Rooms, Easy to Set Up, Expandable, Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5 out of 5
5
Move speakers
on September 5, 2020
Posted by: Hector Cruz
from Ewa Beach, Hawaii
Awesome speaker I use the speaker in the kitchen/leaving room and move to the patio/pool when needed.
Pros: Easy to Set Up, Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
4 out of 5
4
Happy with this purchase
on September 5, 2020
Posted by: Josh the quilter
from Evanston IL
This is for our deck primarily. In the winter I will bring it in and use as a zone for my art studio
Pros: Easy to Set Up, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3 out of 5
3
Good speaker but lacking in volume
on September 5, 2020
Posted by: rawksongs
from Salt Lake City, UT
was excited to get my MOVE & love when playing music but got it specifically to use for outdoor movie sound on our deck. When using the Bluetooth function the sound volume is reduced by like 50%. We've tried a number of suggested fixes & nothing worked to improve volume. So then we did it over wifi with airplay & same problem. Also we've taken it couple of times & it won't function even though it's fully charged so then we have to reconnect to the base & it works. So great idea but not functioning at the high capacity I expect from Sonos & especially for the heft price tag
Pros: Superior Sound
Cons: Difficult to Use, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
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