Customer reviews from sonos.com
Sonos - Refurbished Excellent - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Average customer rating
4.4
(3,179 Reviews)
Rating breakdown 3,179 reviews
5 Stars
2,234
4 Stars
470
3 Stars
238
2 Stars
116
1 Star
121
88%of customers recommend this product.
(
2,679 out of
3,059)
Customer Reviews for Sonos - Refurbished Excellent - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Customer Rating
4
Great product, trouble setting up.
on September 12, 2020
Posted by: Jamie K
from London, ON
Now that I have the product set up, I absolutely love it. The sound quality is great and I love that it is wireless so I can listen to it anywhere. However, I had a lot of trouble setting the speaker up. I called customer service and the first person I spoke with was extremely rude and was not answering my questions. He told me he wouldn't be able to help me anymore. Which was extremely frustrating as I had this new speaker and no way to troubleshoot how to get it working. I ended up calling back customer service and thankfully got another team member to speak with. She was much more friendly and although it took an hour on the phone to get the speaker working, I was able to complete the set up. The product itself is great, but the customer service could be improved.
Pros: Superior Sound, Wireless
Cons: Difficult Setup
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Excellent products
on September 12, 2020
Posted by: Stella
from Canada
Great products, easy setup, if you ever have a problem their tech people are wonderful. Highly recommend SONOS.
Pros: Easy to Set Up, Expandable, Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
NICE!!
on September 12, 2020
Posted by: PM
from Michigan
Pricey but......worth it I suppose. I know that sounds skeptical but, I still can believe the awesome sound that comes outta' that lil' box!
Pros: Easy to Set Up, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Love the mobility, love the sound.
on September 12, 2020
Posted by: SamFirePlug
from Palm Springs, CA
For use on a back patio, supplements wired built ins. Provides deeper richer sounds. Acts as a sub.
Pros: Easy to Set Up, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
4
Really like the sound.
on September 12, 2020
Posted by: DonT
from Gainesville, GA
Looks good, long battery life, great sound, moisture and dust resistant, Wi-Fi AND Bluetooth capability. Would like to be able to unpair, and pair more easily so I could just take one speaker somewhere. Harder to carry two and whatever else you need to do something.
Pros: Different Music, Different Rooms, Easy to Set Up, Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Highly recommend
on September 12, 2020
Posted by: Aloha
from Hilo,HI
Can't wait for the ARC to arrive to round out my AV system. Selling my THX system
Pros: Expandable, Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Move is Fantastic
on September 12, 2020
Posted by: RichGolfs
from Boston, MA
We used the Move all summer at the beach, nearly every day. Battery lasted almost all day, great sound quality, very loud when needed. Easy for others to connect. Only drawback, well, not really a drawback, is that when on Bluetooth you can't use the Sonos app, you must use whatever app you want for your music. So, this can confuse some non-tech-savy folks.
Pros: Easy to Set Up, Streams All My Music, and More, Superior Sound, Wireless
Cons: Can't use Sonos app when on bluetooth connection
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
very good speaker
on September 12, 2020
Posted by: ELS
from MS
I bought this to use around the pool and patio. Streams everything great. Good sound far superior to anything else i have used on bluetooth, etc. Just a bit bulky but from inside to outside not bad. Do not think I would travel with it to anywhere and it is too heavy and big.
Pros: Easy to Set Up, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com