Customer reviews from sonos.com
Sonos - Refurbished Excellent - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Average customer rating
4.4
(3,179 Reviews)
Rating breakdown 3,179 reviews
5 Stars
2,234
4 Stars
470
3 Stars
238
2 Stars
116
1 Star
121
88%of customers recommend this product.
(
2,679 out of
3,059)
Customer Reviews for Sonos - Refurbished Excellent - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Customer Rating
1
New app is shattering my love for Sonos
on September 30, 2020
Posted by: Mike
from Vancouver, Canada
I have 2 homes - and thousands of dollars invested in Sonos systems between the two. We've used Sonos for years - and converted many friends to the platform. I never would have believed I'd write a post about Sonos like this. The new app sucks. I can't sugar coat it. I don't think I ever had an issue with the original app. Unfortunately you can have the best hardware in the world - but if the software that drives your wireless speakers is unreliable then it doesn't matter. I think it speaks volumes that there isn't any option to even give a review of the app here. Clearly it's not given the same priority as the hardware - which is crazy because the app is literally the brains of the Sonos system.
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
3
Battery issue
on September 30, 2020
Posted by: Boom Boom
from San Diego
Setup and sound quality are great. I have completely shut down the Move and yet if she sits for sveral days, the battery will be very low. She cannot hold a charge..
Pros: Easy to Set Up, Superior Sound
Cons: Battery doesn't last
Written by a customer while visiting sonos.com
Customer Rating
2
Probably would buy again??
on September 29, 2020
Posted by: Robo
from Mt Pleasant, SC
I like the speaker and it streams music where I want but I cannot understand why the battery drains when in the off mode after a full charge. Tech specs indicate it will drain in less than 5 days (sad). It should be able to hold a charge in the off position for much longer like all of my other charging electronics with today's technology.
Pros: Superior Sound, Wireless
Cons: Battery Drain
Written by a customer while visiting sonos.com
Customer Rating
5
Sonos Move
on September 29, 2020
Posted by: Jim the Runner
from Villanova PA
Take out to pool and roam the house
Pros: Easy to Set Up, Portable, Wireless
Cons: Poor Sound Quality
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
4
I wish MOVE was easier to use between two locations w/ WiFi
on September 29, 2020
Posted by: KK Stile
from A2, MI
An option in the app to use Move with WiFi at two locations would be fantastic. I have to reconnect it every time I go to the beach house and the system has a tough time finding it.
Pros: Free Control Options, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
4
Great sounding product
on September 29, 2020
Posted by: Blisken
from Canada
The only problem so far is that the app. keeps disconnecting and you have to have the app on your screen to run the volume from your phone, please fix
Pros: Different Music, Different Rooms, Expandable, Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3
Not as seamless as advertised
on September 29, 2020
Posted by: Lee
from Fernandina Beach fl
Difficult to go from music to tv/movie. Resets if movie pause, goes back to music.
Pros: Streams All My Music, and More, Superior Sound, Wireless
Cons: Difficult to Use, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
2
good hardware TERRIBLE SOFTWARE! 2ND GEN SONOS APP IS BAD
on September 29, 2020
Posted by: NICHOLS
from PHILLY
I HAVE BEEN WITH SONOS SINCE THEY FIRST CAME OUT. I JUST UPGRADED ALL MY HARDWARE TO THE MOST RECENT OFFERING. I HAVE 2 MOVES, PORT, AND PLAY 5'S. AT 2 DIFFERENT HOMES. GOOD HARWARE WITH GREAT SOUND BUT THE PREVIOUS SONOS APP WAS EXCELLENT. SONOS 2 IS TERRIBLE. I HAVE TO RE-SET UP ALEXA EVERYTIME I USE IT.
Pros: Expandable, Superior Sound, Wireless
Cons: Difficult Setup, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com