Customer reviews from sonos.com
Sonos - Refurbished Excellent - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Average customer rating
4.4
(3,179 Reviews)
Rating breakdown 3,179 reviews
5 Stars
2,234
4 Stars
470
3 Stars
238
2 Stars
116
1 Star
121
88%of customers recommend this product.
(
2,679 out of
3,059)
Customer Reviews for Sonos - Refurbished Excellent - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Customer Rating
4
I would buy this product again
on October 7, 2020
Posted by: CB
from Katy, Tx
Was difficult setting up the Move but once it was set up, it works great
Pros: Expandable, Streams All My Music, and More, Superior Sound, Wireless
Cons: Difficult Setup, Unreliable
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
4
Yes.
on October 7, 2020
Posted by: Bravo
from Califas
The speaker is great, I like the mobility, however, the SONOS app is trash and is always freezing on me.
Pros: Superior Sound, Wireless
Cons: Unreliable
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
4
Outstanding quality product; navigation a bit difficult.
on October 7, 2020
Posted by: Keith
from Fort Lauderdale, Florida
The sound quality is truly outstanding! A wonderful addition to my home. However, I really struggle with the navigation. I wish I had an instructive guide.
Pros: Easy to Set Up, Superior Sound, Wireless
Cons: Difficult to Use
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3
Good sound, could be easier to use.
on October 7, 2020
Posted by: The wobbly cyclist
from PA
The sound is terrific in such a small package. It's not as mobile as I had hoped. When using via Bluetooth, it will only to one phone at a time. So if I connected to it and then left the area, my wife couldn't connect her phone unless I had disconnected before I left. Also, I took it on a trip this summer and didn't bring the base. It wouldn't charge through the usb-c cord. That could be an equipment issue. Overall, I LOVE Sonos and was excited for the mobility of this one, but alas it will stay at home-still sounds great though.
Pros: Superior Sound
Cons: Difficult to Use
Written by a customer while visiting sonos.com
Customer Rating
3
Not as movable as you think: Bluetooth and Wifi issues
on October 6, 2020
Posted by: Sam
from Vancouver BC
I have had to reboot and hard reset this device more than any ever purchased, including amps, mic's, Bluetooth speakers, and any audio equipment. It appears to work in wifi or bluetooth, but when returning back to a wifi setting, all previous setup info is lost. Took on a 4 week trip in campervan and could not use Bluetooth at all. Essentially became. Brick for 4 weeks. Sent info to Sonos but no reply. Audio great but wifi Bluetooth issue has been appalling for me. Resetting device, reinstalling app, and lack of communication have made me question my purchase. Was too late to return to store.
Pros: Superior Sound, Wireless
Cons: Difficult to Use, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
3
I would not buy this product again
on October 6, 2020
Posted by: Ray
from Denver CO
I should have spent a little more on the 5. The Move has been temperamental to set up and re-connect. We have this in a 2nd home and a half dozen other Sonos products in our main home. I would have expected this to connect and work as seamlessly as the others, but that's not the case. I had to completely delete my existing Sonos app, add this Move and the reconnect with my home Sonos speakers when we got back home. My wife still can't connect to the Move via wifi and has to use the bluetooth setting. Needless to say, it's not pretty. "I want to play music, is it on the wireless or bluetooth setting?" Honestly, it's just been so disappointing. Lastly, the other Sonos speakers in our home, while more expensive, also sound 100% better. This sounds like a Sony or JBL speaker, none of the depth and spacial "specialness" of their other speakers. For this money, you can do a lot better - or upgrade and spend a little more, or just save your money and by something cheaper.
Pros: Expandable, Streams All My Music, and More, Wireless
Cons: Difficult Setup, Difficult to Use, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
3
The product is nice but has some issues.
on October 6, 2020
Posted by: Boat Captain Blake
from Houston, TX
I like to have the ability to stream wi-fi music via Sonos and to be able to move the speaker around indoors and outdoors. Not having to be within a short distance from a bluetooth device is a big advantage. The sound quality is good but have had volume fluctuation issues that seem difficult to resolve.
Pros: Different Music, Different Rooms, Easy to Set Up, Streams All My Music, and More, Superior Sound, Wireless
Cons: Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
5
Great product
on October 6, 2020
Posted by: Jerry
from New jersey
Love it and love the flexabikity
Pros: Easy to Set Up, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com