Customer reviews from sonos.com
Sonos - Refurbished Excellent - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Average customer rating
4.4 out of 5
4.4
(3,179 Reviews)
Open Ratings Snapshot
Rating breakdown 3,179 reviews
5 Stars
2,234
4 Stars
470
3 Stars
238
2 Stars
116
1 Star
121
88%of customers recommend this product. 
(
2,679 out of 3,059
)
Best Buy Privacy Policy
Customer Reviews for Sonos - Refurbished Excellent - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Customer Rating
5 out of 5
5
Fantastic
on October 15, 2020
Posted by: EST
from St. Simons Island
Easy to set up and sounds amazing. Fabulous on home network and away from the Sonos network on Bluetooth.
Pros: Different Music, Different Rooms, Easy to Set Up, Expandable, Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
4 out of 5
4
Good sound with good frequency range and volume
on October 15, 2020
Posted by: DW
from Cary, NC
The expensive Move has good sound even outdoors. Battery life is acceptable but not outstanding. I do not like that it only can connect to one wi-fi without a total reset - I have two homes plus would like to take it when visiting other places with wi-fi. That leads to the next issue. When away from my home wi-fi it will stream via bluetooth from a phone, etc, but the MY SONOS favorites, radio stations, playlists are not available. What you can stream via bluetooth is only what your phone or other bluetooth device can access from outside the SONOS app. This to me is a huge omission in the Move's capability. Even when on bluetooth I would expect the phone's SONOS app to bring my streaming SONOS content to the Move, even my private content residing on my personal web-accessible media server. (i.e., Plex)
Pros: Different Music, Different Rooms, Easy to Set Up, Expandable, Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3 out of 5
3
yes
on October 15, 2020
Posted by: RJL
from Akron
Loses connectivity on occassion
Pros: Streams All My Music, and More, Superior Sound, Wireless
Cons: Unreliable
Written by a customer while visiting sonos.com
Customer Rating
4 out of 5
4
Solid Speaker
on October 15, 2020
Posted by: Rexy
from Los Angeles
Great product. Although i find it hard to connect to different devices and switch between apps etc. Google assistant is not great and does not turn off when asked.
Pros: Superior Sound, Wireless
Cons: Difficult to Use
Written by a customer while visiting sonos.com
Customer Rating
5 out of 5
5
Best Purchase in A Long TIME
on October 15, 2020
Posted by: Reba
from Arizona
This is the best all around purchase I've made in a long time. The sound is AWESOME. I use it much more the I anticipated. I use it with my phone or Alexia. In the house and easlily take it to me porch or out to the back to have while enjoying company around the fire-pit. We hae taken it camping and on to the Beach. We travel with it also. It Amazing and has been with us in the cold, the damp nite air, light rain and of course great sunny days. Love the Move.
Pros: Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5 out of 5
5
Great Product
on October 15, 2020
Posted by: Jon
from Southern Michigan
Charge lasts as long as we are on the porch. Can also easily grab the speakers and take them down to the lake front Easy to take them with us on our motor home trips
Pros: Different Music, Different Rooms, Easy to Set Up, Expandable, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5 out of 5
5
Sonos review
on October 15, 2020
Posted by: Al
from Huron, Ohio
Great sound device. I also have a Bose speaker and have to say they are comparable quality however, the Sonos is more versatile.
Pros: Easy to Set Up, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
2 out of 5
2
Initial Connectivity Issues
on October 15, 2020
Posted by: Al G
from Venice, Ca
I may be borderline technically challenged. Wi-Fi connectivity issue have always plagued me. My different wi-fi capable products seem to have a mind of their own and having different wi-fi's make it more challenging. None the less, my new sonos move would not connect with my wi-fi and it took about 4 hours of my time with two different technical support individuals to correct the issue. So be forewarned, if you are looking for a simple plug and play unit for mostly bluetooth use, there are simpler alternatives.
Pros: Superior Sound, Wireless
Cons: Difficult Setup, Difficult to Use
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
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