Customer reviews from sonos.com
Sonos - Refurbished Excellent - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Average customer rating
4.4
(3,179 Reviews)
Rating breakdown 3,179 reviews
5 Stars
2,234
4 Stars
470
3 Stars
238
2 Stars
116
1 Star
121
88%of customers recommend this product.
(
2,679 out of
3,059)
Customer Reviews for Sonos - Refurbished Excellent - Move Smart Portable Wi-Fi and Bluetooth Speaker with Alexa and Google Assistant - Black
Customer Rating
5
Love it
on October 23, 2020
Posted by: Dave
from Pennington, NJ
No criticism
Pros: Different Music, Different Rooms, Easy to Set Up, Expandable, Free Control Options, Streams All My Music, and More, Superior Sound, Wireless
Cons: Difficult to Use
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
One tough speaker
on October 23, 2020
Posted by: Rob
from Kansas City, MO
Bought the Move for taking in the RV since it's so much easier to setup than the built-in units. Filling the space with awesome sound takes seconds. The best part, though, was when it accidentally fell off an outdoor table it continued playing and working great. It does have some scars on the grill where it hit the pavement (it's not scratch proof), but it demonstrated itself to be tough and worth the money.
Pros: Easy to Set Up, Expandable, Streams All My Music, and More, Superior Sound, Tough, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
I would recommend this product. I love it. Sounds great.
on October 22, 2020
Posted by: Annie
from Killingly ct.
I like this product due to I can take to the beach and on vacation.
Pros: Easy to Set Up, Expandable, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
3
Sounds good but .....
on October 22, 2020
Posted by: Doggfatha
from AZ
Speakers constantly disappear from the system or they go offline. There are no clear instructions on how to fix it quickly. Even if you completely reset the speaker and try to add it on as new, it does t work sometimes. For the price, this shouldn't happen. Extremely disappointed in SONOS reliability when I want to listen to my system.
Pros: Different Music, Different Rooms, Easy to Set Up, Expandable, Streams All My Music, and More, Wireless
Cons: Difficult to Use, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
4
Mixed Feelings
on October 22, 2020
Posted by: Tina
from Greensboro, NC
I have mixed feelings about my Sonos, more based on my experience with the company than the actual item. It was fairly easy to set up but I had some difficulty finding a "manual" to help with understanding its features. Also, when I contacted customer service about some questions not addressed in the online manual or any YouTube video that I could find, I was disappointed in the rep's knowledge. He seemed uninterested to help and had to refer to a manual himself to answer some questions that were frankly, pretty basic. Overall, the sound is good on this item and I love that it is portable, but I think Sonos needs to make things easier on the customer when it comes to service.
Pros: Easy to Set Up, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
1
I won't buy this product again
on October 22, 2020
Posted by: C
from Portland, OR
Move is a nightmare to switch from Wifi streaming to Bluetooth, system lists it and we have to go through full reset to add it again.
Cons: Difficult Setup, Loses signal switching Bluetooth/Wifi, Unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting sonos.com
Customer Rating
3
Move
on October 22, 2020
Posted by: Mike R
from Boston
Works great but it's very heavy and bulky.
Pros: Easy to Set Up, Streams All My Music, and More, Superior Sound, Wireless
I would recommend this to a friend!
Written by a customer while visiting sonos.com
Customer Rating
5
Highly recommend
on October 22, 2020
Posted by: user
from southern ca
Have taken it on trips as well as used it to enhance my existing Sonos outside.
Pros: Easy to Set Up, Expandable, Streams All My Music, and More, Superior Sound, Wireless, adds to outdoor sound driven by sonos amp
Cons: bluetooth is finicky and loses connection
I would recommend this to a friend!
Written by a customer while visiting sonos.com