Originally bought a pair ~2 years ago on sale, they worked perfectly the whole time I had them before they were stolen a year later. Finally decided to replace them and the noise cancellation on the new ones is no where near as good. Disappointing especially having paid twice the price this time. The old ones were great for studying in crowded areas. With these, even on the highest setting I can still hear just one person talking at a normal volume in the same room. The audio is good quality still but given that the noise cancellation barely works, definitely not worth the price.
Response from bose.comBy Customer Support, August 18, 2025
Hi Jenna, thank you for sharing your experience, We're really sorry to hear about the disappointment with your new pair, especially after having such a positive experience with your previous ones. It’s completely understandable to feel let down, especially after investing more this time around.
While the audio quality is still meeting expectations, we want to help you get the most out of your noise cancellation feature. Sometimes, performance can be affected by settings or environmental factors, so we recommend trying the troubleshooting steps outlined through the link below. These tips may help optimize the noise cancellation and improve your overall experience.
https://bose.life/4lDMAXj
If you continue to have issues, please don’t hesitate to reach out to our customer service through this link: https://bose.life/48EXztC
I love the quality of sound, as well as the different listening modes. However they do not work well when paired with more than 1 device so that lost them a star. Pretty good!