I have had some issues with the product but the services and warranty has been very helpful
Response from bose.comBy Customer Support, Eric, December 20, 2023
Hi Jim, We're sorry to hear that you experienced issues with your product, but are happy to hear that our customer service team was able to help you resolve your issue!
I bought this for a Christmas surprise for my wife. It will be her third Bose QC series headphone. She is an avid news reader and music aficionado, using her headphones several hours each day! With that in mind, only the best product fits her need!
Quality headphones! This is my 3rd set and quality is really good! The only hitch is the way they connect via bluetooth with my Samsung TV. When I connect the TV without using the app to do so, the sound quality is terrible and the volume control skips 6 levels either way. So, I have to take the extra step of using the app to connect to the TV every time and then the sound quality and volume control works like it should. Not sure if the faulty direct connection is a Bose or Samsung issue. However when connected to my iPhone for music or my iPad for watching movies on a plane, the Bose headphones are great!
I purchased these to replace a 7-year old Bose headset that has been used a lot. I loved the old headset so much I bought another Bose headset. I was surprised at how much better the noise cancellation has gotten. I used it while operating some lawn equipment and I could still hear the music.
My husband bought me a pair a year and a half ago for my birthday. They've been mostly great (some issues with sound cutting out while watching movies). However they just stopped working out of nowhere. Fortunately customer service was wonderful and after troubleshooting they're providing an exchange. I can't wait to receive the replacement - just wish I wasn't going to be without headphones for 2+ weeks!