I bougth this back in 2022 and the sound in the right ear usually stops working at some point. I've had to get it replaced under warranty probably about 7 times. Right now it works great, except for the Bluetooth. When my headphones are connected to both my phone and my laptop, the "active audio" always comes from my laptop which I always have the sound muted. It won't automatically play the sound that comes from my phone, which is frustrating. so it isn't detecting that sound is coming from my phone. I have to turn off Bluetooth on my laptop or disconnect from the Bose app every time.
Response from bose.comBy Customer Care, September 24, 2024
Hi. Thank you for your post. I am glad to know that you are finding it great having the headphones. With multipoint connections, please read the steps and tips here, https://bose.life/3MZTXt6. If you need any more help, please feel free to contact us at https://bose.life/3BgUIIU. We would love to assist. Marvin - Customer Support
So far I have to say I love my headphones. They're comfortable to wear, easy to use and the sound is perfection. I like how I can control the music, volume and modes just from my headset and also enjoy how I can alternate between noise cancellation and aware modes. The colors are also an added plus. Give them a go... you won't regret it!
I want to listen to my music on Pandora to start with. My other headset allowed me to. I don’t want to join the apps that Bose is telling me I need to join. I want to turn it on and have it work. So far it’s still in the box because I got so angry with it. HELP PLEASE
Headphones were easy to set up which I appreciate as I am not that tech savvy. Although the headphones do not completely block out the F-35s that fly over my house, they sufficiently mute them that I can hear my audio book and the phone. I have low vision and am very dependent on my ability to hear things on my devices so there are very helpful.