First pair I've purchased for myself, I love them. Had tried out friends' before and wasn't sure about them - the noise canceling feature seemed to give me headaches but these have been great so far. Being able to switch between the aware and quiet easily is a nice touch. Sound is great, battery lasts much longer than I expected.
I like everything EXCEPT the noise of things like steam, water running, etc in the background can be heard like horrible static in the headphones. People I"m talking to on the phone say the background traffic noise s so loud they can't talk to me, or water running is too loud for them to hear me even though it's all "normal". When I use a steamcleaner that's quite loud, I used to listen to podcasts with headphones on and now I can't bc these new ones are almost too good----the reception is too loud.
Purchased refurbished headphones about a month ago and can’t say that I’m blown away by the sound quality. First issue is that sound seems flat- like I can’t get enough treble (to my liking),secondly I find that when I touch the outside of the headphones a static sound appears and effects the sound quality. Have a feeling it has something to do with noise cancellation feature but pretty disappointing considering price point. Regrettably I would have to say knowing what I know now I probably would NOT have purchased.
Response from bose.comBy Customer Support, February 3, 2026
Thank you for taking the time to share your experience with your Bose QuietComfort Headphones. We’d like the opportunity to help improve your experience. Please find below some troubleshooting steps that may help resolve the issues you’re facing:
For static sound: https://bose.life/4c8BI2s
For flat sound: https://bose.life/3MnlPe4
We truly appreciate your honest feedback, as it helps us continue to improve our products and services.
These are the best pair of headphones I’ve ever owned! The sound quality is absolutely amazing and clear! They are also super comfortable and light. The noise canceling is superb! I love the Ice Blue color too! Listening to music in these is like stepping into the song - it just takes you to another dimension! Buy these, highly recommended!