Customer reviews from hp.com
HP - LaserJet Pro 4001dw Wireless Black-and-White Laser Printer - White
Average customer rating
4.3
(179 Reviews)
Rating breakdown 179 reviews
5 Stars
114
4 Stars
39
3 Stars
8
2 Stars
6
1 Star
12
86%of customers recommend this product.
(
71 out of
83)
Customer Reviews for HP - LaserJet Pro 4001dw Wireless Black-and-White Laser Printer - White
Posted by: Happy for Now!
from Miami, FL
Verified Purchase:Yes
So far the printer is working as advertised. Setup was simple, although I am not sure why I was instructed to connect via the HP Smart Print App. It wasn't clear what would happen if I connected without it, nor why I need it. I suspect it is just means for HP to track my printing. I have only printed to standard letter paper. The print speed is outstanding. The printed pages are clear, but not overly sharp. The main negative to date is the high noise level when printing. Bottomline, to review this type of product is sort pointless. Ask me in three years after the warranty terminates how the printer is doing, or how if it is still working after 11 years, similar to my P1606dn laser printer which is still printing as it did when I purchased it.
I would recommend this to a friend!
Value
4
Quality
4
Written by a customer while visiting hp.com
Posted by: DavidW1
from Birmingham
Verified Purchase:Yes
Horrible for office setting. Goes to sleep and will not turn back on or respond to print. Can only extend sleep settings from default 1 minutes to 60 minutes, and cannot turn sleep settings off.
No, I would not recommend this to a friend.
Value
1
Quality
1
Written by a customer while visiting hp.com
Posted by: EmilyL
Verified Purchase:Yes
Great, fast, laser printer. Very happy with it.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Allstar World Championshi
from Orlando Florida
Verified Purchase:Yes
This printer is one of the best bang for buck printers available. It is SUPER fast, convenient, rugged and quiet.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: SR-71 Blackbird
Verified Purchase:Yes
Very good text; extremely fast. Printed 650 page document the first day I received printer - no hiccups.
Written by a customer while visiting hp.com
Posted by: Jezaroo
from Ohio
Verified Purchase:Yes
Nice printer but don't buy it. Replacement toner costs more than the printer
No, I would not recommend this to a friend.
Value
2
Response from hp.comBy Keith, HP Care, February 17, 2023
Hi there.
I’m sorry you’ve had a difficult start with your printer. I can wholly understand your dismay if you’ve looked to buy a replacement toner cartridge and the price was more than you paid for the device itself. I want to help you resolve this issue, so I’ll provide some clarifying information and a resource that I hope will reach that goal.
First, I can’t tell from your review how much you paid for the printer or the cost of the toner cartridge you found. A quick web search for this model shows it costs $319 here on the HP Store, marked down from $450. The standard size toner cartridge, the HP 148A, costs $111.19 and has an estimated yield of 2,900 pages. The higher-capacity cartridge, the HP 148X, costs $226.99 and is expected to produce 9,500 pages.
If you need further clarification or believe a problem exists with your printer, I recommend that you contact us directly at +1 800-474-6836. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry you’ve had a difficult start with your printer. I can wholly understand your dismay if you’ve looked to buy a replacement toner cartridge and the price was more than you paid for the device itself. I want to help you resolve this issue, so I’ll provide some clarifying information and a resource that I hope will reach that goal.
First, I can’t tell from your review how much you paid for the printer or the cost of the toner cartridge you found. A quick web search for this model shows it costs $319 here on the HP Store, marked down from $450. The standard size toner cartridge, the HP 148A, costs $111.19 and has an estimated yield of 2,900 pages. The higher-capacity cartridge, the HP 148X, costs $226.99 and is expected to produce 9,500 pages.
If you need further clarification or believe a problem exists with your printer, I recommend that you contact us directly at +1 800-474-6836. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: MBean
from Montgomery, Ala.
Verified Purchase:Yes
We looked at several printers and the main thing we needed was a bypass tray to print checks on demand. The printer we have been using (an HP P1505n) is 14+ years old and is on its way out. While the product pics don't show it, there is a pull down bypass tray on this printer.
We unboxed it, connected power and a network cable, and ran the install. Voila! Could not have been easier.
Technology has come a long way since we bought the last printer and this HP 4100dn is smooth, fast, and quiet. And the auto-duplex function is really nice.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Dan Bush
Verified Purchase:Yes
I think it's a decent printer, but built really cheap. The extension on the tray to accept legal sized paper is SOOOO thin and cheap. Also, the HP Smart Printer keeps coming back to my list of installed printers, even after I delete it. The HP Smart Printer that keeps coming back makes itself the default printer, but won't print. I have to manually select the HP 4001 printer every time I print. And YES I've disabled the option that allows windows to manage my default printer.
No, I would not recommend this to a friend.
Value
1
Quality
1
Response from hp.comBy Keith, HP Care, January 4, 2023
Hi, Dan.
I’m sorry you’ve had software and installation difficulty with your printer. I can wholly understand why being unable to make this device your default printer would be confusing and ultimately frustrating. I want to help you resolve this issue, so I’ll suggest a resource that I hope will guide you to that end.
I can’t tell from your review why the printer has not accepted the default status. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry you’ve had software and installation difficulty with your printer. I can wholly understand why being unable to make this device your default printer would be confusing and ultimately frustrating. I want to help you resolve this issue, so I’ll suggest a resource that I hope will guide you to that end.
I can’t tell from your review why the printer has not accepted the default status. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com