Customer reviews from Samsung US
Samsung - Galaxy S24+ 256GB (Unlocked) - Onyx Black
Average customer rating
4.8
(4,249 Reviews)
Rating breakdown 4,249 reviews
5 Stars
3,510
4 Stars
586
3 Stars
100
2 Stars
30
1 Star
23
89%of customers recommend this product.
(
280 out of
314)
Customer Reviews for Samsung - Galaxy S24+ 256GB (Unlocked) - Onyx Black
Customer Rating
2
Smooth but colors sucks
on February 2, 2024
Posted by: Kathy
from Pennsylvania
Expertise:Intermediate
The phone is smooth but the resolution sucks, the colors are dull not vibrant and the brightness is also very low. It also heats up pretty fast even in my pocket it heats up. The camera is good but not
great as I thought. The battery also is not that good. It drained over night. It feels like 4500 instead of 4900 battery. Not to happy with purchase.
great as I thought. The battery also is not that good. It drained over night. It feels like 4500 instead of 4900 battery. Not to happy with purchase.
Features
2
Performance
3
Design
4
Value
2
Response from Samsung USBy Social Commerce, February 9, 2024
Salutations Kathy,
Thanks for taking the opportunity to review your Samsung Galaxy S24+. We appreciate your transparency. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. When you have some free time in your schedule, please take a look at, "Keep your Galaxy device at its normal operating temperature" to learn how to keep your device at its optimal temperature. The Galaxy S24 has an intelligent battery that gives you more game time, watch time and you time. You can watch up to 28 hours of videos or listen up to 72 hours of music on your Galaxy S24! Please take a moment to review, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some free time out of your schedule to learn some great information about optimizing your Galaxy battery. Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts. Your Galaxy S24 has a 12MP Selfie Camera and a triple Rear Camera consisting of a 50MP Wide-angle Camera with 2x optical quality zoom, 12MP Ultra-Wide Camera and 10MP 3x Optical Zoom Camera. You can use portrait mode on 2x and 3x zoom to take dynamic close-ups. Even in low light, take shots with reduced noise thanks to Nightography and the new ProVisual engine enhances detail and color for clear, vibrant high-resolution photos, even at digital zoom distances! Thanks to a dedicated ISP Block, you can take brilliant Nightography photos and videos on the Selfie Camera. Plus, the ProVisual engine harnesses the power of AI for zoom, delivering crisp, low-light photos and videos with reduced noise and enhanced detail. Please contact Samsung Support if you would like any further assistance or if you have any questions after reviewing the above resources. Thank you for being a valued Samsung customer.
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/smartphones/galaxy-s24/
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
Thanks for taking the opportunity to review your Samsung Galaxy S24+. We appreciate your transparency. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. When you have some free time in your schedule, please take a look at, "Keep your Galaxy device at its normal operating temperature" to learn how to keep your device at its optimal temperature. The Galaxy S24 has an intelligent battery that gives you more game time, watch time and you time. You can watch up to 28 hours of videos or listen up to 72 hours of music on your Galaxy S24! Please take a moment to review, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some free time out of your schedule to learn some great information about optimizing your Galaxy battery. Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts. Your Galaxy S24 has a 12MP Selfie Camera and a triple Rear Camera consisting of a 50MP Wide-angle Camera with 2x optical quality zoom, 12MP Ultra-Wide Camera and 10MP 3x Optical Zoom Camera. You can use portrait mode on 2x and 3x zoom to take dynamic close-ups. Even in low light, take shots with reduced noise thanks to Nightography and the new ProVisual engine enhances detail and color for clear, vibrant high-resolution photos, even at digital zoom distances! Thanks to a dedicated ISP Block, you can take brilliant Nightography photos and videos on the Selfie Camera. Plus, the ProVisual engine harnesses the power of AI for zoom, delivering crisp, low-light photos and videos with reduced noise and enhanced detail. Please contact Samsung Support if you would like any further assistance or if you have any questions after reviewing the above resources. Thank you for being a valued Samsung customer.
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/smartphones/galaxy-s24/
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
4
The Battery Alone is Worth Every Penny
on February 2, 2024
Posted by: Jase863
[This review was collected as part of a promotion.] I use my phone for a lot of things, including school, work, social media, videos, and photos. I use it a lot during the day.
I've had phones in the past that had terrible batteries. It seemed like they couldn't hold a charge. Now, at the end of my day of moderate to heavy usage, my battery is somewhere in the ballpark of 40%. It really is awesome.
I've also enjoyed the smoothness and UX/UI in general. This really is a great phone in almost all aspects. The only - and I do mean the only - downside that I've found is that it seems like a slightly more polished version of the past few Samsung phones. With that being said, there's not a whole lot that I believe needs to change. As they say, "if it ain't broke, don't fix it".
Value
4
Response from Samsung USBy Social Commerce, February 20, 2024
Aloha Jase863,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24+. We appreciate your sincerity. It's so wonderful to hear that you have been able to take full advantage of all the features and functionality that your Galaxy S24+ has to offer you! The Galaxy S24+ has an intelligent battery that gives you more game time, watch time and you time. You can watch up to 29 hours of videos and/or listen to music for up to 88 hours with your 4,900 mAh battery. Amazing, right? Be sure to check out our YouTube channel to learn more about the awesome features you now have available to you powered by Galaxy AI. Live Translation allows you to seamlessly overcome language barriers in your voice and text conversations. With Note Assist, you can easily summarize, translate, and organize exactly how you want your notes to be! With Circle to Search, you can quickly find what you are looking for simply by circling what you want to learn more about and asking any follow up questions you may have for the easiest and most efficient search possible. Generative Edit gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. I have also linked your device manual below so that you can easily customize the settings of your new device. Let us know if you think of any questions for us or if you would like any further assistance by contacting Samsung Support at your earliest convenience. We always love to hear from our customers! If we don't hear from you, we hope that you enjoy your Galaxy S24+ and all of those amazing new features! Thank you for always choosing Samsung!
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24+. We appreciate your sincerity. It's so wonderful to hear that you have been able to take full advantage of all the features and functionality that your Galaxy S24+ has to offer you! The Galaxy S24+ has an intelligent battery that gives you more game time, watch time and you time. You can watch up to 29 hours of videos and/or listen to music for up to 88 hours with your 4,900 mAh battery. Amazing, right? Be sure to check out our YouTube channel to learn more about the awesome features you now have available to you powered by Galaxy AI. Live Translation allows you to seamlessly overcome language barriers in your voice and text conversations. With Note Assist, you can easily summarize, translate, and organize exactly how you want your notes to be! With Circle to Search, you can quickly find what you are looking for simply by circling what you want to learn more about and asking any follow up questions you may have for the easiest and most efficient search possible. Generative Edit gives you the power to make any photo exactly how you’d like it! You can fill in the missing borders when aligning or titling an image, or select an object/subject and move it, resize it, or remove it to suit your creativity! Or even better, let AI do the work and suggest common editing features to improve your image, such as removing reflections, remastering, adding color to b/w photos, and so much more. I have also linked your device manual below so that you can easily customize the settings of your new device. Let us know if you think of any questions for us or if you would like any further assistance by contacting Samsung Support at your earliest convenience. We always love to hear from our customers! If we don't hear from you, we hope that you enjoy your Galaxy S24+ and all of those amazing new features! Thank you for always choosing Samsung!
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/smartphones/galaxy-s24/
Written by a customer while visiting Samsung US
Customer Rating
4
S24Plus Review
on February 2, 2024
Posted by: Rafz
from New York
Expertise:Expert
It's a good phone but not much improvement from the earlier version mostly from the camera side. Software performance seems decent as SD8gen2. Hands feel seems nice as for the round edges and flat screen.
Gaming performance also quite good while heating issues still occurs.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
A real Upgrade!
on February 1, 2024
Posted by: livelyflower
[This review was collected as part of a promotion.] Loving my new Galaxy S24+. It is a real upgrade from the S10 I was using. Lightweight, super snappy. I pre-ordered so got the storage upgrade, I can't imagine filling up this phone. The seven year promised updates and security patches was a factor in my decision too.
I think the plus version is a great value, especially if you don't need the s pen.
I think the plus version is a great value, especially if you don't need the s pen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Nothing special.
on February 1, 2024
Posted by: MDP1
So, I've had the S24 plus for 2 days and very disappointed. Volume has lots to be desired. Phone is not really any different/improved from my S20 plus. Not nearly as pleased as I had hoped to be. I wish I could return it and stick with my S20 plus. Live and learn..
Response from Samsung USBy Social Commerce, February 2, 2024
Howdy MDP1,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy S24+. Without having any information available regarding what you may be experiencing with your new Galaxy S24+ and without being able to ask you any clarifying questions in response to what you have shared with us, I suggest contacting Samsung Support if you would like any further assistance. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy S24+. Without having any information available regarding what you may be experiencing with your new Galaxy S24+ and without being able to ask you any clarifying questions in response to what you have shared with us, I suggest contacting Samsung Support if you would like any further assistance. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
3
Display dim
on February 1, 2024
Posted by: iguess
[This review was collected as part of a promotion.] The display is dimmer than expected. Way dimmer and les vibrant than on my old s20+
Value
3
Response from Samsung USBy Social Commerce, February 2, 2024
Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts.
Written by a customer while visiting Samsung US
Customer Rating
5
powerful device that run smoothly
on February 1, 2024
Posted by: Pulsar265
[This review was collected as part of a promotion.] I am heavy phone user and i relay on my phone for different tasks, from sending emails to surfing the web to taking notes. As well as the occasional gaming
S24+ ran smoothly without slowing down or having any glitches. With the big RAM and strong precessor it really handles that job nicely
The AI features save you time and effeort and make your life easier
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great resolution
on January 31, 2024
Posted by: Tophmagoats
[This review was collected as part of a promotion.] I love this phone. Great built in features and add-ons. Also versatile between work and personal use.
Value
5
Written by a customer while visiting Samsung US