Customer reviews from Samsung US
Samsung - Galaxy S24+ 256GB (Unlocked) - Onyx Black
Average customer rating
4.8
(4,249 Reviews)
Rating breakdown 4,249 reviews
5 Stars
3,510
4 Stars
586
3 Stars
100
2 Stars
30
1 Star
23
89%of customers recommend this product.
(
280 out of
314)
Customer Reviews for Samsung - Galaxy S24+ 256GB (Unlocked) - Onyx Black
Customer Rating
5
Good incremental upgrade from S23 series
on February 5, 2024
Posted by: ruffio88
[This review was collected as part of a promotion.] The S24+ is my 5th Galaxy phone and is my favorite so far. Screen upgrades are great - brighter, bigger (while keeping same size as S23+) and I love the new always on display that can display more than before. The AI features seem to work well and the battey life seems excellent so far.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic upgrade
on February 5, 2024
Posted by: Brendan
[This review was collected as part of a promotion.] I use my Galaxy for almost everything. Chatting with friends, looking up recipes, and solving crosswords. With the amazing battery life, giant screen, and great customizability, I can't see myself going back from any other phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on February 5, 2024
Posted by: Jwargo
[This review was collected as part of a promotion.] Device is fast and streaming is a breeze. Lots of memory and extremely long battery life so far and very fast charging. Also the AI feature where u can just circle an image to get info about it is awesome. Camera is fantastic as well
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Android Smartphone
on February 5, 2024
Posted by: DaGooch
[This review was collected as part of a promotion.] Best Android smartphone for streaming, media, gaming, and communicating
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone who likes functionalities and progress
on February 5, 2024
Posted by: Olli007
[This review was collected as part of a promotion.] Great phone that can be used for any purposes. Great streaming, great picture quality, amazing sound quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed, especially with speakerphone volume
on February 5, 2024
Posted by: marisajk
from Salt Lake City, Utah
Expertise:Expert
The volume level of the speakerphone is one of the most important things to me, but the speaker volume on the S24+ is *significantly* lower than my amazing S21 and I am extremely disappointed. I have checked all the settings, equalizer set to normal, Dolby, limits turned off, etc, and everything is as it should be, but the volume is just SO low. My S21 I could have on speaker far from my ear, in its holder a foot or two away, and hear everything no problem. But with the S24+ I literally have to set it on my shoulder just to hear. And yes, it is on *speaker* mode, not normal talking-by-holding-to-the-ear mode. It's only like 1-2 notches above that for speakerphone. The volume is low both for calls on speaker, and playing any media. I had the same issue trying to play a podcast in the same environment as always, and couldn't hear it like I could with my S21.
I compared the speaker from the outside of both devices, and the actual physical speaker slot on the S24+ is much smaller than the S21. I'm super disappointed.
On top of that, the default font I have been using since I switched to Samsung about decade ago (Rosemary) is no longer available and there are virtually no free options aside from 2-3 nearly identical boring generic fonts.
And the vivid vs natural shows ZERO difference whatsoever. I did a side-by-side comparison of the S21 and the S24+ and the S21 was way more vibrant than the S24+. Everything on the S24+ is muted and dull.
I've been a long time user of Samsung and have always been super excited to get a new phone, but this is the first time I'm extremely disappointed and wishing I could switch back to my S21. I was going to do the trade-in, but now I might hang on to my 21 and send this back...
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
3
Value
2
Response from Samsung USBy Social Commerce, February 6, 2024
Greetings Marisajk,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24+. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can configure your settings to help you interact with your device’s sounds, including captioning, sound balance, and hearing aid support. For your convenience, I have linked your device manual below for you to easily customize your settings as you see fit. If you would like any further assistance or if you have any questions for us, please do not hesitate to reach out to Samsung Support at your leisure. We're always more than happy to assist you in any way that we can! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24+. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can configure your settings to help you interact with your device’s sounds, including captioning, sound balance, and hearing aid support. For your convenience, I have linked your device manual below for you to easily customize your settings as you see fit. If you would like any further assistance or if you have any questions for us, please do not hesitate to reach out to Samsung Support at your leisure. We're always more than happy to assist you in any way that we can! Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
I'm a Galaxy Girl!
on February 4, 2024
Posted by: Jess22
[This review was collected as part of a promotion.] I've been a Galaxy girl since I've had access to smartphones. Every person has gotten better and the S24+ is notvthe exception. Pictures are great, battery lasts longer, and it operates fast and smoothly. Additionally the design and color (I got the light green) are superb! ♡ I'm glad I upgraded from the S22+!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is beautiful!
on February 4, 2024
Posted by: Jferraris
[This review was collected as part of a promotion.] From unboxing to using it. Everything has been the biggest blast. I love this phone so much and everything on it. It feels so snappy, never had a second of lag. The settings and customization is out of this world. And the new features with AI and all the hidden ones are such a blast to use and continue discovering.
What a fantastic device! I'm so beyond impressed. So much so that now I'm buying a samsung tablet as well.
Samsung really continues to impress so much!
What a fantastic device! I'm so beyond impressed. So much so that now I'm buying a samsung tablet as well.
Samsung really continues to impress so much!
Value
5
Written by a customer while visiting Samsung US