I bought the case about a month ago, I am super happy I did because it was not sold in any store due to the controversial factors with my phone. I am overly grateful to be able to go about my day without fearing I drop my phone somewhere.
The case is mostly cosmetic. I like that it's at least clear to see the dirt build up. I bought it for the lifetime warranty that I hope if the caseever breaks, you guys will honor it.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , January 6, 2020
Hi there!
We appreciate your feedback about your Symmetry Series case! Rest assured, that case has been through hundreds of hours of design testing, so it should be more than able to handle the abuses of daily life. We do have a stellar warranty, so if you ever have issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Had the phone case on for about a week loved the look of it but I dropped my phone once while it was on and believe me it wasn't the first time my phone has been dropped but it was still in perfect condition. Anyhooooooo , I dropped it one time while in the case and my whole screen shattered
I've had my Otterbox for a few weeks now. I really like the thick edges that cushion my phone, but am really disappointed with the plastic back. Yes, it's very pretty, but it's visibly scratched after only a few weeks of light use. The screen protector that came with my phone has one small scratch on it but the Otterbox on the back has many, some deep enough that I can feel them when holding it. I find it hard to believe that for the money I paid for the product, there wasn't a harder, more scratch resistant plastic out there, especially when the front of my phone, also plastic, doesn't have the same damage.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, June 24, 2019
Hi Samm,
Thanks for your feedback! Although we are glad that this Symmetry Clear case is taking care of your phone, we are sorry that it is collecting scratches in the process. If you would like to explore our warranty, please click on the link below.
bit.ly/warrantyotter
Of course, if you have any questions, please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!