So far so good the introductions are long and a bit unorthodox, but I managed to get the grill completely installed and ready to fire. Can’t wait to start grilling. A installation video on this day and age would be better served. Thanks.
The BBQ grill is missing a vital part and we cannot use it as is. The store says that they do not have the part and they have not committed to paying for the part if we have to purchase the part online. We just bought the grill yesterday. This is not right.
Response from CharbroilBy Care, July 10, 2026
Thank you for your feedback. We understand your frustration with receiving your grill without a necessary part and the inconvenience this has caused. Please contact Charbroil CARE at 1.866.239.6777, and our team will be happy to assist you with obtaining the missing part.