Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 256GB (Unlocked) - Black
Average customer rating
4.7
(1,643 Reviews)
Rating breakdown 1,643 reviews
5 Stars
1,313
4 Stars
250
3 Stars
56
2 Stars
15
1 Star
9
75%of customers recommend this product.
(
9 out of
12)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 256GB (Unlocked) - Black
Customer Rating
5
So happy to be a Samsung owner again after 10+ yrs
on August 4, 2026
Posted by: FlipnMothrHustlr
[This review was collected as part of a promotion.] In 2016 I left a very toxic DV marriage. At that time I had a Galaxy Note 3 that I L🩵VED!! However it got busted in the move. Upon a ""cheap""promotion" at the time.. with another carrier.. I jumped on the 👁☎️ train.. I had two phones over the next ten years.(2015-2026). at first their cameras were great. Loved the features. Easy to use... However, as I'm sure most previous 👁☎️ users can agree on. The battery would rapidly decline. Especially with each new model that would be released each year. AND.. the camera and photo quality would get worse!? In fact with my 2nd 👁☎️ I couldn't ever even send photos to other android users? .. even the 🍎🛍 couldn't figure out why.. I have 3 teens and they too are wanting to switch to Samsung because of how great of a phone it is. By far has surpassed the level of technology than 👁☎️. I will NEVER go back! I am soooo happy that I chose to go back! I have missed it. I feel silly trying to navigate with all of the cool tech features but it will take time. #TeamSamsung I can't wait to buy myself some ear buds too. 😁😁🫶
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Expansion pack
on August 4, 2026
Posted by: 1SDuser
[This review was collected as part of a promotion.] I was looking for a expansion pack to put on this particular phone model thinking that I was able to utilize previous SD cards, but this particular model does not have one that was 1 of my main draws to Samsung, sad to see it go. So
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
My Samsung S26
on August 4, 2026
Posted by: Littlebit
[This review was collected as part of a promotion.] I chose my S26 because of the monthly cost. I did want the Z but it was out of my price range. The S26 I is an excellent substitute. I am still learning all of it features and setting some of my old apps. The sleek style and professional look is great.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Processing
on August 3, 2026
Posted by: Redlady136
[This review was collected as part of a promotion.] I chose android for their quick processing in-between pages and windows. As the future as came i have always been impressed with the technology. I feel as if there are too many preloaded items that lag the phone. Even if like most of society using media. Samsung can not control the single but maybe work on the components used. I love my android.
Value
4
Response from Samsung USBy R&R Team, August 4, 2026
Hi there Redlady136, thank you for sharing your thoughts about your Samsung Galaxy S26 with us. We are happy to hear that you are overall pleased with the usage of your device. We have provided a link to an article to help you adjust the refresh rate of your device to help you with the occasional lag you mention experiencing with your device. We have also provided a link to the Samsung Support Team to assist you further if you have questions, or continue to experience this matter with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
S26 review
on August 3, 2026
Posted by: mspreciousque
[This review was collected as part of a promotion.] I chose the Samsung S26 because l was ready for a new start and moving on from the S21. I love the size and feel of this phone. The camera is amazing! Cant wait to sit back and learn all of the new features this S26 has. What are you waiting for? Just do it...... Get the phone!
Value
5
Response from Samsung USBy R&R Team, August 4, 2026
Hi Mspreciousque, thank you for sharing your experience of your Samsung Galaxy S26 with us. We are thrilled to hear how pleased you are with your upgrade to your new device, and that the camera has been one of your favorite features to use every day. Please, reach out to us again in the future any time you have questions, or additional feedback you would like to share about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
This Samsung phone is complicated
on August 3, 2026
Posted by: Angela
[This review was collected as part of a promotion.] I've been trying to find out more about this phone which I have use Samsung for a couple years now and love all of them, but this one I really don't get it. It's pretty complicated to work with. My other Samsung phones never had a problem to understand them.
Value
3
Response from Samsung USBy R&R Team, August 4, 2026
Hi there Angela, thank you for sharing your experience of your Samsung Galaxy S26 with us. We understand how frustrating it is when you upgrade to a new device and there have been changes to the operating system. We have provided a link to the complete manual to help you explore and customize your device. We have also provided a link to the Samsung Support Team to assist you if you have any questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Needed faster service
on August 3, 2026
Posted by: Bob907
[This review was collected as part of a promotion.] In remote alaska good equipment is paramount. No need to say more.
Value
4
Response from Samsung USBy R&R Team, August 4, 2026
Hey Bob907, thank you for sharing your feedback on your Samsung Galaxy S26. We are so pleased to hear that you are happy with your device while being in a remote location. We have shared a link to the Samsung Support Team to assist you if you have any questions, or experience anything out of the ordinary with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great for everyday use.
on August 3, 2026
Posted by: Crzyeaglesfan
[This review was collected as part of a promotion.] I chose the samsung s26 because it was a tremendous upgrade from a Motorola, it also helps me listen to stuff better and helps me better with everyday things.
Value
5
Response from Samsung USBy R&R Team, August 4, 2026
Hi there Crzyeaglesfan, we appreciate you sharing your thoughts about your Samsung Galaxy S26 with us. We are so happy to hear that you are enjoying your upgrade to your new device, and that the transition to a different manufacturer has been easy for you. We have provided a link to the Samsung Support Team to assist you if any questions come up during your usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US