Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S26 256GB (Unlocked) - Black
Average customer rating
4.7
(1,645 Reviews)
Rating breakdown 1,645 reviews
5 Stars
1,315
4 Stars
250
3 Stars
56
2 Stars
15
1 Star
9
75%of customers recommend this product.
(
9 out of
12)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S26 256GB (Unlocked) - Black
Customer Rating
5
Great phone!
on May 15, 2026
Posted by: Newgalpr
[This review was collected as part of a promotion.] I needed a new phone and was anle to get Galaxy S26. My precious phone was a Galaxy too and I had it for over 5 years which can tell how good Galaxy phones are. I love taking pictures and Galaxy AI is really helpful editing pictures. This phone was really easy to set up, battery lasts much longer than my previous phone battery, it is lighter and much more useful. Sound and images are stunning. Love my new Galaxy S26.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Spiffy New S26
on May 15, 2026
Posted by: AndroidUser
[This review was collected as part of a promotion.] Got a new S26 in classic Black. First impressions:
Lighter and smaller than my previous Galaxy S21+ phone
Slim but sturdy
Glass was responsive the touch (tap, swipe and fingerprint)
Camera recognized face without any issues
Display was very crisp and clear - hard to differentiate the quality between the old the new phones, but it seemed brighter and clearer to me
New battery lasts longer and recharges a bit faster too
It does run hot when I was transferring my data over during the swap
Volume was set a little low in my opinion
The default ring tone was very quiet
The vibrate mode was also less "loud" or noticeable compared to the previous iteration
A slightly smaller screen compare to my S21+
Lighter and smaller than my previous Galaxy S21+ phone
Slim but sturdy
Glass was responsive the touch (tap, swipe and fingerprint)
Camera recognized face without any issues
Display was very crisp and clear - hard to differentiate the quality between the old the new phones, but it seemed brighter and clearer to me
New battery lasts longer and recharges a bit faster too
It does run hot when I was transferring my data over during the swap
Volume was set a little low in my opinion
The default ring tone was very quiet
The vibrate mode was also less "loud" or noticeable compared to the previous iteration
A slightly smaller screen compare to my S21+
Overall, fast, crisp, clear, and responsive. I rather like the lighter weight and smaller screen. It fits better in my pocket even with a case.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Limited capacity
on May 15, 2026
Posted by: MikeG1985
[This review was collected as part of a promotion.] The processors seem to be lagging a bit at times. Especially when running Gemini AI alongside other higher RAM requirement apps. The other issue I've had was the device having connection issues and losing all service/signal even when in a high signal/5G service area. Other than that I love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Major upgrade from my S21+
on May 15, 2026
Posted by: VoldCrim
[This review was collected as part of a promotion.] I picked this phone up yesterday & retired my S21+.
The S26 is much easier to use, battery life is great, and it's slightly smaller than my S21+.
Now that my device has been upgraded, I've finally had the chance to experience Galaxy AI and I'm loving it!
The S26 is much easier to use, battery life is great, and it's slightly smaller than my S21+.
Now that my device has been upgraded, I've finally had the chance to experience Galaxy AI and I'm loving it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Reliable daily phone with usefule Galaxy AI
on May 15, 2026
Posted by: AppSolutelyStellar
[This review was collected as part of a promotion.] Have been using this Galaxy device for several months as my primary phone. Battery lasts a full day with mixed use including browsing, messaging, navigation, and video. The display stays readable outdoors at higher brightness levels.
Galaxy AI has become part of my routine. Circle to Search is the feature I use most for quick lookups without switching apps. Live Translate handled a call with relatives well enough that both sides could follow along. Note summarization and the writing assist tools save time when cleaning up meeting notes.
Camera output in good light is sharp with accurate color. Low-light shots are usable, though some processing shows up in shadows. The fingerprint sensor is fast and consistent. Storage and RAM have handled everything including occasional gaming sessions.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Loving my new Galaxy S26
on May 15, 2026
Posted by: Reader117
[This review was collected as part of a promotion.] I love the Galaxy AI and new photo features. I use my phone for streaming my favorite shows and music. This new phone is easy to use and still small enough to fit in my pocket.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Light and Handy
on May 14, 2026
Posted by: BrokeandMoody
[This review was collected as part of a promotion.] My new Galaxy phone was smaller than my old one, it worked as I commanded. Then I started adding my Apps, it didn't like that too much. Perhaps none of my problems are due to the phone. I believe my account has been hacked and I can't afford to purchase an Anti-virus package at this time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's good but needs more upgrades
on May 14, 2026
Posted by: Zakariya
[This review was collected as part of a promotion.] I feel as that the base model of the S series hasn't been receiving enough attention as there hasn't been much change to the hardware since the s23 . I feel like the base model could definitely use better camera and higher charging speed of even a better battery capacity. The s26 needs to also receive some attention instead of it just being the regular base model
Value
3
Response from Samsung USBy R&R Team, May 15, 2026
Hi there Zakariya, thank you for sharing your thoughts about your Samsung Galaxy S26 with us. We know how important your device is to you every day for a range of daily tasks, and we would love to help you have the best possible experience with your device. We have provided links to resources to help you discover the enhanced features of Galaxy AI, camera features, and maximize the battery life of your device. We have also shared a link to the Samsung Support Team to assist you if you have questions, or believe your device is not functioning as intended. We appreciate you being a Samsung customer. -Elizabeth
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Galaxy S26 AI Experience
https://www.samsung.com/us/support/answer/ANS10010424/
Use camera features on Galaxy S26
https://www.samsung.com/us/support/answer/ANS10010343/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US